Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

hangs up when i try to access email, do not have the problem when using internet explorer

mensa64
mensa64
more options

do not get indication of number of emails on home page. have att.net which uses yahoo.com. when i click on email icon i get the rotating circle icon, but just stays there for longer than i have been willing to wait. get out of there by right click and reload. do not have problem if using internet explorer

do not get indication of number of emails on home page. have att.net which uses yahoo.com. when i click on email icon i get the rotating circle icon, but just stays there for longer than i have been willing to wait. get out of there by right click and reload. do not have problem if using internet explorer

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
more options

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:


  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!