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Since upgrade to 16.0.2 (Mac version), Marriott.com website will not load properly.

Posted

I notice that since upgrading to the latest Firefox version, Marriott.com website does not load properly. Specifically, the page only loads initial content. But other content, including my ability to sign in to my account, do not load.

Chosen solution

If it does work in Firefox Safe-mode then disable all extensions (Tools > Add-ons > Extensions) and then try to find which is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

See also:

Read this answer in context 0

Additional System Details

Sites Affected

http://

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Version 3.10.2.10212
  • Google Talk Plugin Video Accelerator version:0.1.44.23
  • Office Live Update v1.0
  • WebEx64 General Plugin Container Version 202
  • Displays Java applet content, or a placeholder if Java is not installed.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Amazon MP3 Downloader Plugin 1.0.17
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • 5.1.10411.0
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • Picasa plugin.
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.9
  • iPhoto6

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:16.0) Gecko/20100101 Firefox/16.0

More Information

Reviewed Mozilla support articles. Cleared caches, cookies, etc. Antivirus (Sophos) automatically updates itself throughout the day, so definitions are current (I also manually checked, and they are current). I also completely uninstalled and reinstalled Firefox.

cor-el
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10742 solutions 96657 answers

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Command + Shift + R" (MAC)

Try to clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

Modified by cor-el

Question owner

Thanks, but no such luck. That was suggested in the FAQs, so I had already tried them. I appreciate the effort to respond though!

cor-el
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  • Moderator
10742 solutions 96657 answers

Can you attach a screenshot?

Use a compressed image type like PNG or JPG to save the screenshot.

Question owner

Thanks for responding. Great idea! Please find it attached here.

Note the middle of the window, spinning wheel. In previous versions, and in current Safari version, that spinning wheel spins for literally about 1 second, and then media, including a sign-in box to enter my password appears.

In the current Firefox version, the wheel just spins and the page never finishes loading.

cor-el
  • Top 10 Contributor
  • Moderator
10742 solutions 96657 answers

A spinning wheel usually indicates that some JavaScript or a plugin is trying to load content.

If the above posted steps didn't help then try a new profile.

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

You can also try to reset Firefox:

Question owner

Ah...now we're getting closer!! When I start Firefox in Safe Mode, the page essentially loads. I'm attaching a copy so you can see what it usually looks like.

But I can't continue to run Firefox in Safe Mode and have full functionality.

I presume this is a problem with one of the plug-ins? How do I isolate the problem?

cor-el
  • Top 10 Contributor
  • Moderator
10742 solutions 96657 answers

Chosen Solution

If it does work in Firefox Safe-mode then disable all extensions (Tools > Add-ons > Extensions) and then try to find which is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

See also:

Question owner

That did it!! It's an ad-on called "Invisible Hand" (comparison shopper).

Thanks very much for your prompt replies and helpful information!!

cor-el
  • Top 10 Contributor
  • Moderator
10742 solutions 96657 answers

You're welcome