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mozilla maintenance service 16.0.1 is causing computer to start in a temporary profile


each time the Mozilla maintenance service is installed on my computer a temporary profile is created on the next start up, this doesn’t let me do anything and anything i do get done gets deleted as soon as the computer is shut down. This has happened many times and is resolve by as system restore from a backup. I have done chkdsk tests on my computer and all of that and the only thing that is any different between each time my computer has this problem is the Mozilla maintenance service 16.0.1. Please help me. I have disabled the automatic update for now but would really like the latest versions of everything so everything runs smoother.

Additional System Details

This happened

A few times a week

This started when...

when mozilla maintenance service 16.0.1 was installed

Installed Plug-ins

  • Shockwave Flash 11.4 r402
  • Facebook Desktop Plugin
  • Google Update
  • Next Generation Java Plug-in 10.7.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • iTunes Detector Plug-in
  • Motive Plugin for Mozilla Browsers
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • GEPlugin
  • 4.1.10329.0
  • VLC media player Web Plugin 2.0.0
  • Detector for the Onlive Game Client
  • DivX Plus Web Player version
  • DivX VOD Helper Plug-in
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • np-mswmp


  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0.1

More Information

this problem doesn't show up on any trouble shoot.

DPMR 20 solutions 258 answers

Helpful Reply

What do you mean each time, once it is installed that's it, it just updates. I am not sure what a temporary profile is.

Your running 15.0.1 with a maintenance service 16.0.1, I would say your have corrupted the profile folder big time.

Go to Firefox menu "Help/Troubleshooting Information" and click reset to default state.

When it resets go to menu "Help/About Firefox" and tell it to check for updates. Firefox should update to 16.0.2 and that should solve it. SEE https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems