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Lightshot will no longer work in FF16. Why not?

Posted

When I click on the Lightshot icon an error message appears:

"Lightshot NPAPI plugin not found. Try to reload browser. If you keep seeing this error after reloading, please contact support@skillbrains.com"

Anyone else having this problem?

Chosen solution

Hello, My name is Serge. I'm developer of the Lightshot. First of all I want to apologize for the inconvenience caused by the incorrect work of our add-on. We already know about this problem, but it is very difficult to reproduce it in our environment. Please try "Lightshot desktop application", hope it will work well for you. You can download it from here http://app.prntscr.com/

Read this answer in context 3

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Easy and convenient screenshot tool
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.8.638
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • Bitdefender QuickScan Web Netscape Plugin
  • LightshotPlugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 5.1.10411.0
  • Musicnotes Viewer plugin 1.19.0 For more information visit www.musicnotes.com
  • GEPlugin
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.1.629
  • ScorchPlugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:16.0) Gecko/20100101 Firefox/16.0

More Information

the-edmeister
  • Top 10 Contributor
  • Moderator
3202 solutions 24452 answers

Sorry, I don't use that screenshot program myself, but thereis a comment on the download page about another user having a problem like that due to the WMP 1.1 add-on.
https://addons.mozilla.org/en-US/firefox/addon/lightshot/

The other thing would be to contact the developer at Skillbrains.

Question owner

Thanks for replying. I don't seem to have the Windows Media Player plugin, so I assume that the problem is caused by something else.

SergSkillbrains 1 solutions 1 answers

Chosen Solution

Hello, My name is Serge. I'm developer of the Lightshot. First of all I want to apologize for the inconvenience caused by the incorrect work of our add-on. We already know about this problem, but it is very difficult to reproduce it in our environment. Please try "Lightshot desktop application", hope it will work well for you. You can download it from here http://app.prntscr.com/

Question owner

Thank you for responding, Serge. I've already downloaded the desktop version of Lightshot and it works fine with Firefox. Which is good because I like Lighshot very much and didn't want to have to find another screen capture program.

All the best. :}