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Firefox loads only blank new tabs for all web pages, with blank url bar.

Posted

After a minor automatic update (16.0.1 --> 16.0.2), firefox is now completely unusable.

Any time I attempt to load a page, it only shows a blank tab labeled 'new tab'. The url bar for this page will be blank if I try to open it from a link or bookmakrk. The url bar for this page will be exactly what I typed if I manually typed a url. Right-clicking the blank pages does nothing: no context menu. The 'troubleshooting information' page DID load properly though; it's the only page I've been able to display at all so far.

Restarting firefox did not fix the issue. Restarting firefox in safe mode with addons disabled did NOT fix the issue -- so please don't waste time trying to tell me it's the addons. Changing network proxy settings did not fix the issue. There are no connection problems: IE can load pages just fine from the same computer.

I love mah firefox... but now it's dead... please help!

Chosen solution

Update: Solved: Firefox works properly after restarting entire computer.

It's poor form to require computer restarts for minor browser updates... and even poorer to not say so when you do.

(Some of us are running servers in the background that should not be interrupted.)

Read this answer in context 3

Additional System Details

This happened

Every time Firefox opened

This started when...

FIrefox updated from 16.0.1 to 16.0.2

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:14.0) Gecko/20100101 Firefox/14.0.1

More Information

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Troubleshooting Information
This page contains technical information that might be useful when you're
trying to solve a problem. If you are looking for answers to common questions
about Firefox, check out our support website.
Application Basics
Name
Firefox
Version
16.0.2
User Agent
Mozilla/5.0 (Windows NT 6.0; rv:16.0) Gecko/20100101 Firefox/16.0
Profile Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
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Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar0browser.cache.disk.capacity1048576browser.cache.disk.smart_size.first_runfalsebrowser.cache.disk.smart_size_cached_value808960browser.history_expire_days.mirror180browser.history_expire_days_min0browser.places.importBookmarksHTMLfalsebrowser.places.importDefaultsfalsebrowser.places.leftPaneFolderId-1browser.places.migratePostDataAnnotationsfalsebrowser.places.smartBookmarksVersion4browser.places.updateRecentTagsUrifalsebrowser.search.openintabtruebrowser.search.updatefalsebrowser.search.useDBForOrdertruebrowser.sessionstore.max_tabs_undo20browser.startup.homepagehttps://www.google.com/browser.startup.homepage_override.buildID20121024073032browser.startup.homepage_override.mstone16.0.2browser.tabs.agingTargetColor#663366browser.tabs.closeWindowWithLastTabfalsebrowser.tabs.color#99FF99browser.tabs.highlightColor#3366FFbrowser.tabs.tabClipWidth200browser.tabs.tabMinWidth80browser.tabs.warnOnClosefalsedom.disable_window_open_feature.menubartruedom.disable_window_open_feature.scrollbarstruedom.disable_window_open_feature.toolbartruedom.event.contextmenu.enabledfalsedom.ipc.plugins.enabled.npietab2.dlltrueextensions.lastAppVersion16.0.2general.autoScrollfalsekeyword.URLhttp://utils.chatzum.com/?url=network.cookie.prefsMigratedtruenetwork.http.sendRefererHeader0places.database.lastMaintenance1351272320places.history.expiration.transient_current_max_pages80264places.last_vacuum1342505025plugin.disable_full_page_plugin_for_typesapplication/pdfprivacy.cpd.downloadsfalseprivacy.cpd.extensions-tabmixfalseprivacy.cpd.historyfalseprivacy.cpd.sessionsfalseprivacy.donottrackheader.enabledtrueprivacy.item.extensions-privacyplusfalseprivacy.sanitize.migrateFx3Prefstrueprivacy.sanitize.timeSpan3security.dialog_enable_delay200security.warn_viewing_mixedfalse
Graphics
Adapter DescriptionMobile Intel(R) 965 Express Chipset FamilyVendor ID0x8086Device ID0x2a02Adapter RAMUnknownAdapter Driversigdumd32Driver Version7.14.10.1461Driver Date3-25-2008Direct2D EnabledBlocked for your graphics driver version.DirectWrite Enabledfalse (0.0.0.0)ClearType ParametersClearType parameters not foundWebGL RendererBlocked for your graphics driver version. Try updating your graphics driver to version 7.15.10.1666 or newer.GPU Accelerated Windows0. Blocked for your graphics driver version. Try updating your graphics driver to version 7.15.10.1666 or newer.
JavaScript
Incremental GC
1
Accessibility
Activated
0
Prevent Accessibility
0
Library Versions
Expected minimum versionVersion in useNSPR4.9.24.9.2NSS3.13.6.0 Basic ECC3.13.6.0 Basic ECCNSS Util3.13.6.03.13.6.0NSS SSL3.13.6.0 Basic ECC3.13.6.0 Basic ECCNSS S/MIME3.13.6.0 Basic ECC3.13.6.0 Basic ECC

Question owner

Update: Firefox can load any local page just fine. Any internet-stored pages continue to fail.

Chosen Solution

Update: Solved: Firefox works properly after restarting entire computer.

It's poor form to require computer restarts for minor browser updates... and even poorer to not say so when you do.

(Some of us are running servers in the background that should not be interrupted.)

cor-el
  • Top 10 Contributor
  • Moderator
10756 solutions 96800 answers

A major or minor Firefox update should never require a reboot.
If that is the case then you most likely have some security software that was protecting or using files in the Firefox program folder.