X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

firefox crashes unexpectedly

Posted

My Firefox keeps crashing unexpectedly within seconds of using the internet. I'm using the latest version, I have run my anti-virus protection program, installed the Mircosoft Safety Scanner, I have updated my plug-ins, I have installed the "Malwarebytes' Anti-Malware" provided by Firefox, and I have tried using Firefox in Safety Mode, but it keeps crashing. I need a solution for this problem!

Chosen solution

What I ended up doing was re-installing the whole Firefox and that seemed to work. No problems yet, also save your favorite's link onto an e-mail draft. Unfortunately, I didn't do that.

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.5
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • npsitesafety
  • Google Update
  • 5.1.10411.0
  • iTunes Detector Plug-in
  • Provides additional functionality on Facebook. See our web site for details.
  • npmnqmp 989898989877
  • NBC Direct Firefox Plugin
  • Unity Player 2.6.1f3
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • Office Plugin for Netscape Navigator

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

Crash ID: bp-96e1f10a-fc25-4e8c-bc92-f23792130122
Application Basics
Name
Firefox
Version
18.0.1
User Agent
Mozilla/5.0 (Windows NT 5.1; rv:18.0) Gecko/20100101 Firefox/18.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
AVG Security Toolbar
13.2.0.5
true
avg@toolbar
Diccionario de Español/España
1.5
true
es-es@dictionaries.addons.mozilla.org
Move Media Player
7
true
moveplayer@movenetworks.com
IDM FlashPlugin
4.4.0.468
false
flashplugin@idm
Java Quick Starter
1.0
false
jqs@sun.com
Microsoft .NET Framework Assistant
1.2.1
false
{20a82645-c095-46ed-80e3-08825760534b}
RealDownloader
1.3.0
false
{34712C68-7391-4c47-94F3-8F88D49AD632}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.history_expire_days.mirror
180
browser.places.importBookmarksHTML
false
browser.places.smartBookmarksVersion
4
browser.startup.homepage
about:home
browser.startup.homepage_override.buildID
20130116073211
browser.startup.homepage_override.mstone
18.0.1
browser.tabs.warnOnClose
false
extensions.lastAppVersion
18.0.1
general.useragent.extra.microsoftdotnet
( .NET CLR 3.5.30729)
keyword.URL
http://isearch.avg.com/search?cid=%7B5fd7712d-bf01-48a5-bc21-10c16f349532%7D&mid=f2b0aeceb3ac47d19b88d152319fa02b-1676fb
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1358740128
places.history.expiration.transient_current_max_pages
53425
places.history.expiration.transient_optimal_database_size
85479096
places.last_vacuum
1326947496
print.print_printer
HP Deskjet F300 series
print.printer_hp_deskjet_940c.print_bgcolor
false
print.printer_hp_deskjet_940c.print_bgimages
false
print.printer_hp_deskjet_940c.print_command
print.printer_hp_deskjet_940c.print_downloadfonts
false
print.printer_hp_deskjet_940c.print_edge_bottom
0
print.printer_hp_deskjet_940c.print_edge_left
0
print.printer_hp_deskjet_940c.print_edge_right
0
print.printer_hp_deskjet_940c.print_edge_top
0
print.printer_hp_deskjet_940c.print_evenpages
true
print.printer_hp_deskjet_940c.print_footercenter
print.printer_hp_deskjet_940c.print_footerleft
&PT
print.printer_hp_deskjet_940c.print_footerright
&D
print.printer_hp_deskjet_940c.print_headercenter
print.printer_hp_deskjet_940c.print_headerleft
&T
print.printer_hp_deskjet_940c.print_headerright
&U
print.printer_hp_deskjet_940c.print_in_color
true
print.printer_hp_deskjet_940c.print_margin_bottom
0.5
print.printer_hp_deskjet_940c.print_margin_left
0.5
print.printer_hp_deskjet_940c.print_margin_right
