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When opened, Firefox screen becomes blue, not a crash, just the whole screen is blue.

Posted

It isn't a "Blue Screen of Death", the website doesn't load and the Firefox screen turns completely (no search bars left) tinted blue color that Windows 7 uses. I am guessing this is related to an addon but not sure. Here is a picture: http://i1176.photobucket.com/albums/x328/Deathtomyfoe/MozillaError.png

It isn't a "Blue Screen of Death", the website doesn't load and the Firefox screen turns completely (no search bars left) tinted blue color that Windows 7 uses. I am guessing this is related to an addon but not sure. Here is a picture: http://i1176.photobucket.com/albums/x328/Deathtomyfoe/MozillaError.png

Modified by Thomas_Hunt

Chosen solution

hello Thomas_Hunt, can you try launching firefox in safe mode by pressing the shift key while it is starting and see if the issue is occurring there too? maybe a theme or hardware acceleration is interfering here...

if safemode is working, you can try disabling hardware acceleration in firefox > options > advanced > general and or disable addons that might cause the problem. it also would be interesting which graphics hardware (adapter description, driver date & driver version) you are using - you can access this information in firefox > help > troubleshooting information towards the bottom of that page... thank you

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

edit: from another user we found out that this might be related to malware, could you see if you have the same addons installed, remove/disable them & run a in-depth scan of your system with security software - see https://support.mozilla.org/en-US/questions/940393#answer-377118

Read this answer in context 3

Additional System Details

This happened

Every time Firefox opened

This started when...

I think when Java updated. Not sure.

Application

  • User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.2)

More Information

philipp
  • Top 25 Contributor
  • Moderator
5264 solutions 23284 answers

Chosen Solution

hello Thomas_Hunt, can you try launching firefox in safe mode by pressing the shift key while it is starting and see if the issue is occurring there too? maybe a theme or hardware acceleration is interfering here...

if safemode is working, you can try disabling hardware acceleration in firefox > options > advanced > general and or disable addons that might cause the problem. it also would be interesting which graphics hardware (adapter description, driver date & driver version) you are using - you can access this information in firefox > help > troubleshooting information towards the bottom of that page... thank you

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

edit: from another user we found out that this might be related to malware, could you see if you have the same addons installed, remove/disable them & run a in-depth scan of your system with security software - see https://support.mozilla.org/en-US/questions/940393#answer-377118

hello Thomas_Hunt, can you try launching firefox in safe mode by pressing the shift key while it is starting and see if the issue is occurring there too? maybe a theme or hardware acceleration is interfering here... if safemode is working, you can try disabling hardware acceleration in firefox > options > advanced > general and or disable addons that might cause the problem. it also would be interesting which graphics hardware (adapter description, driver date & driver version) you are using - you can access this information in firefox > help > troubleshooting information towards the bottom of that page... thank you [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] '''edit: from another user we found out that this might be related to malware, could you see if you have the same addons installed, remove/disable them & run a in-depth scan of your system with security software - see''' https://support.mozilla.org/en-US/questions/940393#answer-377118

Modified by philipp

Question owner

Thanks for the help Madperson, judging from the case you linked, the common problem was the Codec 1.0. I had it as well. After removing it, Firefox was back to normal. Thanks! Thomas Hunt

Thanks for the help Madperson, judging from the case you linked, the common problem was the Codec 1.0. I had it as well. After removing it, Firefox was back to normal. Thanks! Thomas Hunt
philipp
  • Top 25 Contributor
  • Moderator
5264 solutions 23284 answers

thanks for reporting your findings!

thanks for reporting your findings!