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Firefox crashes facebook, tumblr and youtube several times a day having to reset firefox atleast once a day

Posted

I will be surfing on the websites stated in the question and all of a sudden, the page will go all wonky and even if i refresh, close the window and reopen or even restart the computer it will still be unable to be used and it's like a plugin is missing and nothing can be clicked and its rendered unusable. It happens multiple times a day and the only fix is to reset firefox which gets really annoying after a while.

Additional System Details

Installed Plug-ins

  • Google Update
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Next Generation Java Plug-in 10.10.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.5 r502
  • iTunes Detector Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • NPWLPG
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:17.0) Gecko/20100101 Firefox/17.0

More Information

Application Basics
Name
Firefox
Version
17.0.1
User Agent
Mozilla/5.0 (Windows NT 6.2; WOW64; rv:17.0) Gecko/20100101 Firefox/17.0
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Norton Toolbar
2013.2.2.3
false
{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
Norton Vulnerability Protection
11.1.1.5 - 2
false
{BBDA0591-3099-440a-AA10-41764D9DB4DB}
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.places.smartBookmarksVersion
4
browser.startup.homepage_override.buildID
20121128204232
browser.startup.homepage_override.mstone
17.0.1
extensions.lastAppVersion
17.0.1
gfx.direct3d.prefer_10_1
true
network.cookie.prefsMigrated
true
places.history.expiration.transient_current_max_pages
104858
privacy.sanitize.migrateFx3Prefs
true
Graphics
Adapter Description
Intel(R) HD Graphics 4000
Vendor ID
0x8086
Device ID
0x0166
Adapter RAM
Unknown
Adapter Drivers
igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
Driver Version
9.17.10.2817
Driver Date
7-20-2012
Adapter Description (GPU #2)
NVIDIA GeForce GT 630M
Vendor ID (GPU #2)
0x10de
Device ID (GPU #2)
0x0de9
Adapter RAM (GPU #2)
1023
Adapter Drivers (GPU #2)
nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Driver Version (GPU #2)
9.18.13.697
Driver Date (GPU #2)
10-2-2012
Direct2D Enabled
true
DirectWrite Enabled
true (6.2.9200.16433)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Blocked for your graphics card because of unresolved driver issues.
GPU Accelerated Windows
1/1 Direct3D 10
AzureCanvasBackend
direct2d
AzureFallbackCanvasBackend
cairo
AzureContentBackend
direct2d
JavaScript
Incremental GC
1
Accessibility
Activated
0
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.2
4.9.2
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

John Karahalis 3 solutions 66 answers

When you say reset Firefox, do you mean this? If not, I recommend following those steps.

Question owner

I do this, several times a day. it's only a temporary fix.

John Karahalis 3 solutions 66 answers

Most people only need to do a reset once or twice ever. I wonder if doing that many resets has contributed to the problem.

Maybe someone more experienced with this can share their thoughts...

Question owner

It's the fix i found online first for the problem. I'm hoping someone can help me find a permanent solution.

cor-el
  • Top 10 Contributor
  • Moderator
10780 solutions 97024 answers

You can first try some basic steps like these before doing a reset:

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (MAC)

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Did Firefox actually crash or do you only have a problem with accessing those websites?

If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website.

See:

victoriareid 0 solutions 3 answers

When I receive the "Firefox has updated, restart your computer" messages, there is no option to say, "No." Usually this is not a problem. Until the latest. I am on Safari at the moment, because every stinking time I go on Facebook using Firefox, I get the Spinning Beachball of Death, have to force quit Firefox, and start again via Safari. I'm certain the Mozilla elves are working feverishly 'cause I'll bet I'm not alone.

Crossman72 0 solutions 5 answers

I have this exact problem. I have tried other solutions but the only thing that works is a reset of Firefox. Mine is a daily occurrence. Doe it happen with Chrome? If not, I'm tempted to switch though I love Firefox.

