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After having hit the HD button on Netflix, any time I use the player controls Firefox displays a black screen. IE doesn't.

  • 6 replies
  • 1 has this problem
  • 15 views
  • Last reply by Nelson123

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Firefox played Netflix fine, 'til I hit the HD button. After-which whenever I try and use any of the player controls or the full screen button Firefox displays a windowed black screen. I've been through NEtflix' help desk who sent me to Microsoft for Silverlight support, which I also went through, and Netflix works as intended in IE, but still doesn't in Firefox. I have also gone through the 7 Troubleshooting steps for Firefox that I found on the site. Help me Obi-Wan Kenobi!

Firefox played Netflix fine, 'til I hit the HD button. After-which whenever I try and use any of the player controls or the full screen button Firefox displays a windowed black screen. I've been through NEtflix' help desk who sent me to Microsoft for Silverlight support, which I also went through, and Netflix works as intended in IE, but still doesn't in Firefox. I have also gone through the 7 Troubleshooting steps for Firefox that I found on the site. Help me Obi-Wan Kenobi!

All Replies (6)

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Remove your old firefox profile and create a new profile.

http://kb.mozillazine.org/Profile_manager

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That didn't work. Thankfully I backed up my profile first. Any other thoughts?

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Disable hardware acceleration in the Flash player

http://kb.mozillazine.org/Flash#Troubleshooting

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Netflix use Silverlight, so changing settings in Flash won't help.

Does Silverlight have a options or settings window that you can access via the right-click context menu or the Windows Control Panel?

In that case you can try to clear the SL cache or reset/remove any locally stored data from websites.

I'm on Linux, so can't check this.

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I've been through the support desk for Silverlight via Microsoft, in essence, re-install. Done multiple times to no avail. As for some context menu, I haven't been able to find one.

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Anyone? Bump