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I have a recurring popup window asking to install "afr.php" file from website http://cas.ny.us.criteo.com. How do I stop this? Using Mac Mountain Lion and Firef

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Just started today - a file wants to install on my computer "afr.php" from http://cas.ny.us.criteo.com.

I have been getting spam emails from several of my friends today, could this be trying to infect my system?

Just started today - a file wants to install on my computer "afr.php" from http://cas.ny.us.criteo.com. I have been getting spam emails from several of my friends today, could this be trying to infect my system?

Chosen solution

I also have this problem, very annoying. Clearing cookies, cache, etc doesn't work and I have no new add-ons, only have very few that I need, nothing that causes problems. Tried looking up about it and it seems to be caused by certain sites at times I guess but I can't find a good fix. I don't have anything with spam emails though, just this window popping up.

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • WebEx64 General Plugin Container Version 205
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Plugin that detects installed Citrix Online products (visit www.citrixonline.com).
  • Coupons Inc., Coupon Printing FireFox Plugin
  • Glance Plug-In 2.5.4
  • Logitech Harmony Browser Plug-In 1.0.0.1
  • BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/
  • iPhoto6

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:17.0) Gecko/20100101 Firefox/17.0

More Information

philipp
  • Top 10 Contributor
  • Moderator
2800 solutions 13041 answers

hello clarissaz, this sounds like a problem that could be caused by malware. please go to tools > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc).

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware

as an alternative you could also try to reset firefox...

hello clarissaz, this sounds like a problem that could be caused by malware. please go to tools > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc). [[Remove a toolbar that has taken over your Firefox search or home page]] [[Troubleshoot Firefox issues caused by malware]] as an alternative you could also try to [[Reset Firefox – easily fix most problems|reset firefox]]...
cor-el
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  • Moderator
11987 solutions 111385 answers

See also [/questions/946173]

See also [[/questions/946173]]
dashielle89 1 solutions 1 answers

Chosen Solution

I also have this problem, very annoying. Clearing cookies, cache, etc doesn't work and I have no new add-ons, only have very few that I need, nothing that causes problems. Tried looking up about it and it seems to be caused by certain sites at times I guess but I can't find a good fix. I don't have anything with spam emails though, just this window popping up.

I also have this problem, very annoying. Clearing cookies, cache, etc doesn't work and I have no new add-ons, only have very few that I need, nothing that causes problems. Tried looking up about it and it seems to be caused by certain sites at times I guess but I can't find a good fix. I don't have anything with spam emails though, just this window popping up.
cor-el
  • Top 10 Contributor
  • Moderator
11987 solutions 111385 answers
Did you try Safe mode? *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Question owner

I cleared the cache and cookies, nothing happened yet today, so cross fingers this took care of it. Also, I ran a scan with norton, and hopefully that took care of any malware trying to do evil on my computer!

I cleared the cache and cookies, nothing happened yet today, so cross fingers this took care of it. Also, I ran a scan with norton, and hopefully that took care of any malware trying to do evil on my computer!
lisaodaniel 0 solutions 1 answers

Macs don't have a safe mode

Macs don't have a safe mode
cor-el
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  • Moderator
11987 solutions 111385 answers

Mac do have a Firefox Safe mode that you can enter if you hold down the Options key while starting Firefox.

You can use one of these to start Firefox in Safe mode:

  • On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
  • On Mac, hold down the Options key while starting Firefox
  • Help > Restart with Add-ons Disabled
Mac do have a Firefox Safe mode that you can enter if you hold down the Options key while starting Firefox. You can use one of these to start Firefox in <u>Safe mode</u>: *On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut *On Mac, hold down the Options key while starting Firefox *Help > Restart with Add-ons Disabled *https://support.mozilla.org/kb/Safe+Mode