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When opened, Firefox screen becomes blue, not a crash, just the whole screen is blue.

  • 3 replies
  • 3 have this problem
  • 23 views
  • Last reply by philipp

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It isn't a "Blue Screen of Death", the website doesn't load and the Firefox screen turns completely (no search bars left) tinted blue color that Windows 7 uses. I am guessing this is related to an addon but not sure. Here is a picture: http://i1176.photobucket.com/albums/x328/Deathtomyfoe/MozillaError.png

It isn't a "Blue Screen of Death", the website doesn't load and the Firefox screen turns completely (no search bars left) tinted blue color that Windows 7 uses. I am guessing this is related to an addon but not sure. Here is a picture: http://i1176.photobucket.com/albums/x328/Deathtomyfoe/MozillaError.png

Modified by Thomas_Hunt

Chosen solution

hello Thomas_Hunt, can you try launching firefox in safe mode by pressing the shift key while it is starting and see if the issue is occurring there too? maybe a theme or hardware acceleration is interfering here...

if safemode is working, you can try disabling hardware acceleration in firefox > options > advanced > general and or disable addons that might cause the problem. it also would be interesting which graphics hardware (adapter description, driver date & driver version) you are using - you can access this information in firefox > help > troubleshooting information towards the bottom of that page... thank you

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

edit: from another user we found out that this might be related to malware, could you see if you have the same addons installed, remove/disable them & run a in-depth scan of your system with security software - see https://support.mozilla.org/en-US/questions/940393#answer-377118

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Chosen Solution

hello Thomas_Hunt, can you try launching firefox in safe mode by pressing the shift key while it is starting and see if the issue is occurring there too? maybe a theme or hardware acceleration is interfering here...

if safemode is working, you can try disabling hardware acceleration in firefox > options > advanced > general and or disable addons that might cause the problem. it also would be interesting which graphics hardware (adapter description, driver date & driver version) you are using - you can access this information in firefox > help > troubleshooting information towards the bottom of that page... thank you

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

edit: from another user we found out that this might be related to malware, could you see if you have the same addons installed, remove/disable them & run a in-depth scan of your system with security software - see https://support.mozilla.org/en-US/questions/940393#answer-377118

Modified by philipp

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Thanks for the help Madperson, judging from the case you linked, the common problem was the Codec 1.0. I had it as well. After removing it, Firefox was back to normal. Thanks! Thomas Hunt

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thanks for reporting your findings!