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After upgrading to Firefox 18 I can't open Google, Gmail, Google Reader or any other Google website. Other sites work fine.

Posted

Sometimes I can't even start Firefox. I've cleared everything, cookies, cache, restarted computer, did a security scan, uninstalled/reinstalled Firefox (deleted all data, bookmarks and everything) and it still won't load.

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0) AppleWebKit/537.17 (KHTML, like Gecko) Chrome/24.0.1312.52 Safari/537.17

More Information

Application Basics
Name
Firefox
Version
18.0
User Agent
Mozilla/5.0 (Windows NT 6.0; rv:18.0) Gecko/20100101 Firefox/18.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
McAfee SiteAdvisor
3.6.0
false
{4ED1F68A-5463-4931-9384-8FFF5ED91D92}
Microsoft .NET Framework Assistant
0.0.0
false
{20a82645-c095-46ed-80e3-08825760534b}
RealPlayer Browser Record Plugin
1.0
false
{ABDE892B-13A8-4d1b-88E6-365A6E755758}
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.places.smartBookmarksVersion
4
browser.startup.homepage_override.buildID
20130104151925
browser.startup.homepage_override.mstone
18.0
extensions.lastAppVersion
18.0
network.cookie.prefsMigrated
true
places.history.expiration.transient_current_max_pages
77047
privacy.sanitize.migrateFx3Prefs
true
Graphics
Adapter Description
Mobile Intel(R) 4 Series Express Chipset Family
Adapter Drivers
igdumdx32 igd10umd32
Adapter RAM
Unknown
Device ID
0x2a42
Direct2D Enabled
Blocked for your graphics driver version. Try updating your graphics driver to version 8.1500.1000.2202 or newer.
DirectWrite Enabled
false (7.0.6002.18592)
Driver Date
6-12-2008
Driver Version
7.15.10.1502
GPU #2 Active
false
GPU Accelerated Windows
0/1 Basic Blocked for your graphics driver version. Try updating your graphics driver to version 8.1500.1000.1855 or newer.
Vendor ID
0x8086
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 8.1500.1000.1855 or newer.
AzureCanvasBackend
cairo
AzureContentBackend
none
AzureFallbackCanvasBackend
none
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.4
4.9.4
NSS
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSMIME
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSSL
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSUTIL
3.14.1.0
3.14.1.0

Andrew
  • Top 25 Contributor
  • Moderator
252 solutions 3023 answers

It seems to me that your graphics driver is out of date. This may be causing the issue. Please update to the latest version as this may help.

cor-el
  • Top 10 Contributor
  • Moderator
10783 solutions 97052 answers

Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

100ravi 0 solutions 1 answers

Helpful Reply

I have this problem with MOZILLA FIREFOX VER 18. Older versions were good. When you reinstall it works. However, after sometime it stops. No issues with Internet explorer.

Please stop pointing to Virus Issues for every failure that Firefox has. My system is clean.

Andrew
  • Top 25 Contributor
  • Moderator
252 solutions 3023 answers

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox and any leftover program files and then reinstall Firefox. Please follow these steps one by one:

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu) and confirm all upcoming messages.
  3. Now, uninstall Firefox by following the steps mentioned in the Uninstall Firefox article.

IMPORTANT: On Windows, the uninstaller has the option to remove your personal data and settings. Make sure that you do not check this option; otherwise all of your bookmarks, passwords, extensions, user customizations and other Firefox user profile data will be removed from your computer.

After uninstalling Firefox on Windows, delete the "Mozilla Firefox" program folder, located by default in one of these locations:

  • (On 32-bit Windows) C:\Program Files\Mozilla Firefox
  • (On 64-bit Windows) C:\Program Files (x86)\Mozilla Firefox
  1. Go to the Windows Start menu and click on "Computer".
  2. In the Explorer window that opens, double click Local Disk (C:) to open the C:\ drive.
  3. Find the "Program Files (x86)" folder or "Program Files" folder.
    • On 32-bit Windows, double-click the Program Files folder to open it.
    • On 64-bit Windows, you will see a "Program Files (x86)" folder AND a "Program Files" folder. Open the Program Files (x86) folder.
  4. Look for a Mozilla Firefox folder. If you find one, right-click it and select Delete and confirm that you want to move the folder to the Recycle Bin.

Now, go ahead and reinstall Firefox:

  1. Double-click the downloaded installation file and go through the steps of the installation wizard.
  2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!