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a box with "browser settings change" keeps popping up. Can you please tell me how to permanently get rid of it? Thank you

Posted

When I open up Firefox the box pops up immediately & can only be closed by right clicking on the box down the bottom of the screen & clicking close. It started happening after uninstalling Firefox & then reinstalling it yesterday. I Was able to uninstall it completely yesterday but not today. It will not allow me to remove it from program files.

Chosen solution

Which security software (firewall, anti-virus) do you have?

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps and allows to delete the Firefox program folder.

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Additional System Details

This happened

Every time Firefox opened

This started when...

Yesterday 29/10/2012

Installed Plug-ins

  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • npToolbarChrome
  • Shockwave Flash 10.3 r181
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • RealJukebox Netscape Plugin
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 6.0.12.872
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Npdsplay dll
  • Adobe Acrobat Plug-In Version 7.00 for Netscape

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:16.0) Gecko/20100101 Firefox/16.0

More Information

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96600 answers

Chosen Solution

Which security software (firewall, anti-virus) do you have?

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps and allows to delete the Firefox program folder.

Question owner

Thank you very much for your assistance. It solved the problem :-).