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firefox keeps crahing when I close a tab or minimize the browser, any fix?

Posted

This started happening two days ago, I have not closed any tabs for the past hour and firefox is working just fine. But, it continues to crash when closing a tab or trying to minimize the browser. I did not see a fix listed for this. Please help!

Chosen solution

So that is a bug in Flash. Please update to the latest version of Flash, https://www.mozilla.org/plugincheck/, then reset Firefox. Reset Firefox – easily fix most problems

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.2"
  • Next Generation Java Plug-in 1.6.0_33 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 5.1.10411.0
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 12.0.1.669
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.9.620
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • np-mswmp
  • Office Plugin for Netscape Navigator

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

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Troubleshooting Information
This page contains technical information that might be useful when you're
trying to solve a problem. If you are looking for answers to common questions
about Firefox, check out our support website.
Application Basics
Name
Firefox
Version
18.0
User Agent
Mozilla/5.0 (Windows NT 5.1; rv:18.0) Gecko/20100101 Firefox/18.0
Profile Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
BrowserProtect1.1.3truebrowserprotect@browserprotect.comNorton Toolbar2012.5.10.1true{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}Norton Vulnerability Protection11.1.1.5 - 2true{BBDA0591-3099-440a-AA10-41764D9DB4DB}TACO with Abine4.50trueoptout@dubfire.netJava Console6.0.33false{CAFEEFAC-0016-0000-0033-ABCDEFFEDCBA}Java Quick Starter1.0falsejqs@sun.comMicrosoft .NET Framework Assistant1.2.1false{20a82645-c095-46ed-80e3-08825760534b}RealPlayer Browser Record Plugin14.0.7false{ABDE892B-13A8-4d1b-88E6-365A6E755758}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar0browser.cache.disk.capacity1048576browser.cache.disk.smart_size.enabledfalsebrowser.cache.disk.smart_size.first_runfalsebrowser.cache.disk.smart_size.use_old_maxfalsebrowser.cache.disk.smart_size_cached_value640000browser.history_expire_days.mirror180browser.places.importBookmarksHTMLfalsebrowser.places.smartBookmarksVersion4browser.privatebrowsing.autostarttruebrowser.search.suggest.enabledfalsebrowser.startup.homepagecnn.combrowser.startup.homepage_override.buildID20130104151925browser.startup.homepage_override.mstone18.0browser.tabs.warnOnClosefalsebrowser.urlbar.autocomplete.enabledfalsebrowser.zoom.fullfalsedom.ipc.plugins.enabled.npmywebs.dllfalsedom.max_script_run_time0extensions.lastAppVersion18.0general.useragent.extra.microsoftdotnet( .NET CLR 3.5.30729)keyword.URLhttp://dts.search-results.com/sr?src=ffb&appid=0&systemid=102&q=network.cookie.prefsMigratedtrueplaces.database.lastMaintenance1357925369places.history.expiration.transient_current_max_pages12961places.history.expiration.transient_optimal_database_size20737556places.last_vacuum1300293561print.print_printerHP LaserJet 1020print.printer_eCopy_Desktop_Printer_BW.print_bgcolorfalseprint.printer_eCopy_Desktop_Printer_BW.print_bgimagesfalseprint.printer_eCopy_Desktop_Printer_BW.print_commandprint.printer_eCopy_Desktop_Printer_BW.print_downloadfontsfalseprint.printer_eCopy_Desktop_Printer_BW.print_edge_bottom0print.printer_eCopy_Desktop_Printer_BW.print_edge_left0print.printer_eCopy_Desktop_Printer_BW.print_edge_right0print.printer_eCopy_Desktop_Printer_BW.print_edge_top0print.printer_eCopy_Desktop_Printer_BW.print_evenpagestrueprint.printer_eCopy_Desktop_Printer_BW.print_footercenterprint.printer_eCopy_Desktop_Printer_BW.print_footerleft&PTprint.printer_eCopy_Desktop_Printer_BW.print_footerright&Dprint.printer_eCopy_Desktop_Printer_BW.print_headercenterprint.printer_eCopy_Desktop_Printer_BW.print_headerleft&Tprint.printer_eCopy_Desktop_Printer_BW.print_headerright&Uprint.printer_eCopy_Desktop_Printer_BW.print_in_colortrueprint.printer_eCopy_Desktop_Printer_BW.print_margin_bottom0.5print.printer_eCopy_Desktop_Printer_BW.print_margin_left0.5print.printer_eCopy_Desktop_Printer_BW.print_margin_right0.5print.printer_eCopy_Desktop_Printer_BW.print_margin_top0.5print.printer_eCopy_Desktop_Printer_BW.print_oddpagestrueprint.printer_eCopy_Desktop_Printer_BW.print_orientation0print.printer_eCopy_Desktop_Printer_BW.print_pagedelay500print.printer_eCopy_Desktop_Printer_BW.print_paper_data1print.printer_eCopy_Desktop_Printer_BW.print_paper_height 11.00print.printer_eCopy_Desktop_Printer_BW.print_paper_size_type0print.printer_eCopy_Desktop_Printer_BW.print_paper_size_unit0print.printer_eCopy_Desktop_Printer_BW.print_paper_width 8.50print.printer_eCopy_Desktop_Printer_BW.print_reversedfalseprint.printer_eCopy_Desktop_Printer_BW.print_scaling 1.00print.printer_eCopy_Desktop_Printer_BW.print_shrink_to_fittrueprint.printer_eCopy_Desktop_Printer_BW.print_to_filefalseprint.printer_eCopy_Desktop_Printer_BW.print_unwriteable_margin_bottom0print.printer_eCopy_Desktop_Printer_BW.print_unwriteable_margin_left0print.printer_eCopy_Desktop_Printer_BW.print_unwriteable_margin_right0print.printer_eCopy_Desktop_Printer_BW.print_unwriteable_margin_top0print.printer_HP_LaserJet_1020.print_bgcolorfalseprint.printer_HP_LaserJet_1020.print_bgimagesfalseprint.printer_HP_LaserJet_1020.print_commandprint.printer_HP_LaserJet_1020.print_downloadfontsfalseprint.printer_HP_LaserJet_1020.print_edge_bottom0print.printer_HP_LaserJet_1020.print_edge_left0print.printer_HP_LaserJet_1020.print_edge_right0print.printer_HP_LaserJet_1020.print_edge_top0print.printer_HP_LaserJet_1020.print_evenpagestrueprint.printer_HP_LaserJet_1020.print_footercenterprint.printer_HP_LaserJet_1020.print_footerleft&PTprint.printer_HP_LaserJet_1020.print_footerright&Dprint.printer_HP_LaserJet_1020.print_headercenterprint.printer_HP_LaserJet_1020.print_headerleft&Tprint.printer_HP_LaserJet_1020.print_headerright&Uprint.printer_HP_LaserJet_1020.print_in_colortrueprint.printer_HP_LaserJet_1020.print_margin_bottom0.5print.printer_HP_LaserJet_1020.print_margin_left0.5print.printer_HP_LaserJet_1020.print_margin_right0.5print.printer_HP_LaserJet_1020.print_margin_top0.5print.printer_HP_LaserJet_1020.print_oddpagestrueprint.printer_HP_LaserJet_1020.print_orientation0print.printer_HP_LaserJet_1020.print_page_delay50print.printer_HP_LaserJet_1020.print_pagedelay500print.printer_HP_LaserJet_1020.print_paper_data256print.printer_HP_LaserJet_1020.print_paper_height 11.00print.printer_HP_LaserJet_1020.print_paper_size_type0print.printer_HP_LaserJet_1020.print_paper_size_unit0print.printer_HP_LaserJet_1020.print_paper_width 8.50print.printer_HP_LaserJet_1020.print_reversedfalseprint.printer_HP_LaserJet_1020.print_scaling 0.80print.printer_HP_LaserJet_1020.print_shrink_to_fitfalseprint.printer_HP_LaserJet_1020.print_to_filefalseprint.printer_HP_LaserJet_1020.print_unwriteable_margin_bottom0print.printer_HP_LaserJet_1020.print_unwriteable_margin_left0print.printer_HP_LaserJet_1020.print_unwriteable_margin_right0print.printer_HP_LaserJet_1020.print_unwriteable_margin_top0print.printer_Lexmark_8300_Series_(Copy_1).print_bgcolorfalseprint.printer_Lexmark_8300_Series_(Copy_1).print_bgimagesfalseprint.printer_Lexmark_8300_Series_(Copy_1).print_commandprint.printer_Lexmark_8300_Series_(Copy_1).print_downloadfontsfalseprint.printer_Lexmark_8300_Series_(Copy_1).print_edge_bottom0print.printer_Lexmark_8300_Series_(Copy_1).print_edge_left0print.printer_Lexmark_8300_Series_(Copy_1).print_edge_right0print.printer_Lexmark_8300_Series_(Copy_1).print_edge_top0print.printer_