X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

Updated to firefox 18 and now I can't stay logged in to various websites

Posted

I updated to firefox 18. Now every time I close my browser or even leave it up but my laptop goes into sleep mode, I have to keep logging in to various websites that used to keep me signed in until I signed out or cleared my history/cookies/cache. I have 'remember me' &/or 'keep me signed in' checked on all of the websites.

In addition, each time I clear my cache/cookies/history, I lose stored passwords!!!! This has been going on since v 16.

Re Settings: I do NOT have firefox set to clear everything on closing on purpose. There was a problem w/this a few versions back, so I'm wondering if it hasn't reared its annoying little head again.

Another weird thing is that when I close my browser, I have it set to starting up w/the tabs open when I closed it. Now the tabs open, but most of them are blank & I have to refresh the page. I've been using firefox for years and this is the first time that this has happened.

I am currently using XP but am going to switch to a new laptop w/win 7 and wonder how that will affect these issues.

Thanks for your help!

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Garmin Communicator Plug-In 4.0.4.0
  • Adobe PDF Plug-In For Firefox and Netscape "9.4.4"
  • CANON iMAGE GATEWAY Mycamera Plugin
  • DRM Netscape Network Object
  • Npdsplay dll
  • np-mswmp
  • Office Plugin for Netscape Navigator

