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Firefox 18.0 crashes when I close a tab or close the session i.e. hit the red "X"

Posted

I installed Firefox 18 on 1/9/2013. I am running on an HP quad processor box with Windows 7 (current), 64 bit addressing and 2 GB of memory. Extensions: HTTPS Everywhere 312, Norton toolbar and protection. Plugins: 11.

Firefox crashes when I close a tab and when I close the session. I have sent crash information at time of crash.

Chosen solution

The problem has been solved. Run Norton Internet Security LiveUpdate. Install the patch from Norton. The patch works for me on both my User authority account and my Administration authority account. Please report any problems related to the patch. Otherwise, this problem can be closed as solved. Those users who have altered Norton Internet Security in order to circumvent this problem should restore NIS to its proper state.

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.01
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Nitro PDF plugin for Firefox and Chrome
  • VLC media player Web Plugin 2.0.2
  • Google Update
  • Foxit Reader Plug-In For Firefox and Netscape
  • GEPlugin
  • 5.1.10411.0
  • NPWLPG
  • BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

{
"application": {
"name": "Firefox",
"version": "18.0",
"userAgent": "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0",
"supportURL": "http://support.mozilla.org/1/firefox/18.0/WINNT/en-US/"
},
"modifiedPreferences": {
"accessibility.typeaheadfind.flashBar": 0,
"browser.cache.disk.smart_size.first_run": false,
"browser.cache.disk.smart_size.use_old_max": false,
"browser.cache.disk.capacity": 1022976,
"browser.cache.disk.smart_size_cached_value": 358400,
"browser.display.use_system_colors": true,
"browser.display.background_color": "#C0C0C0",
"browser.places.smartBookmarksVersion": 4,
"browser.startup.homepage_override.mstone": "18.0",
"browser.startup.homepage": "http://www.nbcnews.com/",
"browser.startup.homepage_override.buildID": "20130104151925",
"dom.disable_window_move_resize": true,
"dom.event.contextmenu.enabled": false,
"dom.max_script_run_time": 60,
"dom.max_chrome_script_run_time": 60,
"extensions.lastAppVersion": "18.0",
"gfx.direct3d.prefer_10_1": true,
"gfx.direct2d.disabled": true,
"keyword.URL": "http://nortonsafe.search.ask.com/web?o=APN10506&gct=kwd&qsrc=2869&l=dis&prt=NIS&chn=retail&geo=US&ver=20&q=",
"layers.acceleration.disabled": true,
"network.cookie.prefsMigrated": true,
"places.database.lastMaintenance": 1357750259,
"places.history.expiration.transient_current_max_pages": 104858,
"places.history.expiration.transient_optimal_database_size": 167772160,
"plugin.disable_full_page_plugin_for_types": "video/mpeg,video/x-mpeg,audio/x-ms-wma,video/x-ms-wmv,application/x-mplayer2,video/x-ms-asf,video/x-ms-asf-plugin,video/x-ms-wvx,application/x-shockwave-flash,audio/ac3,audio/x-ac3,audio/amr,audio/AMR,audio/x-caf,audio/x-m4p,audio/vnd.qcelp,application/sdp,application/x-sdp,audio/wav,audio/x-wav,video/x-msvideo,audio/3gpp,video/3gpp,audio/3gpp2,video/3gpp2,audio/x-m4b,audio/aac,audio/x-aac,audio/aiff,audio/x-aiff,application/x-mpeg,audio/basic,audio/x-mpegurl,audio/x-gsm,image/x-macpaint,audio/mid,audio/midi,audio/x-midi,audio/mpeg,audio/x-mpeg,video/mp4,video/x-m4v,audio/mp4,audio/x-m4a,image/pict,image/x-pict",
"print.printer_PDF_Complete.print_footerright": "&D",
"print.printer_PDF_Complete.print_unwriteable_margin_top": 0,
"print.printer_PDF_Complete.print_unwriteable_margin_left": 0,
"print.printer_PDF_Complete.print_edge_top": 0,
"print.printer_PDF_Complete.print_evenpages": true,
"print.printer_PDF_Complete.print_paper_data": 1,
"print.printer_PDF_Complete.print_downloadfonts": false,
"print.printer_PDF_Complete.print_command": "",
"print.printer_PDF_Complete.print_in_color": true,
"print.printer_PDF_Complete.print_bgcolor": false,
"print.printer_PDF_Complete.print_to_file": false,
"print.printer_PDF_Complete.print_bgimages": false,