Lexmark_8300_Series_(Copy_1).print_evenpagestrueprint.printer_Lexmark_8300_Series_(Copy_1).print_footercenterprint.printer_Lexmark_8300_Series_(Copy_1).print_footerleft&PTprint.printer_Lexmark_8300_Series_(Copy_1).print_footerright&Dprint.printer_Lexmark_8300_Series_(Copy_1).print_headercenterprint.printer_Lexmark_8300_Series_(Copy_1).print_headerleft&Tprint.printer_Lexmark_8300_Series_(Copy_1).print_headerright&Uprint.printer_Lexmark_8300_Series_(Copy_1).print_in_colortrueprint.printer_Lexmark_8300_Series_(Copy_1).print_margin_bottom0.5print.printer_Lexmark_8300_Series_(Copy_1).print_margin_left0.5print.printer_Lexmark_8300_Series_(Copy_1).print_margin_right0.5print.printer_Lexmark_8300_Series_(Copy_1).print_margin_top0.5print.printer_Lexmark_8300_Series_(Copy_1).print_oddpagestrueprint.printer_Lexmark_8300_Series_(Copy_1).print_orientation0print.printer_Lexmark_8300_Series_(Copy_1).print_pagedelay500print.printer_Lexmark_8300_Series_(Copy_1).print_paper_data256print.printer_Lexmark_8300_Series_(Copy_1).print_paper_height 11.00print.printer_Lexmark_8300_Series_(Copy_1).print_paper_size_type0print.printer_Lexmark_8300_Series_(Copy_1).print_paper_size_unit0print.printer_Lexmark_8300_Series_(Copy_1).print_paper_width 8.50print.printer_Lexmark_8300_Series_(Copy_1).print_reversedfalseprint.printer_Lexmark_8300_Series_(Copy_1).print_scaling 1.00print.printer_Lexmark_8300_Series_(Copy_1).print_shrink_to_fittrueprint.printer_Lexmark_8300_Series_(Copy_1).print_to_filefalseprint.printer_Lexmark_8300_Series_(Copy_1).print_unwriteable_margin_bottom0print.printer_Lexmark_8300_Series_(Copy_1).print_unwriteable_margin_left0print.printer_Lexmark_8300_Series_(Copy_1).print_unwriteable_margin_right0print.printer_Lexmark_8300_Series_(Copy_1).print_unwriteable_margin_top0privacy.clearOnShutdown.cookiesfalseprivacy.clearOnShutdown.downloadsfalseprivacy.clearOnShutdown.formdatafalseprivacy.clearOnShutdown.historytrueprivacy.donottrackheader.enabledtrueprivacy.item.cachetrueprivacy.item.downloadsfalseprivacy.item.formdatafalseprivacy.item.historyfalseprivacy.item.passwordsfalseprivacy.sanitize.migrateFx3Prefstrueprivacy.sanitize.promptOnSanitizefalseprivacy.sanitize.sanitizeOnShutdownfalsesecurity.warn_viewing_mixedfalse
Graphics
Adapter DescriptionIntel(R) 82852/82855 GM/GME Graphics ControllerAdapter Driversialmrnt5Adapter RAMUnknownDevice ID0x3582Direct2D EnabledBlocked for your graphics driver version.DirectWrite Enabledfalse (0.0.0.0)Driver Date7-19-2005Driver Version6.14.10.4363GPU #2 ActivefalseGPU Accelerated Windows0/2 Basic no informationVendor ID0x8086WebGL Rendererno information
AzureCanvasBackendcairoAzureContentBackendnoneAzureFallbackCanvasBackendnone
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum versionVersion in useNSPR4.9.44.9.4NSS3.14.1.0 Basic ECC3.14.1.0 Basic ECCNSSSMIME3.14.1.0 Basic ECC3.14.1.0 Basic ECCNSSSSL3.14.1.0 Basic ECC3.14.1.0 Basic ECCNSSUTIL3.14.1.03.14.1.0

Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6635 answers

We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.

Thanks in advance for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

Question owner

bp-9cb968ca-2654-4ed7-8c53-649d821301161/16/20134:05 PM49949436-1e84-4a21-bc63-a00c737a36c4-browser1/16/20132:42 PM49949436-1e84-4a21-bc63-a00c737a36c41/16/20132:41 PMbp-1048dd6e-2a2e-4542-a93b-67a2321301161/16/20131:43 PMbp-7208aacc-3072-4549-91a5-36a1121301161/16/20131:23 PMbp-cbf8b468-c29d-4478-b615-e8a502130116

Hope this will help.

Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6635 answers

Chosen Solution

So that is a bug in Flash. Please update to the latest version of Flash, https://www.mozilla.org/plugincheck/, then reset Firefox. Reset Firefox – easily fix most problems

Question owner

This solved the problem, thank you very much! It was a little time consuming, but worth it.