John Karahalis 3 solutions 66 answers

Crossman, do you also reset Firefox often? Most users should only need to do this once or twice ever, so if you have been doing this often it could have contributed to the problem.

Tyler Downer
  • Top 25 Contributor
  • Administrator
  • Moderator
1166 solutions 6653 answers

Resetting firefox often isn't going to make this happen. If you are getting a crash, please give us the crash id so then we can diagnose the crash instead of stabbing in the dark.


  1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.


More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

victoriareid 0 solutions 3 answers

Well, due to the spinning beachball of death, there is technically no crash, per se. Hence, no reports. I really dislike Safari, and I hope Mozilla fixes the bug on their end. This is a first. BTW - don't know about you, but lengthy workarounds are not an acceptable alternative. This feels like "tech support" where someone far far away is reading from a script and asking me to start by making sure my computer is "connected." Imagine steam coming out of my ears. It's always the user, never the app/GUI/software devs' prob.

Tyler Downer
  • Top 25 Contributor
  • Administrator
  • Moderator
1166 solutions 6653 answers

I don't know what you mean by lengthy workarounds, we've barely gotten information from you on what the problem is.

Try some of the Basic troubleshooting found at Troubleshoot and diagnose Firefox problems (sorry but this is a very vague problem, there is no magic bullet right now, but more of a shotgun approach until we figure out the cause)

cor-el
  • Top 10 Contributor
  • Moderator
10780 solutions 97024 answers

Helpful Reply

Did you already install new extensions in the new profile when those crashes occur?


Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (MAC)

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"
victoriareid 0 solutions 3 answers

Helpful Reply

No one need to respond to this. Last night, I was with a sizable group, all of whom were talking about the Firefox frustration. To a man and a woman, all VERY tech savvy, they are in the process of bailing on Mozilla and downloading and using Chrome. I have yet to do this, but plan on it. Problem solved.

cor-el
  • Top 10 Contributor
  • Moderator
10780 solutions 97024 answers

If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website.

See:

See also:


You can check for problems caused by recent Flash updates and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin
Crossman72 0 solutions 5 answers

Reply to Openjck,

I have to reset it if I want to watch youtube / use facebook links etc. I have to do it daily and it isn't contributing to the problem. The problem was already there. I have checked all the java script and everything in options, all checked.

Seems to be an issue with Mozilla and Windows 8. I was chatting to a friend of mine over the weekend. Apparently he had had exactly the same issue and is now on Chrome with no problems.

Hopefully Mozilla will investigate this bug otherwise I will also have to go to Chrome, which I don't really want to.

Modified by Crossman72

Crossman72 0 solutions 5 answers

Reply to Tylerdowner

I only appear to have two:

dce04eb4-02df-4bf3-9536-02bae9af50bd-browser

dce04eb4-02df-4bf3-9536-02bae9af50bd

It doesn't 'crash' it makes Facebook, Wikipedia and all the other websites look weird, no ability to follow links etc.

For example, on a forum I use regularly, the icons for all the bbcode operations are gone. When I reset Firefox, they are back. It is frustrating to say the least.

Finally, the pages take longer to load in the 'Drunk Firefox' version, as my name for it is.

cor-el
  • Top 10 Contributor
  • Moderator
10780 solutions 97024 answers

Hi Crossman72

Make sure that you haven't enabled a High Contrast theme in the Windows Accessibility settings and that you allow pages to choose their colors in Firefox.

Crossman72 0 solutions 5 answers

Hi cor-el,

checked the colours and the contrast all as it should have been so it wasn't that unfortunately.

Cheers

cor-el
  • Top 10 Contributor
  • Moderator
10780 solutions 97024 answers

Can you attach a screenshot?

Use a compressed image type like PNG or JPG to save the screenshot.


Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

John Karahalis 3 solutions 66 answers

So it turns out there was a bug in Firefox 17 and Firefox 18 that caused Facebook to crash for a large number of users. See the article about this for more information.

hausofaus: Please try following these steps and let us know what happens. I have a feeling this will solve your problem once and for all.