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Cannot comment or like on Facebook using older version of Firefox.

Posted

Whenever I try to Like something on facebook, nothing happens, and when I try to comment, if I write further than the small existing chatbar, it will not scroll to allow me to see what I'm typing. When I hit Enter to make the comment, nothing happens.

I'm concerned that Facebook simply won't work properly for me because of my old version of firefox (3.6.28), however I cannot upgrade to a newer version because of the age of my computer (running OSX 10.4.11), and I'm not in a position to get a new computer right now, so I'd like to see if I can find a fix.

I have already tried clearing my cookies and cache, I've checked my plugins for problematic ones, including "Effective Measure Community Plugin 3.1.0 (by Effective Measure Pty Ltd)" mentioned in another thread (it wasn't there) and disabled those it listed as being known to cause problems. I've checked to make sure my JavaScript is up to date and enabled. I've tried turning off all add-ons, and the possible combinations of some on, some off. I've tried adding a cookie permission for Facebook. So far, none of these fixes have been effective. I haven't been able to try troubleshooting in Safe Mode, because the option to run in Safe Mode is not listed under the Help dropdown menu.

Is there anything I haven't tried that anyone knows of for fixing the issue, or is my browser simply too outdated?

Chosen solution

I don't know what versions of Firefox they test against at Facebook. It certainly is possible that some of the scripts have been updated so far that they have become incompatible. Might need to pose that question to Facebook.

First, though, you might test in a clean profile. This will bypass your accumulated customizations and extensions and give a truer answer to "is the problem version 3.6"? A new profile also will have completely fresh settings databases and a fresh cache folder.

Exit Firefox and start up in the Profile Manager as described in Managing profiles. Any time you want to switch between profiles, exit Firefox and return to this dialog.

Any difference in how FB works? If the issues are resolved in a clean profile, you might experiment with add-on settings and see whether that could be an issue.

Read this answer in context 3

Additional System Details

Installed Plug-ins

  • Gecko default plugin
  • Runs Java applets using the latest installed versions of Java. For more information: Java Embedding Plugin. Run version test: Java Information.
  • iPhoto6
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • DivX Web Player version 1.4.0.233
  • Office Live Update v1.0
  • Shockwave Flash 10.3 r183
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.

Application

  • User Agent: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.4; en-US; rv:1.9.2.28) Gecko/20120306 Firefox/3.6.28

More Information

Application Basics
Name
Firefox
Version
3.6.28
Profile Directory
Show in Finder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Greasemonkey
0.9.22
true
{e4a8a97b-f2ed-450b-b12d-ee082ba24781}
Adblock Plus
2.0.3
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Modified Preferences
Name
Value
browser.history_expire_days
0
browser.history_expire_days.mirror
180
browser.places.smartBookmarksVersion
2
browser.startup.homepage
http://www.google.com
browser.startup.homepage_override.mstone
rv:1.9.2.28
dom.event.contextmenu.enabled
false
extensions.lastAppVersion
3.6.28
network.cookie.prefsMigrated
true
places.last_vacuum
1351242261
print.macosx.pagesetup-2
PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUgQ29tcHV0ZXIvL0RURCBQTElT…
print.print_bgcolor
false
print.print_bgimages
false
print.print_command
print.print_downloadfonts
false
print.print_evenpages
true
print.print_in_color
true
print.print_margin_bottom
0.5
print.print_margin_left
0.5
print.print_margin_right
0.5
print.print_margin_top
0.5
print.print_oddpages
true
print.print_orientation
0
print.print_pagedelay
500
print.print_paper_data
0
print.print_paper_height
11.00
print.print_paper_size_type
1
print.print_paper_size_unit
0
print.print_paper_width
8.50
print.print_printer
print.print_reversed
false
print.print_scaling
1.00
print.print_shrink_to_fit
true
print.print_to_file
false
print.print_unwriteable_margin_bottom
56
print.print_unwriteable_margin_left
25
print.print_unwriteable_margin_right
25
print.print_unwriteable_margin_top
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privacy.cpd.sessions
false
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.sanitizeOnShutdown
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privacy.sanitize.timeSpan
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security.warn_viewing_mixed
false

jscher2000
  • Top 10 Contributor
2357 solutions 20872 answers

Chosen Solution

I don't know what versions of Firefox they test against at Facebook. It certainly is possible that some of the scripts have been updated so far that they have become incompatible. Might need to pose that question to Facebook.

First, though, you might test in a clean profile. This will bypass your accumulated customizations and extensions and give a truer answer to "is the problem version 3.6"? A new profile also will have completely fresh settings databases and a fresh cache folder.

Exit Firefox and start up in the Profile Manager as described in Managing profiles. Any time you want to switch between profiles, exit Firefox and return to this dialog.

Any difference in how FB works? If the issues are resolved in a clean profile, you might experiment with add-on settings and see whether that could be an issue.

James
  • Top 25 Contributor
  • Moderator
437 solutions 3147 answers

I believe this is a known issue as Camino 2.1.2 (based on same Firefox 3.6.28) users have this same issue. http://forums.mozillazine.org/viewtopic.php?f=12&t=2628899

If you can upgrade to OSX 10.5+ then you can use Firefox version up to 16.0.1 as 17.0 requires OSX 10.6+.

If your Mac as a PowerMac and not Intel, then there is the TenFourFox project to have newer Firefox.

Question owner

Thanks for your quick replies.

jscher2000:

I tried starting up the profile manager as per the help page's instructions, but unfortunately I only got the following message in Terminal:

dyld: Symbol not found: ___stack_chk_guard

 Referenced from: /Applications/Firefox.app/Contents/MacOS/firefox-bin
 Expected in: /usr/lib/libSystem.B.dylib

Instead of having the Profile manager open, even after restarting the computer.

James:

If this issue is widespread, then it may just be that a small change somewhere is causing the issue. If FB staff is aware of it, as mentioned in that forum, then it may just be something I'll have to wait and see on.

LeDechaine 0 solutions 2 answers

Same problem here, plus a "You're using an old version of Firefox that is no longer supported" when opening facebook. Yeah, right, 3.6.28 is no longer supported because its number is too small, huh? How about Firefox 11 which was released on March 2012, i.e, at the SAME time? I wonder if the 68% of Firefox users who are using Firefox 16 are getting the same message, because Firefox 16 is no longer supported by Mozilla.

Looks like it was too hard for Facebook programmers to leave the working line of code alone. Someone needs to write a greasemonkey script that repairs what Facebook has scrapped.

LeDechaine 0 solutions 2 answers

Oh well, looks like they changed it back... for now. Everything is working again, including likes, comments, and statuses.

Modified by LeDechaine

Question owner

Yep, it seems they've got it all righted now.

James
  • Top 25 Contributor
  • Moderator
437 solutions 3147 answers

LeDechaine Firefox 3.6 was made officially EOL (End Of Life) on April 24 after about 27 1/2 months. There are no more security updates for the old Firefox 3.6 as the 3.6.28 was the last.

It originally came close to being EOL back about Firefox 3.6.19 last year (July 2011) but it then became the reluctant older supported version after Firefox 4.0 was released and then continued to get security updates until 3.6.28.

Also there are differences in what 3.6 and say 10.0 supported for example.