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firefox crashes on ebay login and paypal login

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Every ti,e I try to log into Ebay or Paypal Firefox becomes unresponsive and I get the message (Not Responding)

Every ti,e I try to log into Ebay or Paypal Firefox becomes unresponsive and I get the message (Not Responding)

Chosen solution

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Read this answer in context 4

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 10.11.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.5 r502
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.5
  • 5.1.10411.0
  • np-mswmp

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

{
"application": {
"name": "Firefox",
"version": "18.0",
"userAgent": "Mozilla/5.0 (Windows NT 6.1; rv:18.0) Gecko/20100101 Firefox/18.0",
"supportURL": "http://support.mozilla.org/1/firefox/18.0/WINNT/en-US/"
},
"modifiedPreferences": {
"accessibility.typeaheadfind.flashBar": 0,
"browser.cache.disk.capacity": 358400,
"browser.cache.disk.smart_size.first_run": false,
"browser.cache.disk.smart_size.use_old_max": false,
"browser.cache.disk.smart_size_cached_value": 358400,
"browser.places.smartBookmarksVersion": 4,
"browser.search.useDBForOrder": true,
"browser.startup.homepage": "www.taxi-mart.co.uk",
"browser.startup.homepage_override.buildID": "20130104151925",
"browser.startup.homepage_override.mstone": "18.0",
"dom.mozApps.used": true,
"extensions.lastAppVersion": "18.0",
"network.cookie.prefsMigrated": true,
"places.history.expiration.transient_current_max_pages": 87202,
"places.database.lastMaintenance": 1358246351,
"privacy.cpd.siteSettings": true,
"privacy.cpd.offlineApps": true,
"privacy.sanitize.timeSpan": 0,
"privacy.sanitize.migrateFx3Prefs": true,
"security.warn_viewing_mixed": false
},
"graphics": {
"numTotalWindows": 1,
"numAcceleratedWindows": 1,
"windowLayerManagerType": "Direct3D 9",
"adapterDescription": "NVIDIA GeForce 7300 LE",
"adapterVendorID": "0x10de",
"adapterDeviceID": "0x01d1",
"adapterRAM": "128",
"adapterDrivers": "nvd3dum",
"driverVersion": "8.17.12.5896",
"driverDate": "7-9-2010",
"adapterDescription2": "",
"adapterVendorID2": "",
"adapterDeviceID2": "",
"adapterRAM2": "",
"adapterDrivers2": "",
"driverVersion2": "",
"driverDate2": "",
"isGPU2Active": false,
"direct2DEnabled": false,
"directWriteEnabled": false,
"directWriteVersion": "6.1.7601.17789",
"direct2DEnabledMessage": [
"no information"
],
"webglRenderer": "Google Inc. -- ANGLE (NVIDIA GeForce 7300 LE)",
"info": {
"AzureCanvasBackend": "cairo",
"AzureFallbackCanvasBackend": "none",
"AzureContentBackend": "none"
}
},
"javaScript": {
"incrementalGCEnabled": true
},
"accessibility": {
"isActive": false,
"forceDisabled": 0
},
"libraryVersions": {
"NSPR": {
"minVersion": "4.9.4",
"version": "4.9.4"
},
"NSS": {
"minVersion": "3.14.1.0 Basic ECC",
"version": "3.14.1.0 Basic ECC"
},
"NSSUTIL": {
"minVersion": "3.14.1.0",
"version": "3.14.1.0"
},
"NSSSSL": {
"minVersion": "3.14.1.0 Basic ECC",
"version": "3.14.1.0 Basic ECC"
},
"NSSSMIME": {
"minVersion": "3.14.1.0 Basic ECC",
"version": "3.14.1.0 Basic ECC"
}
},
"extensions": [
{
"name": "Clear Console",
"version": "1.5",
"isActive": true,
"id": "clearConsole@penzil.com"
},
{
"name": "Navigational Sounds",
"version": "1.2.2",
"isActive": true,
"id": "{d84a846d-f7cb-4187-a408-b171020e8940}"
},
{
"name": "New Tab Homepage",
"version": "0.4.3",
"isActive": true,
"id": "{66E978CD-981F-47DF-AC42-E3CF417C1467}"
},
{
"name": "Copernic Desktop Search - Professional Connector",
"version": "3.0.4.50",
"isActive": false,
"id": "{57c6cf71-24fd-4126-a5fd-219a4dd16df9}"
}
]
}

Tyler Downer
  • Top 25 Contributor
  • Administrator
  • Moderator
1245 solutions 8208 answers

Chosen Solution

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.'' To Reset Firefox do the following: #Go to Firefox > Help > Troubleshooting Information. #Click the "Reset Firefox" button. #Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish. #Firefox will open with all factory defaults applied. Further information can be found in the [[Reset Firefox – easily fix most problems]] article. Did this fix your problems? Please report back to us!

Question owner

Worked first time!!

Worked first time!!