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Certain websites (but not all) saying "connection has timed out" in all browsers


"Problem loading page" message, "server taking too long to respond" on a few websites that I regularly use in Firefox. However, a number of sites are still OK to load. Other browsers such as Safari or Internet Explorer are also affected.

Additional System Details

Sites Affected

http://realestate.com.au; www.domain.com.au; www.ebay.com.au

Installed Plug-ins

  • npsitesafety
  • Shockwave Flash 11.4 r402
  • Google Update
  • iTunes Detector Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • Picasa plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 5.1.10411.0
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • My Web Search Plugin Stub for 32-bit Windows
  • CANON iMAGE GATEWAY Album Plugin Utility Module
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin


  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:17.0) Gecko/17.0 Firefox/17.0

More Information

  • Top 10 Contributor
  • Moderator
10751 solutions 96755 answers


You can try to reset (power off/on) the router.

Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

MellyH 0 solutions 1 answers

I have been tearing my hair out over this...I've cleared cache/history/cookies. I've run 2 different anti-malware scans - both of which found no problems.

I don't know what to do - there are a couple of websites I really need and I know they are ok because they work fine from other computers - I don't want to have to go to my mum's house every time though!

Some ideas of how to sort this out would be very gratefully received....Plain English and idiot-proof instruction please - I am not very pc literate. Thanks!