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Trouble connecting to newegg.com, clearing cachs and cookies doesn't work. This happened after updating to Firefox 16.

Posted

Timestamp: 10/18/2012 6:48:24 PM Error: SyntaxError: XML tag name mismatch (expected frame) Source File: http://images10.newegg.com/WebResource/Scripts/USA/TP_Cretio/criteo_ld.js Line: 3, Column: 2 Source Code: </frameset>

Timestamp: 10/18/2012 7:20:00 PM Error: The stylesheet http://images10.newegg.com/WebResource/Themes/2005/CSS/USA/newegg.v1.w.7210.0.css was not loaded because its MIME type, "text/html", is not "text/css". Source File: http://www.newegg.com/ Line: 0


Timestamp: 10/18/2012 7:20:00 PM Error: The stylesheet http://images10.newegg.com/WebResource/Themes/2005/CSS/USA/home2011.v1.w.7298.0.css was not loaded because its MIME type, "text/html", is not "text/css". Source File: http://www.newegg.com/ Line: 0

Timestamp: 10/18/2012 7:20:03 PM Error: TypeError: Web.Caching is undefined Source File: http://www.newegg.com/ Line: 32


Timestamp: 10/18/2012 7:20:03 PM Error: SyntaxError: XML tag name mismatch (expected frame) Source File: http://images10.newegg.com/WebResource/Scripts/USA/Common/WebApplication.v1.w.6952.1.js Line: 3, Column: 2 Source Code: </frameset>


Timestamp: 10/18/2012 7:20:03 PM Error: SyntaxError: XML tag name mismatch (expected frame) Source File: http://images10.newegg.com/WebResource/Scripts/USA/Common/PageDisplayLib.v1.w.6936.0.js Line: 3, Column: 2 Source Code: </frameset>

Timestamp: 10/18/2012 7:20:03 PM Error: SyntaxError: XML tag name mismatch (expected frame) Source File: http://images10.newegg.com/WebResource/Scripts/USA/WWW/ShellShocker.v1.w.6936.0.js Line: 3, Column: 2 Source Code: </frameset>


Timestamp: 10/18/2012 7:20:03 PM Error: SyntaxError: XML tag name mismatch (expected frame) Source File: http://images10.newegg.com/WebResource/Scripts/USA/Common/jquery-1.4.3.min.js Line: 3, Column: 2 Source Code: </frameset>

Timestamp: 10/18/2012 7:20:03 PM Error: SyntaxError: XML tag name mismatch (expected frame) Source File: http://images10.newegg.com/WebResource/Scripts/USA/Common/swfobject.v1.5.js Line: 3, Column: 2 Source Code: </frameset>


Timestamp: 10/18/2012 7:30:20 PM Error: TypeError: Web.Caching is undefined Source File: http://www.newegg.com/ Line: 32


Timestamp: 10/18/2012 9:07:54 PM Error: this.docShell is null Source File: chrome://global/content/bindings/browser.xml Line: 323


Newegg.com is the only website I'm having problems with. Scans show no signs of malware. The other newegg websites work fine oddly enough. So does every other website I use. When trying to connect, the website's address shows but the page is totally blank or certain pictures are missing. Refreshing doesn't help

Modified by imbroken

Additional System Details

Sites Affected

http://www.newegg.com

Installed Plug-ins

  • Shockwave Flash 11.4 r402
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.2"
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Npdsplay dll

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:16.0) Gecko/20100101 Firefox/16.0

More Information

Application Basics
Name
Firefox
Version
16.0.1
User Agent
Mozilla/5.0 (Windows NT 5.1; rv:16.0) Gecko/20100101 Firefox/16.0
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.1.2
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
avast! WebRep
7.0.1466
true
wrc@avast.com
NoScript
2.5.8
true
{73a6fe31-595d-460b-a920-fcc0f8843232}
Microsoft .NET Framework Assistant
1.2.1
false
{20a82645-c095-46ed-80e3-08825760534b}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.display.background_color
#C0C0C0
browser.display.use_system_colors
true
browser.history_expire_days.mirror
180
browser.places.importBookmarksHTML
false
browser.places.importDefaults
false
browser.places.leftPaneFolderId
-1
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
4
browser.places.updateRecentTagsUri
false
browser.search.useDBForOrder
true
browser.startup.homepage
http://www.guildwars.com/
browser.startup.homepage_override.buildID
20121010144125
browser.startup.homepage_override.mstone
16.0.1
extensions.lastAppVersion
16.0.1
general.useragent.extra.microsoftdotnet
( .NET CLR 3.5.30729)
gfx.blacklist.suggested-driver-version
257.21
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1350436247
places.history.expiration.transient_current_max_pages
53666
places.history.expiration.transient_optimal_database_size
85864448
places.last_vacuum
1294626481
privacy.cpd.downloads
false
privacy.cpd.history
false
privacy.cpd.sessions
false
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false
Graphics
Adapter Description
NVIDIA GeForce 8800 GT
Vendor ID
0x10de
Device ID
0x0611
Adapter RAM
Unknown
Adapter Drivers
nv4_disp
Driver Version
6.14.11.6902
Driver Date
10-25-2007
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.
GPU Accelerated Windows
0. Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.
JavaScript
Incremental GC
1
Accessibility
Activated
0
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.2
4.9.2
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

jscher2000
  • Top 10 Contributor
2375 solutions 21034 answers

Helpful Reply

Is the problem that the page does not lay out well, or that Firefox is unable to access the site, or what exactly are the symptoms?

Question owner

Both. Some times it connects to the website and displays a blank all white page. Other times it connects with images of products missing.

jscher2000
  • Top 10 Contributor
2375 solutions 21034 answers

Helpful Reply

I assume you've checked the NoScript menu in case Newegg has added some new hosts that need to be unblocked. Could you try with your other extensions temporarily disabled? You could do that manually or...

A standard diagnostic to bypass interference by extensions (and some custom settings) is to try Firefox's Safe Mode.

First, I recommend backing up your Firefox settings in case something goes wrong. See Back up and restore information in Firefox profiles. (You can copy your entire Firefox profile folder somewhere outside of the Mozilla folder.)

Next, restart Firefox in Firefox's Safe Mode (Troubleshoot Firefox issues using Safe Mode) using

Help > Restart with Add-ons Disabled

In the dialog, click "Start in Safe Mode."

If the site works correctly, this points to one of your extensions or custom settings as the problem.

Any change?

cor-el
  • Top 10 Contributor
  • Moderator
10776 solutions 96959 answers

If you use extensions (Tools > Add-ons > Extensions) like Adblock Plus or NoScript or Flash Block that can block content then make sure that such extensions aren't blocking content.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.