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No matter what page i try to open in Firefox, the page is always blank - the page loads, but always remains blank.

Posted

I downloaded the new version of Firefox yesterday, and now whenever I try to open a new page it is nothing but a blank white page. The first tab usually works, but the first tab is also the ONLY tab that I can use. If I open another page in a second tab, it will load, and at the top of the page it will say the name of the page, but it will remain a blank, white page. If I open two new tabs, I can open for example Facebook in the second tab, but Facebook will open in the first tab and the second tab will be blank. If I then close the second tab, Facebook will disappear in the first tab, and that page will be blank again. It doesn't say that the page can't load or the page can't the shown, the blank pages says nothing, they are just blank. I have tried to reinstall Firefox several times, but it didn't work.

Chosen solution

Try the Firefox Safe Mode to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open the Firefox 4.0+ Safe Mode by holding the Shift key when you use the Firefox desktop or Start menu shortcut.
  • Or use the Help menu item and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Don't select anything right now, just use "'Start in Safe Mode" To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again. If it is good in the Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one.

Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_6_8) AppleWebKit/534.57.2 (KHTML, like Gecko) Version/5.1.7 Safari/534.57.2

More Information

It says nothing because the pages are all blank.

Donnie 31 solutions 331 answers

Chosen Solution

Try the Firefox Safe Mode to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open the Firefox 4.0+ Safe Mode by holding the Shift key when you use the Firefox desktop or Start menu shortcut.
  • Or use the Help menu item and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Don't select anything right now, just use "'Start in Safe Mode" To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again. If it is good in the Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one.

Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Question owner

Thank you so much! It was an extension that needed an update. Thanks again for your help!

Donnie 31 solutions 331 answers

I'm glad this solved your issue

Please indicate the reply solved your issue/choose as solution to close out this thread. Thanks.