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I have a recurring popup window asking to install "afr.php" file from website http://cas.ny.us.criteo.com. How do I stop this? Using Mac Mountain Lion and Firef

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Just started today - a file wants to install on my computer "afr.php" from http://cas.ny.us.criteo.com.

I have been getting spam emails from several of my friends today, could this be trying to infect my system?

Chosen solution

I also have this problem, very annoying. Clearing cookies, cache, etc doesn't work and I have no new add-ons, only have very few that I need, nothing that causes problems. Tried looking up about it and it seems to be caused by certain sites at times I guess but I can't find a good fix. I don't have anything with spam emails though, just this window popping up.

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • WebEx64 General Plugin Container Version 205
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Plugin that detects installed Citrix Online products (visit www.citrixonline.com).
  • Coupons Inc., Coupon Printing FireFox Plugin
  • Glance Plug-In 2.5.4
  • Logitech Harmony Browser Plug-In 1.0.0.1
  • BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/
  • iPhoto6

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:17.0) Gecko/20100101 Firefox/17.0

More Information

philipp
  • Top 10 Contributor
  • Moderator
2042 solutions 8887 answers

hello clarissaz, this sounds like a problem that could be caused by malware. please go to tools > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc).

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware

as an alternative you could also try to reset firefox...

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96634 answers

See also [/questions/946173]

dashielle89 1 solutions 1 answers

Chosen Solution

I also have this problem, very annoying. Clearing cookies, cache, etc doesn't work and I have no new add-ons, only have very few that I need, nothing that causes problems. Tried looking up about it and it seems to be caused by certain sites at times I guess but I can't find a good fix. I don't have anything with spam emails though, just this window popping up.

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96634 answers

Did you try Safe mode?

Question owner

I cleared the cache and cookies, nothing happened yet today, so cross fingers this took care of it. Also, I ran a scan with norton, and hopefully that took care of any malware trying to do evil on my computer!

lisaodaniel 0 solutions 1 answers

Macs don't have a safe mode

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96634 answers

Mac do have a Firefox Safe mode that you can enter if you hold down the Options key while starting Firefox.

You can use one of these to start Firefox in Safe mode:

  • On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
  • On Mac, hold down the Options key while starting Firefox
  • Help > Restart with Add-ons Disabled