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Firefox won't play certain videos, whereas Internet Explorer and Chrome will, can this be fixed?

Posted

For example, when I go to my online newspaper, lohud.com, I can play the videos they offer on Internet Explorer and Chrome but not Firefox. I heard the the problem is that Firefox is not always compatible with Shockwave Flash 11.5 but I don't know how to fix it. I have Windows Vista and a Sony Vaio VGN-NS190J laptop. My internet provider is Optimum.com and Yahoo is my homepage.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Next Generation Java Plug-in 10.9.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Google Update
  • Coupons, Inc. Coupon Printer Plugin
  • Coupons, Inc. Coupon Printer DLL
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • 5.1.10411.0
  • NPWLPG
  • Office Live Update v1.5
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • np-mswmp

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; WOW64; rv:17.0) Gecko/20100101 Firefox/17.0

More Information

iamjayakumars
  • Top 10 Contributor
412 solutions 4871 answers

Please check if all your plugins are up-to-date. To do this, go to the Mozilla Plugin Check site.

Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.

To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.

Question owner

Thanks for your answer but all my plug-ins are up to date already so that isn't the problem.

iamjayakumars
  • Top 10 Contributor
412 solutions 4871 answers

In order to uninstall a possibly unwanted extension, please do the following:

  1. From the Firefox window click the Firefox button at the top left and select Add-ons, or, if the Firefox button is not shown, click the Tools menu and click Add-ons.
  2. Once the Add-on Manager has opened in a new tab, click the Extensions button on the left side of the window.
  3. You should now see a list of your installed extensions on the right side together with buttons on the right side of each extension.
  4. To remove an extension from Firefox, simply click the Remove button. You should see a message that informs you about the successful removal of the add-on.
  5. Note that some add-ons require a Firefox restart to be removed completely. To perform a Firefox restart after the add-on removal, click the Restart now link in the message.

You can find further information about uninstalling extensions in the following articles:

Disable or remove Add-ons

Remove a toolbar that has taken over your Firefox search or home page

Question owner

I appreciate your taking the time to try to solve my problem with getting firefox to play certain videos that I am able to see on chrome and internet explorer. Thanks for trying to help but it's not an unwanted extension that's causing the problem and frankly, it's not that big a deal.

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96600 answers

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

Question owner

You were right, thank you very much.

Question owner

Thanks for the right information.

Question owner

Great help, much obliged.