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I get this message when trying to access my employer's servers from home. 'Your system policy has denied access to the requested URL.'

Posted

I've been trying to log on to my employer's servers using a userid and password they have provided. They are happy that all is well at their end, but I get the message 'Your system policy has denied access to the requested URL' whenever I try to log on.

I've tried using IE9 and I'm using Firefox 18.0. I've got Norton 360 installed but I'll be honest, I'm no techy wizz so having read some other stuff in other forums I'm at a loss as to what to try. Obviously I don't want to leave my firewall open, but need to be able to log on to the systems at work.

My partner can log on to her workplace from home without problems, but she has had to download some Juniper 'stuff'...

Any suggestions would be greatly appreciated. Thanks

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • iTunes Detector Plug-in
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.2"
  • 4.1.10329.0
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.9.620
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Windows Activation Technologies Plugin for Mozilla
  • Office Live Update v1.5
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 6.0.12.69

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

Tyler Downer
  • Administrator
  • Moderator
1165 solutions 6639 answers

Contact your work's IT department, they help you set up your computer for remote access

Question owner

Sorry, should have said that I've spent most of the afternoon talking to them, but they say that all is well at their end and I need to sort out what's wrong here. No help at all I know. Really frustrating.

Tyler Downer
  • Administrator
  • Moderator
1165 solutions 6639 answers

Well that sounds like an issue with either your user account on their servers, or some other error (perhaps you need a certificate or something on your PC). Since it's happening in IE as well it's not a Firefox problem. Chase down someone else in the IT department.

philipp
  • Top 10 Contributor
  • Moderator
2043 solutions 8891 answers

hello, in case you're accessing the work related website through a proxy, please see if the update to firefox 18.0.1 can address the issue (since it contains a few proxy related bug fixes).

Question owner

Tylerdowner - thank you - I think that's probably the best thing to do. And you're probably right about needing some sort of certificate. Certainly need to talk to someone else in the IT department! Thanks

Madperson - When I check, it says Firefox is up to date at 18.0 and that I'm on the release update channel, but I don't know what that means...

philipp
  • Top 10 Contributor
  • Moderator
2043 solutions 8891 answers

firefox 18.0.1 is currently just in the process of being released. maybe check again in a few hours in firefox > help > about firefox... to obtain the update

Question owner

Thanks very much to both of you for your help.

cor-el
  • Top 10 Contributor
  • Moderator
10751 solutions 96752 answers

You can also try this: