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firefox crashes on ebay login and paypal login

Posted

Every ti,e I try to log into Ebay or Paypal Firefox becomes unresponsive and I get the message (Not Responding)

Chosen solution

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Reset Firefox – easily fix most problems article.

Did this fix your problems? Please report back to us!

Read this answer in context 4

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 10.11.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.5 r502
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.5
  • 5.1.10411.0
  • np-mswmp

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

{
"application": {
"name": "Firefox",
"version": "18.0",
"userAgent": "Mozilla/5.0 (Windows NT 6.1; rv:18.0) Gecko/20100101 Firefox/18.0",
"supportURL": "http://support.mozilla.org/1/firefox/18.0/WINNT/en-US/"
},
"modifiedPreferences": {
"accessibility.typeaheadfind.flashBar": 0,
"browser.cache.disk.capacity": 358400,
"browser.cache.disk.smart_size.first_run": false,
"browser.cache.disk.smart_size.use_old_max": false,
"browser.cache.disk.smart_size_cached_value": 358400,
"browser.places.smartBookmarksVersion": 4,
"browser.search.useDBForOrder": true,
"browser.startup.homepage": "www.taxi-mart.co.uk",
"browser.startup.homepage_override.buildID": "20130104151925",
"browser.startup.homepage_override.mstone": "18.0",
"dom.mozApps.used": true,
"extensions.lastAppVersion": "18.0",
"network.cookie.prefsMigrated": true,
"places.history.expiration.transient_current_max_pages": 87202,
"places.database.lastMaintenance": 1358246351,
"privacy.cpd.siteSettings": true,
"privacy.cpd.offlineApps": true,
"privacy.sanitize.timeSpan": 0,
"privacy.sanitize.migrateFx3Prefs": true,
"security.warn_viewing_mixed": false
},
"graphics": {
"numTotalWindows": 1,
"numAcceleratedWindows": 1,
"windowLayerManagerType": "Direct3D 9",
"adapterDescription": "NVIDIA GeForce 7300 LE",
"adapterVendorID": "0x10de",
"adapterDeviceID": "0x01d1",
"adapterRAM": "128",
"adapterDrivers": "nvd3dum",
"driverVersion": "8.17.12.5896",
"driverDate": "7-9-2010",
"adapterDescription2": "",
"adapterVendorID2": "",
"adapterDeviceID2": "",
"adapterRAM2": "",
"adapterDrivers2": "",
"driverVersion2": "",
"driverDate2": "",
"isGPU2Active": false,
"direct2DEnabled": false,
"directWriteEnabled": false,
"directWriteVersion": "6.1.7601.17789",
"direct2DEnabledMessage": [
"no information"
],
"webglRenderer": "Google Inc. -- ANGLE (NVIDIA GeForce 7300 LE)",
"info": {
"AzureCanvasBackend": "cairo",
"AzureFallbackCanvasBackend": "none",
"AzureContentBackend": "none"
}
},
"javaScript": {
"incrementalGCEnabled": true
},
"accessibility": {
"isActive": false,
"forceDisabled": 0
},
"libraryVersions": {
"NSPR": {
"minVersion": "4.9.4",
"version": "4.9.4"
},
"NSS": {
"minVersion": "3.14.1.0 Basic ECC",
"version": "3.14.1.0 Basic ECC"
},
"NSSUTIL": {
"minVersion": "3.14.1.0",
"version": "3.14.1.0"
},
"NSSSSL": {
"minVersion": "3.14.1.0 Basic ECC",
"version": "3.14.1.0 Basic ECC"
},
"NSSSMIME": {
"minVersion": "3.14.1.0 Basic ECC",
"version": "3.14.1.0 Basic ECC"
}
},
"extensions": [
{
"name": "Clear Console",
"version": "1.5",
"isActive": true,
"id": "clearConsole@penzil.com"
},
{
"name": "Navigational Sounds",
"version": "1.2.2",
"isActive": true,
"id": "{d84a846d-f7cb-4187-a408-b171020e8940}"
},
{
"name": "New Tab Homepage",
"version": "0.4.3",
"isActive": true,
"id": "{66E978CD-981F-47DF-AC42-E3CF417C1467}"
},
{
"name": "Copernic Desktop Search - Professional Connector",
"version": "3.0.4.50",
"isActive": false,
"id": "{57c6cf71-24fd-4126-a5fd-219a4dd16df9}"
}
]
}

Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6635 answers

Chosen Solution

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Reset Firefox – easily fix most problems article.

Did this fix your problems? Please report back to us!

Question owner

Worked first time!!