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

Application Basics
Name
Firefox
Version
18.0.1
User Agent
Mozilla/5.0 (Windows NT 5.1; rv:18.0) Gecko/20100101 Firefox/18.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.2.1
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Garmin Communicator
4.0.4
true
{195A3098-0BD5-4e90-AE22-BA1C540AFD1E}
Lazarus: Form Recovery
2.3
true
lazarus@interclue.com
oldbar
1.2
true
{46868735-c3fa-47ce-8ce7-cce51a66aceb}
Microsoft .NET Framework Assistant
1.0
false
{20a82645-c095-46ed-80e3-08825760534b}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
972800
browser.history_expire_days.mirror
180
browser.history_expire_days_min
15
browser.places.importBookmarksHTML
false
browser.places.importDefaults
false
browser.places.leftPaneFolderId
-1
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
4
browser.places.updateRecentTagsUri
false
browser.search.update
false
browser.search.useDBForOrder
true
browser.startup.homepage
my.earthlink.net
browser.startup.homepage_override.buildID
20130116073211
browser.startup.homepage_override.mstone
18.0.1
browser.tabs.loadInBackground
false
browser.tabs.onTop
false
extensions.lastAppVersion
18.0.1
font.name.serif.x-western
Arial
general.useragent.extra.microsoftdotnet
(.NET CLR 3.5.30729)
network.cookie.cookieBehavior
1
network.cookie.lifetimePolicy
1
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1358706163
places.history.expiration.transient_current_max_pages
52592
places.last_vacuum
1339687218
print.print_printer
Brother MFC-420CN USB Printer
print.printer_Brother_MFC-420CN_USB_Printer.print_bgcolor
false
print.printer_Brother_MFC-420CN_USB_Printer.print_bgimages
false
print.printer_Brother_MFC-420CN_USB_Printer.print_command
print.printer_Brother_MFC-420CN_USB_Printer.print_downloadfonts
false
print.printer_Brother_MFC-420CN_USB_Printer.print_edge_bottom
0
print.printer_Brother_MFC-420CN_USB_Printer.print_edge_left
0
print.printer_Brother_MFC-420CN_USB_Printer.print_edge_right
0
print.printer_Brother_MFC-420CN_USB_Printer.print_edge_top
0
print.printer_Brother_MFC-420CN_USB_Printer.print_evenpages
true
print.printer_Brother_MFC-420CN_USB_Printer.print_footercenter
print.printer_Brother_MFC-420CN_USB_Printer.print_footerleft
&PT
print.printer_Brother_MFC-420CN_USB_Printer.print_footerright
&D
print.printer_Brother_MFC-420CN_USB_Printer.print_headercenter
print.printer_Brother_MFC-420CN_USB_Printer.print_headerleft
&T
print.printer_Brother_MFC-420CN_USB_Printer.print_headerright
&U
print.printer_Brother_MFC-420CN_USB_Printer.print_in_color
true
print.printer_Brother_MFC-420CN_USB_Printer.print_margin_bottom
0.5
print.printer_Brother_MFC-420CN_USB_Printer.print_margin_left
0.5
print.printer_Brother_MFC-420CN_USB_Printer.print_margin_right
0.5
print.printer_Brother_MFC-420CN_USB_Printer.print_margin_top
0.5
print.printer_Brother_MFC-420CN_USB_Printer.print_oddpages
true
print.printer_Brother_MFC-420CN_USB_Printer.print_orientation
0
print.printer_Brother_MFC-420CN_USB_Printer.print_pagedelay
500
print.printer_Brother_MFC-420CN_USB_Printer.print_paper_data
1
print.printer_Brother_MFC-420CN_USB_Printer.print_paper_height
11.00
print.printer_Brother_MFC-420CN_USB_Printer.print_paper_size_type
0
print.printer_Brother_MFC-420CN_USB_Printer.print_paper_size_unit
0
print.printer_Brother_MFC-420CN_USB_Printer.print_paper_width
8.50
print.printer_Brother_MFC-420CN_USB_Printer.print_reversed
false
print.printer_Brother_MFC-420CN_USB_Printer.print_scaling
1.00
print.printer_Brother_MFC-420CN_USB_Printer.print_shrink_to_fit
true
print.printer_Brother_MFC-420CN_USB_Printer.print_to_file
false
print.printer_Brother_MFC-420CN_USB_Printer.print_unwriteable_margin_bottom
0
print.printer_Brother_MFC-420CN_USB_Printer.print_unwriteable_margin_left
0
print.printer_Brother_MFC-420CN_USB_Printer.print_unwriteable_margin_right
0
print.printer_Brother_MFC-420CN_USB_Printer.print_unwriteable_margin_top
0
print.printer_Microsoft_Office_Document_Image_Writer.print_bgcolor
false
print.printer_Microsoft_Office_Document_Image_Writer.print_bgimages
false
print.printer_Microsoft_Office_Document_Image_Writer.print_command
print.printer_Microsoft_Office_Document_Image_Writer.print_downloadfonts
false
print.printer_Microsoft_Office_Document_Image_Writer.print_edge_bottom
0
print.printer_Microsoft_Office_Document_Image_Writer.print_edge_left
0
print.printer_Microsoft_Office_Document_Image_Writer.print_edge_right
0
print.printer_Microsoft_Office_Document_Image_Writer.print_edge_top
0
print.printer_Microsoft_Office_Document_Image_Writer.print_evenpages
true
print.printer_Microsoft_Office_Document_Image_Writer.print_footercenter
print.printer_Microsoft_Office_Document_Image_Writer.print_footerleft
&PT
print.printer_Microsoft_Office_Document_Image_Writer.print_footerright
&D
print.printer_Microsoft_Office_Document_Image_Writer.print_headercenter
print.printer_Microsoft_Office_Document_Image_Writer.print_headerleft
&T
print.printer_Microsoft_Office_Document_Image_Writer.print_headerright
&U
print.printer_Microsoft_Office_Document_Image_Writer.print_in_color
true
print.printer_Microsoft_Office_Document_Image_Writer.print_margin_bottom
0.5
print.printer_Microsoft_Office_Document_Image_Writer.print_margin_left
0.5
print.printer_Microsoft_Office_Document_Image_Writer.print_margin_right
0.5
print.printer_Microsoft_Office_Document_Image_Writer.print_margin_top
0.5
print.printer_Microsoft_Office_Document_Image_Writer.print_oddpages
true
print.printer_Microsoft_Office_Document_Image_Writer.print_orientation
0
print.printer_Microsoft_Office_Document_Image_Writer.print_pagedelay
500
print.printer_Microsoft_Office_Document_Image_Writer.print_paper_data
1
print.printer_Microsoft_Office_Document_Image_Writer.print_paper_height
11.00
print.printer_Microsoft_Office_Document_Image_Writer.print_paper_size_type
0
print.printer_Microsoft_Office_Document_Image_Writer.print_paper_size_unit
0
print.printer_Microsoft_Office_Document_Image_Writer.print_paper_width
8.50
print.printer_Microsoft_Office_Document_Image_Writer.print_reversed
false
print.printer_Microsoft_Office_Document_Image_Writer.print_scaling
1.00
print.printer_Microsoft_Office_Document_Image_Writer.print_shrink_to_fit
true
print.printer_Microsoft_Office_Document_Image_Writer.print_to_file
false
print.printer_Microsoft_Office_Document_Image_Writer.print_unwriteable_margin_bottom
0
print.printer_Microsoft_Office_Document_Image_Writer.print_unwriteable_margin_left
0
print.printer_Microsoft_Office_Document_Image_Writer.print_unwriteable_margin_right
0
print.printer_Microsoft_Office_Document_Image_Writer.print_unwriteable_margin_top
0
privacy.clearOnShutdown.cache
false
privacy.clearOnShutdown.cookies
false
privacy.clearOnShutdown.downloads
false
privacy.clearOnShutdown.formdata
false
privacy.clearOnShutdown.history
false
privacy.clearOnShutdown.sessions
false
privacy.cpd.downloads
false
privacy.cpd.history
false
privacy.cpd.sessions
false
privacy.donottrackheader.enabled
true
privacy.item.offlineApps
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false
Graphics
Adapter Description
Mobile Intel(R) 965 Express Chipset Family
Adapter Drivers
igxprd32
Adapter RAM
Unknown
Device ID
0x2a02
Direct2D Enabled
Blocked for your graphics driver version.
DirectWrite Enabled
false (0.0.0.0)
Driver Date
2-26-2007
Driver Version
6.14.10.4785
GPU #2 Active
false
GPU Accelerated Windows
0/1 Basic Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5218 or newer.
Vendor ID
0x8086
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5218 or newer.
AzureCanvasBackend
cairo
AzureContentBackend
none
AzureFallbackCanvasBackend
none
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.4
4.9.4
NSS
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSMIME
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSSL
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSUTIL
3.14.1.0
3.14.1.0