"print.printer_PDF_Complete.print_page_delay": 50,
"print.printer_PDF_Complete.print_footercenter": "",
"print.print_printer": "PDF Complete",
"print.printer_PDF_Complete.print_headercenter": "",
"print.printer_PDF_Complete.print_margin_right": "0.5",
"print.printer_PDF_Complete.print_margin_left": "0.5",
"print.printer_PDF_Complete.print_paper_size_unit": 0,
"print.printer_PDF_Complete.print_headerleft": "&T",
"print.printer_PDF_Complete.print_oddpages": true,
"print.printer_PDF_Complete.print_edge_left": 0,
"print.printer_PDF_Complete.print_paper_height": " 11.00",
"print.printer_PDF_Complete.print_scaling": " 1.00",
"print.printer_PDF_Complete.print_margin_bottom": "0.5",
"print.printer_PDF_Complete.print_margin_top": "0.5",
"print.printer_PDF_Complete.print_reversed": false,
"print.printer_PDF_Complete.print_unwriteable_margin_bottom": 0,
"print.printer_PDF_Complete.print_unwriteable_margin_right": 0,
"print.printer_PDF_Complete.print_edge_bottom": 0,
"print.printer_PDF_Complete.print_shrink_to_fit": true,
"print.printer_PDF_Complete.print_headerright": "&U",
"print.printer_PDF_Complete.print_paper_size_type": 0,
"print.printer_PDF_Complete.print_footerleft": "&PT",
"print.printer_PDF_Complete.print_paper_width": " 8.50",
"print.printer_PDF_Complete.print_edge_right": 0,
"print.printer_PDF_Complete.print_orientation": 0,
"privacy.sanitize.timeSpan": 0,
"privacy.cpd.sessions": false,
"privacy.cpd.cookies": false,
"privacy.sanitize.migrateFx3Prefs": true,
"privacy.popups.showBrowserMessage": false,
"privacy.donottrackheader.enabled": true,
"privacy.cpd.formdata": false,
"privacy.cpd.cache": false,
"security.warn_viewing_mixed": false
},
"graphics": {
"numTotalWindows": 1,
"numAcceleratedWindows": 0,
"windowLayerManagerType": "Basic",
"numAcceleratedWindowsMessage": [
"no information"
],
"adapterDescription": "Intel(R) HD Graphics Family",
"adapterVendorID": "0x8086",
"adapterDeviceID": "0x0102",
"adapterRAM": "Unknown",
"adapterDrivers": "igdumd64 igd10umd64 igdumdx32 igd10umd32",
"driverVersion": "8.15.10.2291",
"driverDate": "1-27-2011",
"adapterDescription2": "",
"adapterVendorID2": "",
"adapterDeviceID2": "",
"adapterRAM2": "",
"adapterDrivers2": "",
"driverVersion2": "",
"driverDate2": "",
"isGPU2Active": false,
"direct2DEnabled": false,
"directWriteEnabled": false,
"directWriteVersion": "6.1.7601.17789",
"direct2DEnabledMessage": [
"no information"
],
"webglRenderer": "Google Inc. -- ANGLE (Intel(R) HD Graphics Family)",
"info": {
"AzureCanvasBackend": "cairo",
"AzureFallbackCanvasBackend": "none",
"AzureContentBackend": "none"
}
},
"javaScript": {
"incrementalGCEnabled": true
},
"accessibility": {
"isActive": false,
"forceDisabled": 0
},
"libraryVersions": {
"NSPR": {
"minVersion": "4.9.4",
"version": "4.9.4"
},
"NSS": {
"minVersion": "3.14.1.0 Basic ECC",
"version": "3.14.1.0 Basic ECC"
},
"NSSUTIL": {
"minVersion": "3.14.1.0",
"version": "3.14.1.0"
},
"NSSSSL": {
"minVersion": "3.14.1.0 Basic ECC",
"version": "3.14.1.0 Basic ECC"
},
"NSSSMIME": {
"minVersion": "3.14.1.0 Basic ECC",
"version": "3.14.1.0 Basic ECC"
}
},
"extensions": [
{
"name": "HTTPS-Everywhere",
"version": "3.1.2",
"isActive": true,
"id": "https-everywhere@eff.org"
},
{
"name": "Norton Toolbar",
"version": "2013.2.3.1",
"isActive": true,
"id": "{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}"
},
{
"name": "Norton Vulnerability Protection",
"version": "11.1.1.5 - 2",
"isActive": true,
"id": "{BBDA0591-3099-440a-AA10-41764D9DB4DB}"
},
{
"name": "Block Site",
"version": "1.0.3",
"isActive": false,
"id": "{dd3d7613-0246-469d-bc65-2a3cc1668adc}"
}
]
}
Application Basics
Name
Firefox
Version
18.0
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
HTTPS-Everywhere
3.1.2
true
https-everywhere@eff.org
Norton Toolbar
2013.2.3.1
true
{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
Norton Vulnerability Protection
11.1.1.5 - 2
true
{BBDA0591-3099-440a-AA10-41764D9DB4DB}
Block Site
1.0.3
