Firefox keeps crashing
Since the last security update a few days ago, Firefox crashes with amazing regularity. It crashes several times a day, sometimes several times in an hour.
Additional System Details
- Shockwave Flash 11.5 r502
- The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
- Google Talk Plugin Video Accelerator version:0.1.44.23
- Version 18.104.22.16812
- Facebook Desktop Plugin
- Next Generation Java Plug-in 1.6.0_37 for Mozilla browsers
- NPRuntime Script Plug-in Library for Java(TM) Deploy
- Google Update
- Unity Player 3.5.5f4
- iTunes Detector Plug-in
- Adobe PDF Plug-In For Firefox and Netscape 10.1.4
- NDS Player Plugin
- npPCShow Plugin
- Adobe Shockwave for Director Netscape plug-in, version 22.214.171.1244
- RealJukebox Netscape Plugin
- RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
- RealPlayer(tm) HTML5VideoShim Plug-In
- RealPlayer(tm) LiveConnect-Enabled Plug-In
- DivX VOD Helper Plug-in
- DivX Web Player version 126.96.36.199
- Motive Plugin for Mozilla Browsers
- Garmin Communicator Plug-In 188.8.131.52
- Yahoo Application State Plugin version 184.108.40.206
- Coupons, Inc. Coupon Printer Plugin
- Coupons, Inc. Coupon Printer DLL
- Yahoo! activeX Plug-in Bridge
- Office Plugin for Netscape Navigator
- User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/17.0 Firefox/17.0
If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:
You can find the IDs of the submitted crash reports on the about:crashes page.
- You can open the about:crashes page via the location bar, like you open a website.
Unfortunately that crash report wasn't sent, possibly because of throttling to prevent too many crash reports being sent.
You can check if you can find a crash report that has been submitted by opening the link to the crash-stats.mozilla.com site.
Did you try any of the troubleshooting steps in the knowledge base articles?
Try to disable hardware acceleration in Firefox.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
You can check for problems caused by recent Flash updates and try these in case that plugin is involved.
- disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
- disable protected mode in Flash 11.3 and later
- disable hardware acceleration in the Flash plugin
- downgrade the Flash player to version 10.3 or 11.2
Modified by Noah_SUMO
The "Firefixer" download link in the previous reply was reviewed and removed by a moderator yesterday. Anyone who received that link in an e-mail notification should not download and run the FireFix.exe file.
Modified by AliceWyman