
When I try to log in to my Yahoo email account I get a message that says "Multi-Hop Cycle Detected. My Yahoo email works OK with IE and Chrome. Started today.
I also get the message
Your request is prohibited because it would cause a cycle.
Chosen solution
Hi szdon,
I tested this by logging in onto my Yahoo! Mail account and it was accessed normally. How are you accessing your Yahoo! Mail account (e.g. from Favorites, from a specific address, link)?
Please try accessing it two different ways to see if there is any difference in the result:
- Please try accessing your account by going to mail.yahoo.com
- Please try accessing your account by going to www.yahoo.com and clicking on the Mail link on the left side of the page.
I hope this helps, please let us know the results.
Thanks! - Ralph
Read this answer in context 👍 1All Replies (3)
The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.
To Reset Firefox do the following:
- Go to Firefox > Help > Troubleshooting Information.
- Click the "Reset Firefox" button.
- Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
- Firefox will open with all factory defaults applied.
Further information can be found in the Refresh Firefox - reset add-ons and settings article.
Did this fix your problems? Please report back to us!
Chosen Solution
Hi szdon,
I tested this by logging in onto my Yahoo! Mail account and it was accessed normally. How are you accessing your Yahoo! Mail account (e.g. from Favorites, from a specific address, link)?
Please try accessing it two different ways to see if there is any difference in the result:
- Please try accessing your account by going to mail.yahoo.com
- Please try accessing your account by going to www.yahoo.com and clicking on the Mail link on the left side of the page.
I hope this helps, please let us know the results.
Thanks! - Ralph
Restoring Firefox did not work. When I went to mail.yahoo.com I was able to access my email account. I deleted the old bookmark and bookmarked it again and it seems to be working.
Thanks for the help.
Stan Zdon