0.5
print.printer_hp_deskjet_940c.print_margin_top
0.5
print.printer_hp_deskjet_940c.print_oddpages
true
print.printer_hp_deskjet_940c.print_orientation
0
print.printer_hp_deskjet_940c.print_pagedelay
500
print.printer_hp_deskjet_940c.print_paper_data
1
print.printer_hp_deskjet_940c.print_paper_height
11.00
print.printer_hp_deskjet_940c.print_paper_size_type
0
print.printer_hp_deskjet_940c.print_paper_size_unit
0
print.printer_hp_deskjet_940c.print_paper_width
8.50
print.printer_hp_deskjet_940c.print_reversed
false
print.printer_hp_deskjet_940c.print_scaling
0.70
print.printer_hp_deskjet_940c.print_shrink_to_fit
false
print.printer_hp_deskjet_940c.print_to_file
false
print.printer_hp_deskjet_940c.print_unwriteable_margin_bottom
0
print.printer_hp_deskjet_940c.print_unwriteable_margin_left
0
print.printer_hp_deskjet_940c.print_unwriteable_margin_right
0
print.printer_hp_deskjet_940c.print_unwriteable_margin_top
0
print.printer_HP_Deskjet_F300_series.print_bgcolor
false
print.printer_HP_Deskjet_F300_series.print_bgimages
false
print.printer_HP_Deskjet_F300_series.print_command
print.printer_HP_Deskjet_F300_series.print_downloadfonts
false
print.printer_HP_Deskjet_F300_series.print_edge_bottom
0
print.printer_HP_Deskjet_F300_series.print_edge_left
0
print.printer_HP_Deskjet_F300_series.print_edge_right
0
print.printer_HP_Deskjet_F300_series.print_edge_top
0
print.printer_HP_Deskjet_F300_series.print_evenpages
true
print.printer_HP_Deskjet_F300_series.print_footercenter
print.printer_HP_Deskjet_F300_series.print_footerleft
&PT
print.printer_HP_Deskjet_F300_series.print_footerright
&D
print.printer_HP_Deskjet_F300_series.print_headercenter
print.printer_HP_Deskjet_F300_series.print_headerleft
&T
print.printer_HP_Deskjet_F300_series.print_headerright
&U
print.printer_HP_Deskjet_F300_series.print_in_color
true
print.printer_HP_Deskjet_F300_series.print_margin_bottom
0.5
print.printer_HP_Deskjet_F300_series.print_margin_left
0.5
print.printer_HP_Deskjet_F300_series.print_margin_right
0.5
print.printer_HP_Deskjet_F300_series.print_margin_top
0.5
print.printer_HP_Deskjet_F300_series.print_oddpages
true
print.printer_HP_Deskjet_F300_series.print_orientation
0
print.printer_HP_Deskjet_F300_series.print_pagedelay
500
print.printer_HP_Deskjet_F300_series.print_paper_data
1
print.printer_HP_Deskjet_F300_series.print_paper_height
11.00
print.printer_HP_Deskjet_F300_series.print_paper_size_type
0
print.printer_HP_Deskjet_F300_series.print_paper_size_unit
0
print.printer_HP_Deskjet_F300_series.print_paper_width
8.50
print.printer_HP_Deskjet_F300_series.print_reversed
false
print.printer_HP_Deskjet_F300_series.print_scaling
0.70
print.printer_HP_Deskjet_F300_series.print_shrink_to_fit
false
print.printer_HP_Deskjet_F300_series.print_to_file
false
print.printer_HP_Deskjet_F300_series.print_unwriteable_margin_bottom
0
print.printer_HP_Deskjet_F300_series.print_unwriteable_margin_left
0
print.printer_HP_Deskjet_F300_series.print_unwriteable_margin_right
0
print.printer_HP_Deskjet_F300_series.print_unwriteable_margin_top
0
print.printer_Microsoft_XPS_Document_Writer.print_bgcolor
false
print.printer_Microsoft_XPS_Document_Writer.print_bgimages
false
print.printer_Microsoft_XPS_Document_Writer.print_command
print.printer_Microsoft_XPS_Document_Writer.print_downloadfonts
false
print.printer_Microsoft_XPS_Document_Writer.print_edge_bottom
0
print.printer_Microsoft_XPS_Document_Writer.print_edge_left
0
print.printer_Microsoft_XPS_Document_Writer.print_edge_right
0
print.printer_Microsoft_XPS_Document_Writer.print_edge_top
0
print.printer_Microsoft_XPS_Document_Writer.print_evenpages