false
{dd3d7613-0246-469d-bc65-2a3cc1668adc}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1022976
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.display.background_color
#C0C0C0
browser.display.use_system_colors
true
browser.places.smartBookmarksVersion
4
browser.startup.homepage
http://www.nbcnews.com/
browser.startup.homepage_override.buildID
20130104151925
browser.startup.homepage_override.mstone
18.0
dom.disable_window_move_resize
true
dom.event.contextmenu.enabled
false
dom.max_chrome_script_run_time
60
dom.max_script_run_time
60
extensions.lastAppVersion
18.0
gfx.direct2d.disabled
true
gfx.direct3d.prefer_10_1
true
keyword.URL
http://nortonsafe.search.ask.com/web?o=APN10506&gct=kwd&qsrc=2869&l=dis&prt=NIS&chn=retail&geo=US&ver=20&q=
layers.acceleration.disabled
true
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1357750259
places.history.expiration.transient_current_max_pages
104858
places.history.expiration.transient_optimal_database_size
167772160
plugin.disable_full_page_plugin_for_types
video/mpeg,video/x-mpeg,audio/x-ms-wma,video/x-ms-wmv,application/x-mplayer2,video/x-ms-asf,video/x-ms-asf-plugin,video/
print.print_printer
PDF Complete
print.printer_PDF_Complete.print_bgcolor
false
print.printer_PDF_Complete.print_bgimages
false
print.printer_PDF_Complete.print_command
print.printer_PDF_Complete.print_downloadfonts
false
print.printer_PDF_Complete.print_edge_bottom
0
print.printer_PDF_Complete.print_edge_left
0
print.printer_PDF_Complete.print_edge_right
0
print.printer_PDF_Complete.print_edge_top
0
print.printer_PDF_Complete.print_evenpages
true
print.printer_PDF_Complete.print_footercenter
print.printer_PDF_Complete.print_footerleft
&PT
print.printer_PDF_Complete.print_footerright
&D
print.printer_PDF_Complete.print_headercenter
print.printer_PDF_Complete.print_headerleft
&T
print.printer_PDF_Complete.print_headerright
&U
print.printer_PDF_Complete.print_in_color
true
print.printer_PDF_Complete.print_margin_bottom
0.5
print.printer_PDF_Complete.print_margin_left
0.5
print.printer_PDF_Complete.print_margin_right
0.5
print.printer_PDF_Complete.print_margin_top
0.5
print.printer_PDF_Complete.print_oddpages
true
print.printer_PDF_Complete.print_orientation
0
print.printer_PDF_Complete.print_page_delay
50
print.printer_PDF_Complete.print_paper_data
1
print.printer_PDF_Complete.print_paper_height
11.00
print.printer_PDF_Complete.print_paper_size_type
0
print.printer_PDF_Complete.print_paper_size_unit
0
print.printer_PDF_Complete.print_paper_width
8.50
print.printer_PDF_Complete.print_reversed
false
print.printer_PDF_Complete.print_scaling
1.00
print.printer_PDF_Complete.print_shrink_to_fit
true
print.printer_PDF_Complete.print_to_file
false
print.printer_PDF_Complete.print_unwriteable_margin_bottom
0
print.printer_PDF_Complete.print_unwriteable_margin_left
0
print.printer_PDF_Complete.print_unwriteable_margin_right
0
print.printer_PDF_Complete.print_unwriteable_margin_top
0
privacy.cpd.cache
false
privacy.cpd.cookies
false
privacy.cpd.formdata
false
privacy.cpd.sessions
false
privacy.donottrackheader.enabled
true
privacy.popups.showBrowserMessage
false
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false
Graphics
Adapter Description
Intel(R) HD Graphics Family
Adapter Drivers
igdumd64 igd10umd64 igdumdx32 igd10umd32
Adapter RAM
Unknown
Device ID
0x0102
Direct2D Enabled
no information
DirectWrite Enabled
false (6.1.7601.17789)
Driver Date
1-27-2011
Driver Version
8.15.10.2291
GPU #2 Active
false
GPU Accelerated Windows
0/1 Basic no information
Vendor ID
0x8086
WebGL Renderer
Google Inc. -- ANGLE (Intel(R) HD Graphics Family)
AzureCanvasBackend
cairo
AzureContentBackend
none
AzureFallbackCanvasBackend
none
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.4
4.9.4
NSS
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSMIME
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSSL
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSUTIL
3.14.1.0
3.14.1.0

