X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

Repetitive crashing... unsurfable situation

Posted

Recently I've been getting crashes like no tomorrow and its getting irritating. Click on a link crash, Click on the link again crash, Restore session... crash, actually get to the link crashes again. Its been happening for a long time now. I believe it has something to with Java content. Ive got some links to my reports, I've tried leaving email's for Mozilla to get back to me but its been going on for a month now with no response. It's even crashing as im trying to get the links for the reports. Help is much appreciated.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Next Generation Java Plug-in 10.9.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • VLC media player Web Plugin 2.0.2
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • The plugin allows you to have a better experience with Microsoft Lync
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.0
  • iTunes Detector Plug-in

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/17.0 Firefox/17.0

More Information

https://crash-stats.mozilla.com/report/index/bp-3af2ac9c-d712-4ef5-9d06-00fb12121202
https://crash-stats.mozilla.com/report/index/bp-933c9e9d-e2c0-4364-90bd-48b152121202
https://crash-stats.mozilla.com/report/index/4f93965a-3fbc-46e0-b486-8d4882121202

iamjayakumars
  • Top 10 Contributor
415 solutions 4924 answers

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID into the reply window on the forums.


You can find more information and troubleshooting steps in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

cor-el
  • Top 10 Contributor
  • Moderator
10749 solutions 96728 answers

Which Firefox locale are you using?


Try a clean reinstall and delete the Firefox program folder before reinstalling a fresh copy of Firefox.

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.

  • Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.