true
print.printer_Microsoft_XPS_Document_Writer.print_footercenter
print.printer_Microsoft_XPS_Document_Writer.print_footerleft
&PT
print.printer_Microsoft_XPS_Document_Writer.print_footerright
&D
print.printer_Microsoft_XPS_Document_Writer.print_headercenter
print.printer_Microsoft_XPS_Document_Writer.print_headerleft
&T
print.printer_Microsoft_XPS_Document_Writer.print_headerright
&U
print.printer_Microsoft_XPS_Document_Writer.print_in_color
true
print.printer_Microsoft_XPS_Document_Writer.print_margin_bottom
0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_left
0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_right
0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_top
0.5
print.printer_Microsoft_XPS_Document_Writer.print_oddpages
true
print.printer_Microsoft_XPS_Document_Writer.print_orientation
0
print.printer_Microsoft_XPS_Document_Writer.print_pagedelay
500
print.printer_Microsoft_XPS_Document_Writer.print_paper_data
1
print.printer_Microsoft_XPS_Document_Writer.print_paper_height
11.00
print.printer_Microsoft_XPS_Document_Writer.print_paper_size_type
0
print.printer_Microsoft_XPS_Document_Writer.print_paper_size_unit
0
print.printer_Microsoft_XPS_Document_Writer.print_paper_width
8.50
print.printer_Microsoft_XPS_Document_Writer.print_reversed
false
print.printer_Microsoft_XPS_Document_Writer.print_scaling
0.70
print.printer_Microsoft_XPS_Document_Writer.print_shrink_to_fit
false
print.printer_Microsoft_XPS_Document_Writer.print_to_file
false
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_bottom
0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_left
0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_right
0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_top
0
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false
Graphics
Adapter Description
Mobile Intel(R) 945GM Express Chipset Family
Adapter Drivers
ialmrnt5
Adapter RAM
Unknown
Device ID
0x27a2
Direct2D Enabled
Blocked for your graphics driver version.
DirectWrite Enabled
false (0.0.0.0)
Driver Date
3-23-2006
Driver Version
6.14.10.4543
GPU #2 Active
false
GPU Accelerated Windows
0/1 Basic Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.4926 or newer.
Vendor ID
0x8086
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.4926 or newer.
AzureCanvasBackend
cairo
AzureContentBackend
none
AzureFallbackCanvasBackend
none
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.4
4.9.4
NSS
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSMIME
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSSL
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSUTIL
3.14.1.0
3.14.1.0

cor-el
  • Top 10 Contributor
  • Moderator
10762 solutions 96861 answers

Helpful Reply

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.


Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

Question owner

I followed the process, but it didn't work.

Modified by Jewels

cor-el
  • Top 10 Contributor
  • Moderator
10762 solutions 96861 answers

You're welcome

peter2013 0 solutions 8 answers

I am having this problem as well. What is the fix?

Chosen Solution

What I ended up doing was re-installing the whole Firefox and that seemed to work. No problems yet, also save your favorite's link onto an e-mail draft. Unfortunately, I didn't do that.

danw64 0 solutions 1 answers

I had the same problem. Even after reinstalling and updating everything. It still disappeared, so I figured just live with it. I was getting sick of those search ads that follow you. So I installed Adblock https://addons.mozilla.org/en-us/firefox/addon/adblock-plus/ The problems gone now.