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GetClipboardData function being altered by unknown program; triggers Trusteer/Rapport report

Posted

My weekly Trusteer/Rapport report registered a 1000 instances of blocking alterations of the GetClipboardData function. They say this can be either malware or legitware. I've not noticed it before, although I didn't check the report in the last couple of weeks. Since clearing the report, the blocks are occuring roughly every 60-120 seconds (1-2 minutes), showing 2 attempts simultaneously. McAfee antivirus scan doesn't detect anything. I did have my Yahoo email account hacked last week, which may or may not be related. I have no other issues using Trusteer usually, although (on Firefox 16.01) sometimes the green icon has disappeared, and I restart Trusteer to ensure it is working. The icon then reappears.

My weekly Trusteer/Rapport report registered a 1000 instances of blocking alterations of the GetClipboardData function. They say this can be either malware or legitware. I've not noticed it before, although I didn't check the report in the last couple of weeks. Since clearing the report, the blocks are occuring roughly every 60-120 seconds (1-2 minutes), showing 2 attempts simultaneously. McAfee antivirus scan doesn't detect anything. I did have my Yahoo email account hacked last week, which may or may not be related. I have no other issues using Trusteer usually, although (on Firefox 16.01) sometimes the green icon has disappeared, and I restart Trusteer to ensure it is working. The icon then reappears.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.4 r402
  • Next Generation Java Plug-in 10.9.2 for Mozilla browsers
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • BlackBerry WebSL Browser Plug-In
  • SiteAdvisor
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.5.635
  • GEPlugin
  • 5.1.10411.0
  • McAfee MSC FF plugin DLL
  • Unity Player 3.4.2f3
  • McAfee Virtual Technician plugin for Mozilla (Gecko Version: 1.8b1)
  • Downloader Detector
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • np-mswmp

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:16.0) Gecko/20100101 Firefox/16.0

More Information

Trusteer Version: Emerald Build 1205.15
BT NetProtect Plus/McAfee version 11.0, build 11.0.678, last updated 22.6.12, plus various facilities. It was downloading some kind of minor update when I did a restart this morning. My husband says it updates automatically every day.
All other info as the troubleshooting information copy here, and the "educated guesses" pre-filled below:
Application Basics
Name
Firefox
Version
16.0.2
User Agent
Mozilla/5.0 (Windows NT 6.0; rv:16.0) Gecko/20100101 Firefox/16.0
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.1.2
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
easyfundraising toolbar
0.5.8
true
{CB7F6D95-59AF-4D57-8341-14C70BEAA4FB}
McAfee ScriptScan for Firefox
14.4.1
true
{D19CA586-DD6C-4a0a-96F8-14644F340D60}
McAfee SiteAdvisor
3.5.0
true
{4ED1F68A-5463-4931-9384-8FFF5ED91D92}
HP Smart Web Printing
4.60
false
smartwebprinting@hp.com
Microsoft .NET Framework Assistant
0.0.0
false
{20a82645-c095-46ed-80e3-08825760534b}
Skype extension
5.3.0.7280
false
{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind
true
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
552960
browser.places.smartBookmarksVersion
4
browser.startup.homepage
http://www.live365.com/index.live
browser.startup.homepage_override.buildID
20121024073032
browser.startup.homepage_override.mstone
16.0.2
browser.zoom.full
false
extensions.lastAppVersion
16.0.2
keyword.URL
http://www.google.co.uk/search?q=
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1351675280
places.history.expiration.transient_current_max_pages
80249
places.history.expiration.transient_optimal_database_size
128396984
privacy.cpd.cookies
false
privacy.cpd.sessions
false
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false
Graphics
Adapter Description
Mobile Intel(R) 965 Express Chipset Family
Vendor ID
0x8086
Device ID
0x2a02
Adapter RAM
Unknown
Adapter Drivers
igdumdx32 igd10umd32
Driver Version
8.15.10.1825
Driver Date
6-16-2009
Direct2D Enabled
false
DirectWrite Enabled
false (7.0.6002.18592)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (Mobile Intel(R) 965 Express Chipset Family) -- OpenGL ES 2.0 (ANGLE 1.0.0.1041)
GPU Accelerated Windows
1/1 Direct3D 9
JavaScript
Incremental GC
1
Accessibility
Activated
0
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.2
4.9.2
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

TrusteerSupport 3 solutions 14 answers

Hello deigratia2905,

We are aware of this issue and it has been fixed in our latest update, please download it here- http://www.trusteer.com/support/rapport-installation-links and install it over your existing Rapport version.

After doing so (and restarting) please open the Rapport console> activity report> clear report.

If the problem persists please contact our supprt team at http://www.trusteer.com/support/en/report-problem

Regards, Alex Man, Trusteer Technical Support

Hello deigratia2905, We are aware of this issue and it has been fixed in our latest update, please download it here- http://www.trusteer.com/support/rapport-installation-links and install it over your existing Rapport version. After doing so (and restarting) please open the Rapport console> activity report> clear report. If the problem persists please contact our supprt team at http://www.trusteer.com/support/en/report-problem Regards, Alex Man, Trusteer Technical Support
Daytona 0 solutions 1 answers

10 months on and I've just got this error.

Version: Emerald Build 1208.33 Pending updates: no (up to date)

FireFox 12.0

WIndows 7 Home Premium SP1

10 months on and I've just got this error. Version: Emerald Build 1208.33 Pending updates: no (up to date) FireFox 12.0 WIndows 7 Home Premium SP1
TrusteerSupport 3 solutions 14 answers

Helpful Reply

Please contact us via the Rapport console. Instructions are available here : https://www.trusteer.com/support/report-problem

Please contact us via the Rapport console. Instructions are available here : https://www.trusteer.com/support/report-problem