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Norton Identity Safe no longer works with Firefox 17.0.1

Posted

After installing Firefox 17.0.1 the toolbar add-on for Norton Identity Safe disappeared.

Additional System Details

Installed Plug-ins

  • npsitesafety
  • Google Talk Plugin Video Accelerator version:0.1.44.23
  • Version 3.10.2.10212
  • Shockwave Flash 11.4 r402
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • Next Generation Java Plug-in 10.9.2 for Mozilla browsers
  • Google Update
  • Nitro PDF Plug-in for Firefox and Chrome
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • iTunes Detector Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 5.1.10411.0
  • Picasa plugin
  • 1.104.0
  • 0.70.4

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/20100101 Firefox/17.0

More Information

philipp
  • Top 10 Contributor
  • Moderator
2042 solutions 8887 answers

Chosen Solution

hello impala6, please see: https://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Firefox-17-Support-for-Norton-Toolbar/td-p/853416

Swarnava Sengupta 482 solutions 3134 answers

Norton should work with Firefox 17, make sure do you have this patch?