finitarry 157 solutions 2178 answers

Check the settings in Options > Privacy > Settings and see if the browser is set to clear cookies when it closes. You can keep cookies and still have no unwanted ones if you default to blocking cookies and then make exceptions to allow only those that you need, and do not clear cookies. Maybe Firefox is clearing out data when it restarts after the computer wakes up?

cor-el
  • Top 10 Contributor
  • Moderator
10776 solutions 96959 answers

Make sure that you do not run Firefox in (permanent) Private Browsing mode.

  • Tools > Options > Privacy: Use custom settings for history
  • Deselect: [ ] "Always use private browsing mode"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

If you use cleanup software like CCleaner then check the settings for the Firefox application.


If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.

Question owner

Thank you for your response. I do not have it set to clear cookies when it closes. There was a problem w/that in earlier versions & so what I did & still do, is to first check the box so I can get into the settings, then uncheck all of the options. I then uncheck the clear cookies & that's always taken care of the problem.

I have 3rd party cookies blocked & 1st part cookies set to prompt. (been doing that for years) I have "accept cookies from sites" checked w/"ask me every time"

Unfortunately, it doesn't always prompt cookies.  :-( I just went to my exceptions and two of the sites I'm on every day have NOTHING listed in exceptions. Yet, when I checked 'show cookies' they are listed there. Doesn't make any sense to me.  :-/

This only start AFTER I updated to 18.

Question owner

My above reply was to finitarry. Apparently I was typing my response while cor-el was posting.  :-)

Thank you cor-el for your reponse.

I am not in private browsing. I don't currently use CCleaner or the like.

I will do the other two things you suggested & let you know what happened.

cor-el
  • Top 10 Contributor
  • Moderator
10776 solutions 96959 answers

Note that setting the cookies to "ask me" may cause issues with setting an allow exception for a specific domain and this may block cookies from other sub domains.
We have seen this the Facebook where a cookie exception for www.facebook.com was created, but an exception for facebook.com was needed to include all facebook domains (Bug 783358).

Question owner

Re: facebook. Several weeks ago I found a thread in this forum that said specific cookies needed to be manually entered into the exceptions. They were facebook.net, facebook.com & fbcdn.net. That has solved all of my facebook issues.

I went into exceptions & typed in the missing websites & will see what happens next time I close out my browser.