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I can't uninstall firefox

Posted

I can't uninstall firefox.. If i go to control panel or helper.exe i get this message:

"Your computer must be restarted to complete a previous upgrade from firefox. Do you want to restart now?"

picture: http://img17.imageshack.us/img17/1850/messagebi.png (It's dutch)

Even if i restart my computer then i still get the same message.. And if i want to install the newest firefox i also get that message.

I just want to re-install firefox because i can't upgrade.. So i just want a clean firefox again.

Modified by eternaly

Chosen solution

Ok, do the following:

Download Firefox from www.getfirefox.com, install it. It will install over your current version of Firefox. Restart your PC.

Then Reset Firefox Reset Firefox – easily fix most problems

Does it work now?

Read this answer in context 3

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.17 (KHTML, like Gecko) Chrome/24.0.1312.52 Safari/537.17

More Information

Toepassingsbasics
Naam
Firefox
Versie
18.0
Useragent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0
Buildconfiguratie
about:buildconfig
Extensies
Naam
Versie
Ingeschakeld
ID
Belangrijke aangepaste voorkeuren
Naam
Waarde
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.places.smartBookmarksVersion
4
browser.startup.homepage_override.buildID
20130104151925
browser.startup.homepage_override.mstone
18.0
dom.mozApps.used
true
extensions.lastAppVersion
18.0
gfx.direct3d.prefer_10_1
true
network.cookie.prefsMigrated
true
places.history.expiration.transient_current_max_pages
104858
privacy.sanitize.migrateFx3Prefs
true
Grafisch
Adapterbeschrijving
AMD Radeon HD 6800 Series
Adapter-RAM
1024
Adapterstuurprogramma’s
aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Datum stuurprogramma
9-27-2012
Device-ID
0x6739
Direct2D ingeschakeld
true
DirectWrite ingeschakeld
true (6.1.7601.17789)
GPU #2 actief
false
GPU-versnelde vensters
2/2 Direct3D 10
Stuurprogrammaversie
9.2.0.0
Vendor-ID
0x1002
WebGL-renderer
Google Inc. -- ANGLE (AMD Radeon HD 6800 Series)
AzureCanvasBackend
direct2d
AzureContentBackend
direct2d
AzureFallbackCanvasBackend
cairo
JavaScript
Incrementele GC
true
Toegankelijkheid
Geactiveerd
false
Toegankelijkheid voorkomen
0
Bibliotheekversies
Verwachte minimale versie
Gebruikte versie
NSPR
4.9.4
4.9.4
NSS
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSMIME
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSSL
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSUTIL
3.14.1.0
3.14.1.0

Tyler Downer
  • Administrator
  • Moderator
1165 solutions 6639 answers

Chosen Solution

Ok, do the following:

Download Firefox from www.getfirefox.com, install it. It will install over your current version of Firefox. Restart your PC.

Then Reset Firefox Reset Firefox – easily fix most problems

Does it work now?

Question owner

Yes, Thank you!

markogb 0 solutions 1 answers

I did as told and the same problem still on my machine with the same message. Please help me

vethost 0 solutions 2 answers

These tips do not work for me and I suppose many others as well. As soon as I click on Uninstall Firefox in Windows Control Panel, the same blasted message pops up telling me to restart my computer. What a joke. Looks like Chrome and IE will win this war....shrug....

Modified by vethost

cor-el
  • Top 10 Contributor
  • Moderator
10752 solutions 96760 answers

If you can't uninstall Firefox via the Windows Control Panel then try to remove the Firefox program folder on the hard drive.

  • (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
  • (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test to see if that makes it possible to uninstall Firefox or remove the files.


vethost 0 solutions 2 answers

The delete folder did the trick with no safe mode necessary for me. Thanks!