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How do I get rid of Firefox Ads that are constantly popping up whenever I click to another website or in the same website?

Posted

The moment I open Firefox, a "Firefox" AD pops up. Anytime I navigate Facebook or it's apps a "Firefox" AD pops up! Anytime I go to any website, a "Firefox" AD pops up! They are genuine "Firefox" ADS, I've checked in your Troubleshoot guide! I can't do anything without these ads interrupting, slowing and stopping up my activity! I've also gone to the "Pop-Ups" page and made sure Firefox is not an "exception" to pop-ups!

Please remove them, it is harassment! I don't want anyone's ADS!

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Coupons, Inc. Coupon Printer Plugin
  • Coupons, Inc. Coupon Printer DLL
  • VLC media player Web Plugin 2.0.2
  • Unity Player 3.5.5f3
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.2"
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • np-mswmp
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • npapicomadapter
  • BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:17.0) Gecko/20100101 Firefox/17.0

More Information

The moment I open Firefox, a "Firefox" AD pops up. Anytime I navigate Facebook or it's apps a "Firefox" AD pops up! Anytime I go to any website, a "Firefox" AD pops up! They are genuine "Firefox" ADS, I've checked in your Troubleshoot guide! I can't do anything without these ads interrupting, slowing and stopping up my activity! I've also gone to the "Pop-Ups" page and made sure Firefox is not an "exception" to pop-ups!
Please remove them, it is harassment! I don't want anyone's ADS!

Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6634 answers

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Reset Firefox – easily fix most problems article.

Did this fix your problems? Please report back to us!

cor-el
  • Top 10 Contributor
  • Moderator
10742 solutions 96657 answers

Can you attach a screenshot?

Use a compressed image type like PNG or JPG to save the screenshot.

Question owner

jUST STOP YOUR FRICKIN ADS PLEASE!

cor-el
  • Top 10 Contributor
  • Moderator
10742 solutions 96657 answers

If you attach a screenshot to show those ads then we may be able to tell you how to stop them.

Question owner

Don't act stupid with me...you know about the ads...Mozilla needs to STOP them from coming! It's harassment!

cor-el
  • Top 10 Contributor
  • Moderator
10742 solutions 96657 answers

I really don't have any idea what you mean.

I've never seen any ads from Firefox when opening a link.

Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6634 answers

If you would like help in removing these ads, we can help you, but you need to work with us (give screenshots, try the steps we give you, etc.). Firefox has never had ads (at least like you are describing) so you much be seeing something else.

Question owner

It will not "screen shot"....the ads are Mozilla ads...I went to your website and the Mozilla logo and print are in the top left corner...I determined it by YOUR instructions on the troubleshoot page.

Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6634 answers

Please create a screenshot of the problem you're seeing by following the guide mentioned at How do I create a screenshot of my problem?.

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Question owner

You did not read my last post! My computer will not "screenshot"!!!!!!!!!!

I did what you said!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6634 answers

Your computer should make a screenshot if you follow those directions exactly.

Question owner

For the THIRD time.... it isn't working!!!!!!!! It doesn't do anything! Stop wasting our time!

Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6634 answers

So, you can't open Firefox, press the Print Screen button on your keyboard, then open paint, paste, then save as a .png?

Question owner

You are so stupid! It's obvious you don't know how to read...stupid

Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6634 answers

If all you are wanting to do is be argumentative and belligerent there isn't any use continuing here when there are people who really do want help and want to work with us in a polite way. I'm locking this thread, you can PM me if you want to calm down and work together to get this sorted out (If you had just told me what was failing I could have helped)