Chosen Solution

The problem has been solved. Run Norton Internet Security LiveUpdate. Install the patch from Norton. The patch works for me on both my User authority account and my Administration authority account. Please report any problems related to the patch. Otherwise, this problem can be closed as solved. Those users who have altered Norton Internet Security in order to circumvent this problem should restore NIS to its proper state.

Modified by bikebrains

Sassy247 0 solutions 10 answers

I had tried everything. I had more problems after uninstalling firefox and reinstalling. I ended up uninstalling again and running Norton power erase. Then did a fresh install, of course I lost all of my stuff that was saved in firefox. When I say fresh, I mean fresh start of everything! ARG! LOL! That's what worked for me finally. I never have liked IE!

Dennismenis321 0 solutions 4 answers

Helpful Reply

Ran and installed Norton Updates, this had no effect...problem remains

mhk34881 0 solutions 3 answers
bp-16af86c0-7e0a-4394-aa90-3fe7f2130130
bp-353b2040-5676-439d-a635-639672130130
bp-212ab0de-d67d-4c75-bdd0-127832130129
bp-6358e5c0-198b-4cc8-8507-3033e2130129
bp-856aad48-51f9-47b0-ab2a-7bcf32130129
bp-a6bddacb-29de-442c-8731-08f062130129
bp-d6a50796-0a8c-4691-aa20-0875a2130129
bp-159ea0b7-8f74-4dad-bbc8-df7f52130129
bp-97a3a313-e88f-4011-9bfb-2d0d02130128
bp-48aa0032-3b2a-4b2d-942c-051662130127
bp-687b4427-0213-4dd2-849b-3d6382130126
bp-9035b756-1e66-49e5-ac66-6a8762130126
bp-1d64fcdb-491b-4265-8d2b-95c892130126
bp-6cc89548-a746-457b-b0fa-cc34c2130126

Modified by cor-el

cor-el
  • Top 10 Contributor
  • Moderator
10756 solutions 96800 answers

The crashes are caused by Norton software like Norton Confidential or Norton Identity Safe as can be seen by the coFFPlgn.dll or couictlr.dll in the crash signature of the crash report (bug 783369).

Try to update all Norton components to see if that helps.

Otherwise try to disable Norton extensions/toolbars in Firefox.

textom3 0 solutions 7 answers

Just wandering regarding those who are still having problems. Have they updated to the current software version. When this problem first began, the first thing I did was upgrade to the current version of Norton Internet Security. Live Update does not do that. It must be done manually. Then when the fix came out I ran Live Update to get the fix.

By the way the toolbar version I have now is: 2013.2.4.2.

If a person has an older toolbar version they probably have not upgraded to the current software version.

mhk34881 0 solutions 3 answers

I updated my Norton software and it seems to have fixed the issue.

rapost 0 solutions 4 answers

Here's the web page for finding out if your version is up to date. http://updatecenter.norton.com/ It sends you an 888 KB Application file that you run, named: AutoDetectPkg I was logged on to my Norton account, which may, or may not, be how you access that info.

Running the App. returned the following: Your Norton product version is up-to-date. You already have the latest version of your Norton product installed on your computer.

By the way, your version of Norton 360 is found by opening: Norton (icon) > Support > About

The latest version is 20.2.1.22

mhk34881 0 solutions 3 answers

Yes, that's the version I have. Thanks.

Gabriel_Oaks 0 solutions 5 answers

I have done the same but the problem still exists.

Why?

It is getting to the point that I'll have to stop using Firefox but really don't want to return to IE!