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Firefox keeps crashing

Posted

Since the last security update a few days ago, Firefox crashes with amazing regularity. It crashes several times a day, sometimes several times in an hour.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • np-mswmp
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Google Talk Plugin Video Accelerator version:0.1.44.23
  • Version 3.10.2.10212
  • Facebook Desktop Plugin
  • Next Generation Java Plug-in 1.6.0_37 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Google Update
  • Unity Player 3.5.5f4
  • iTunes Detector Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • 5.1.10411.0
  • NDS Player Plugin
  • npPCShow Plugin
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.4.634
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 15.0.0.198
  • GEPlugin
  • DivX VOD Helper Plug-in
  • DivX Web Player version 2.1.1.94
  • NPWLPG
  • Motive Plugin for Mozilla Browsers
  • Garmin Communicator Plug-In 2.9.2.0
  • Yahoo Application State Plugin version 1.0.0.7
  • Coupons, Inc. Coupon Printer Plugin
  • Coupons, Inc. Coupon Printer DLL
  • npdnu
  • npdnupdater2
  • Yahoo! activeX Plug-in Bridge
  • Office Plugin for Netscape Navigator

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/17.0 Firefox/17.0

More Information

cor-el
  • Top 10 Contributor
  • Moderator
10776 solutions 96959 answers

See:


If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website.

See:

Question owner

bp-fe145e57-0339-4fb0-9666-a60872121123

cor-el
  • Top 10 Contributor
  • Moderator
10776 solutions 96959 answers

Unfortunately that crash report wasn't sent, possibly because of throttling to prevent too many crash reports being sent.

You can check if you can find a crash report that has been submitted by opening the link to the crash-stats.mozilla.com site.

Did you try any of the troubleshooting steps in the knowledge base articles?

Try to disable hardware acceleration in Firefox.


You can check for problems caused by recent Flash updates and try these in case that plugin is involved.

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin
  • downgrade the Flash player to version 10.3 or 11.2

Modified by Noah_SUMO

AliceWyman
  • Top 25 Contributor
  • Moderator
191 solutions 1968 answers

The "Firefixer" download link in the previous reply was reviewed and removed by a moderator yesterday. Anyone who received that link in an e-mail notification should not download and run the FireFix.exe file.

Modified by AliceWyman