Emailed Videos won't play, but will on Internet Explorer
When I access my gmail on Firefox and open an email that includes a video, the video won't play. If I access my gmail on Internet Explorer video will play.
Additional System Details
- Shockwave Flash 11.5 r502
- Adobe PDF Plug-In For Firefox and Netscape 10.1.5
- The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
- Google Talk Plugin Video Accelerator version:0.1.44.23
- Version 188.8.131.5212
- Google Update
- RealJukebox Netscape Plugin
- RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
- RealPlayer(tm) HTML5VideoShim Plug-In
- RealPlayer(tm) LiveConnect-Enabled Plug-In
- RealPlayer Download Plugin
- iTunes Detector Plug-in
- User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0
Is the video inside your email or does it link you out to another place? Are your plugins up to date?
Please check if all your plugins are up-to-date. To do this, go to the Mozilla Plugin Check site.
Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.
To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.