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Norton 360 Login Assistant does not work with Firefox 17


I have just upgraded to Firefox 17 and found that Norton 360 "Login Assistant" (formally named Identity Safe) no longer works. It does not fill in the username and password fields. It worked very well and did all the right things when I was using Firefox 16. There is probably a quick fix but in the meantime I have had to revert to version 16. Looking forward to the problem being resolved.

Additional System Details

Installed Plug-ins

  • np-mswmp
  • npsitesafety
  • Next Generation Java Plug-in 10.9.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Google Update
  • iTunes Detector Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • Adobe PDF Plug-In For Firefox and Netscape "9.3.2"
  • 4.0.50401.0
  • CSI Plugin Mozilla Component


  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:16.0) Gecko/20100101 Firefox/16.0

More Information

  • Top 10 Contributor
  • Moderator
3197 solutions 24405 answers

Chosen Solution


Modified by the-edmeister

BrotherBob1949 0 solutions 1 answers

Helpful Reply

It seems every time you update FireFox, you and Norton have to do another little Samba for a week. One would think you would do the dance before you force us to update. Or (GASP) give us the option to delay your update!

I switched to FireFox from IE to reduce my problems. I am starting to think it wasn't a smart move.......

  • Top 25 Contributor
  • Moderator
437 solutions 3159 answers

Why would Mozilla delay a Firefox update when Norton pretty much as a software update to support the new Firefox on same day (occasionally within a couple days delay) of every major update of Firefox ever since 4.0. For example Firefox 17.0 was released on Tuesday and Norton already had the update available earlier in day.

It is many other AV clients however is where you may have to do the waiting dance if their AV ever provides a update.

curiousgeo24 0 solutions 5 answers

I have had enough with the problems with firefox. next day now login assistant does not work.well finally after three days norton came out with the patch,thks

Modified by curiousgeo24

aspden 0 solutions 4 answers

Helpful Reply

Upgraded to Firefox 17 and my Norton toolbar is not showing up. I'm running Norton NIS and to my knowledge have the latest patches installed. Is there something I'm doing wrong?

Modified by aspden

curiousgeo24 0 solutions 5 answers

aspden, go to your norton update and keep updating every few min.it gave me a patch for firefox17.i have norton 2013

curiousgeo24 0 solutions 5 answers

hope it works for you

Modified by curiousgeo24

aspden 0 solutions 4 answers

Thanks curiousgeo24,

I tried your suggestion, unfortunately, it still does not work. However I'm using NIS 2012  at the latest level with patches... according to Norton.

Oh well, maybe I just need to wait until I get to 2013, but I still have 2 months left on my subscription.

If Firefox 17 does works with NIS 2012 and someone knows the secret I would appreciate any additional help.

curiousgeo24 0 solutions 5 answers

Aspden,you can get 2013 on norton as long as you have a paid script,no need to wait.I have 2013 and only 37 days left.Just go to your norton account,log in and check for latest version.I hope it works for you.(i upgrade to 2013 in november)

aspden 0 solutions 4 answers

Thanks, again.

I will do what you suggest.

aspden 0 solutions 4 answers

Update: I tried what Curiousgeo24 suggested. Unfortunately it did not resolve my issue.

However I have finally stumbled onto the resolution. It may seem stupid, but I found that in Firefox tools under "add-on" the add-0n manager had Norton Tool bar disabled. When I enabled it and restarted Firefox it was there and working.

Thanks for all your help..... especially Couriousgeo24.

curiousgeo24 0 solutions 5 answers

Aspden, that's great just remember no one is stupid,everyone knows something . (stupid should be removed from the english language)