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Firefox crashes facebook, tumblr and youtube several times a day having to reset firefox atleast once a day

Posted

I will be surfing on the websites stated in the question and all of a sudden, the page will go all wonky and even if i refresh, close the window and reopen or even restart the computer it will still be unable to be used and it's like a plugin is missing and nothing can be clicked and its rendered unusable. It happens multiple times a day and the only fix is to reset firefox which gets really annoying after a while.

Additional System Details

Installed Plug-ins

  • Google Update
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Next Generation Java Plug-in 10.10.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.5 r502
  • iTunes Detector Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • NPWLPG
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:17.0) Gecko/20100101 Firefox/17.0

More Information

Application Basics
Name
Firefox
Version
17.0.1
User Agent
Mozilla/5.0 (Windows NT 6.2; WOW64; rv:17.0) Gecko/20100101 Firefox/17.0
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Norton Toolbar
2013.2.2.3
false
{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
Norton Vulnerability Protection
11.1.1.5 - 2
false
{BBDA0591-3099-440a-AA10-41764D9DB4DB}
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.places.smartBookmarksVersion
4
browser.startup.homepage_override.buildID
20121128204232
browser.startup.homepage_override.mstone
17.0.1
extensions.lastAppVersion
17.0.1
gfx.direct3d.prefer_10_1
true
network.cookie.prefsMigrated
true
places.history.expiration.transient_current_max_pages
104858
privacy.sanitize.migrateFx3Prefs
true
Graphics
Adapter Description
Intel(R) HD Graphics 4000
Vendor ID
0x8086
Device ID
0x0166
Adapter RAM
Unknown
Adapter Drivers
igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
Driver Version
9.17.10.2817
Driver Date
7-20-2012
Adapter Description (GPU #2)
NVIDIA GeForce GT 630M
Vendor ID (GPU #2)
0x10de
Device ID (GPU #2)
0x0de9
Adapter RAM (GPU #2)
1023
Adapter Drivers (GPU #2)
nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Driver Version (GPU #2)
9.18.13.697
Driver Date (GPU #2)
10-2-2012
Direct2D Enabled
true
DirectWrite Enabled
true (6.2.9200.16433)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Blocked for your graphics card because of unresolved driver issues.
GPU Accelerated Windows
1/1 Direct3D 10
AzureCanvasBackend
direct2d
AzureFallbackCanvasBackend
cairo
AzureContentBackend
direct2d
JavaScript
Incremental GC
1
Accessibility
Activated
0
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.2
4.9.2
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

Tyler Downer
  • Top 25 Contributor
  • Administrator
  • Moderator
1166 solutions 6653 answers

Helpful Reply

Hey everyone, we hopefully have a solution for you here! Please update your Firefox to 18.0.2, which contains a patch to fix this crashyness :)

Update Firefox to the latest version

We are sorry for the trouble this was and that it took a while to fix, but please download this latest update. If there are still issues with Facebook please let me know.

Question owner

The issue wasn't with just Facebook. I'm having issues with almost any page that has graphics or somesort. Like my school's web learning page, tumblr, wikipedia, youtube, facebook, twitter. It's still happening after i put the update on my laptop... and I have restarted twice.

Crossman72 0 solutions 5 answers

This seemed to have fixed it thanks.