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How can I get rid of the JS/Redir virus?

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whenever I working with firefox, AVG warns me of a JS/Redir virus. I click on remove and AVG states it has put into the virus vault. However it always returns. The AVG dialog shows the file from the mozilla profile; adblockplus\cache.js. I have deleted this, but the problem continues. This problem occurs only with firefox. I am reluctantly having to use IE untul this is resolved.

whenever I working with firefox, AVG warns me of a JS/Redir virus. I click on remove and AVG states it has put into the virus vault. However it always returns. The AVG dialog shows the file from the mozilla profile; adblockplus\cache.js. I have deleted this, but the problem continues. This problem occurs only with firefox. I am reluctantly having to use IE untul this is resolved.

Chosen solution

Thanks for this advice which I have followed successfully. The virus was alerted by AVG, with which I also scanned the C drive. The virus was moved by AVG into the virus vault, where I deleted it, but it repeatedly returned whenever I used Firefox. AVG identified the virus as residing in a cache file in a folder 'adblock', in the Firefox profile . Resetting Firefox created a new profile, which did not contain an 'adblock' folder. The virus has not returned. I have deleted the earlier profile. I do not know why 'adblock' was in the original profile, but you might well investigate this and take steps to prevent such an occurrence in future.

Thanks again.

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Tyler Downer
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1189 solutions 7758 answers

Helpful Reply

Scan for Malware

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try some of the following programs to scan for malware:

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Reset Firefox

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

'''Scan for Malware''' Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. You can try some of the following programs to scan for malware: * [http://www.malwarebytes.org/mbam.php MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility] * [http://windows.microsoft.com/MSE Microsoft Security Essentials] (A good permanent anti-virus if you don't already have one) Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. '''Reset Firefox''' The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.'' To Reset Firefox do the following: #Go to Firefox > Help > Troubleshooting Information. #Click the "Reset Firefox" button. #Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish. #Firefox will open with all factory defaults applied. Further information can be found in the [[Reset Firefox – easily fix most problems]] article. Did this fix your problems? Please report back to us!

Chosen Solution

Thanks for this advice which I have followed successfully. The virus was alerted by AVG, with which I also scanned the C drive. The virus was moved by AVG into the virus vault, where I deleted it, but it repeatedly returned whenever I used Firefox. AVG identified the virus as residing in a cache file in a folder 'adblock', in the Firefox profile . Resetting Firefox created a new profile, which did not contain an 'adblock' folder. The virus has not returned. I have deleted the earlier profile. I do not know why 'adblock' was in the original profile, but you might well investigate this and take steps to prevent such an occurrence in future.

Thanks again.

Thanks for this advice which I have followed successfully. The virus was alerted by AVG, with which I also scanned the C drive. The virus was moved by AVG into the virus vault, where I deleted it, but it repeatedly returned whenever I used Firefox. AVG identified the virus as residing in a cache file in a folder 'adblock', in the Firefox profile . Resetting Firefox created a new profile, which did not contain an 'adblock' folder. The virus has not returned. I have deleted the earlier profile. I do not know why 'adblock' was in the original profile, but you might well investigate this and take steps to prevent such an occurrence in future. Thanks again.
cor-el
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11998 solutions 111493 answers

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Adblock Plus is a Firefox extension to block content on web pages.
This may have been a false alert.

Adblock Plus is a Firefox extension to block content on web pages.<br /> This may have been a false alert. * Adblock Plus: https://addons.mozilla.org/firefox/addon/adblock-plus/ * http://adblockplus.org/en/getting_started
James
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622 solutions 4657 answers

Upload the file that avg claims it is a virus to a site like https://www.virustotal.com/

Also did you do any updates in avg recently as sometimes a recent definitions update can result in false positives on some Firefox related stuff and then fixed in a new definition update.

Upload the file that avg claims it is a virus to a site like https://www.virustotal.com/ Also did you do any updates in avg recently as sometimes a recent definitions update can result in false positives on some Firefox related stuff and then fixed in a new definition update.

Question owner

Thanks

Thanks

Question owner

Cannot do that - the file has been deleted and has not re-appeared.

I have the latest version of AVG & Firefox. As adblock was not reinstated after doing the reset which you advised, AVG does not have the opportunity to detect any possible associated virus.

Cannot do that - the file has been deleted and has not re-appeared. I have the latest version of AVG & Firefox. As adblock was not reinstated after doing the reset which you advised, AVG does not have the opportunity to detect any possible associated virus.

Modified by peterjhb