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I updated Shockwave Flash as recommended by Firefox and now videos do not work on most websites?

Posted

I updated my Flash and suddenly streaming videos for most sites stopped working. I tried NFL.com, which worked this morning, but did not work tonight after I updated. How do I get videos to work again?

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Next Generation Java Plug-in 10.9.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.8.638
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • 4.1.10329.0
  • DivX Plus Web Player version 2.2.0.52
  • DivX VOD Helper Plug-in
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.9.620
  • BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/
  • nprt
  • Provides additional functionality on Facebook. See our web site for details.
  • npdivxplayerplugin
  • npdnupdater2
  • npdnu
  • Yahoo Application State Plugin version 1.0.0.7
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; WOW64; rv:16.0) Gecko/20100101 Firefox/16.0

More Information

Application Basics
Name
Firefox
Version
16.0.2
User Agent
Mozilla/5.0 (Windows NT 6.0; WOW64; rv:16.0) Gecko/20100101 Firefox/16.0
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Yahoo! Toolbar
2.5.1.20121012015120
true
{635abd67-4fe9-1b23-4f01-e679fa7484c1}
DivX Plus Web Player HTML5 <video>
2.1.2.145
false
{23fcfd51-4958-4f00-80a3-ae97e717ed8b}
Gacela
10.1.294
false
gacela2@nurago.com
Microsoft .NET Framework Assistant
0.0.0
false
{20a82645-c095-46ed-80e3-08825760534b}
QuestBrowse
1.0
false
{D9ADB0A8-7BFB-498D-9880-EE78A81CCFA0}
RealPlayer Browser Record Plugin
15.0.4
false
{97E22097-9A2F-45b1-8DAF-36AD648C7EF4}
Skype Click to Call
5.8.0.8855
false
{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.places.smartBookmarksVersion
4
browser.startup.homepage
http://www.yahoo.com/
browser.startup.homepage_override.buildID
20121024073032
browser.startup.homepage_override.mstone
16.0.2
extensions.lastAppVersion
16.0.2
gfx.direct3d.prefer_10_1
true
network.cookie.prefsMigrated
true
places.history.expiration.transient_current_max_pages
104858
privacy.sanitize.migrateFx3Prefs
true
Graphics
Adapter Description
ATI Radeon HD 4550
Vendor ID
0x1002
Device ID
0x9540
Adapter RAM
512
Adapter Drivers
aticfx64 aticfx64 aticfx32 aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
Driver Version
8.970.100.3000
Driver Date
7-3-2012
Direct2D Enabled
true
DirectWrite Enabled
true (7.0.6002.18592)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (ATI Radeon HD 4550) -- OpenGL ES 2.0 (ANGLE 1.0.0.1041)
GPU Accelerated Windows
1/1 Direct3D 10
AzureBackend
direct2d
JavaScript
Incremental GC
1
Accessibility
Activated
0
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.2
4.9.2
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

dumdidadida 172 solutions 1436 answers

Hi,

You can try to Clear Now the Cache, and Cookies with Time range to clear set to Everything via Tools (Alt + T) > Clear Recent History.

If you have security software (antivirus, firewall etc.) installed, you can try deleting all existing instances of Firefox and its related processes/files including plugin-container.exe and FlashPlayerPlugin_11_5_502_110.exe in all the different configuration modules/areas of the security software like process monitoring, sub/spawned process control, virtualization, HIPS etc., in addition to the security software's main configuration panel. Instead create new fully allowed/trusted rules for Firefox + its related processes in all the different modules/panels - a genuine/original Firefox installer as well as all the installed EXEs (Application) and DLLs (Application extension) are digitally signed by Mozilla Corporation (right-click > Properties > Digital Signatures). Even otherwise, some security software may also ask again when Firefox and/or its sub processes are started, and you may be able to allow/trust at that time. Please see this.

AV/Firewalls Configuration

Managing Flash

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