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Firefox upgrades will not install on my Mac with OSX 10.8.2, I am stuck on Firefox 13

Posted

I have a mid 2012 MBP with Retina display. When I try to install Firefox upgrades i Get the message that teh update will not be installed, are you running more than 1 copy of Firefox. This occurs no matter what I try even from a restart. Activity monitor only shows one copy of Firefox running

I reset Firefox to the default and that did not help, I started in safe mode and that did not help.

I have a mid 2012 MBP with Retina display. When I try to install Firefox upgrades i Get the message that teh update will not be installed, are you running more than 1 copy of Firefox. This occurs no matter what I try even from a restart. Activity monitor only shows one copy of Firefox running I reset Firefox to the default and that did not help, I started in safe mode and that did not help.

Additional System Details

This happened

Every time Firefox opened

This started when...

Mountain Liom

Installed Plug-ins

  • Shockwave Flash 11.4 r402
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • LogMeIn remote control components
  • iPhoto6
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • Netscape plug-in that plays Rhapsody content

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:13.0) Gecko/20100101 Firefox/13.0.1

More Information

Application Basics
Name
Firefox
Version
13.0.1
User Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:13.0) Gecko/20100101 Firefox/13.0.1
Profile Folder
Show in Finder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.places.smartBookmarksVersion
3
browser.startup.homepage
http://www.yahoo.com/
browser.startup.homepage_override.buildID
20120614114901
browser.startup.homepage_override.mstone
13.0.1
extensions.lastAppVersion
13.0.1
network.cookie.prefsMigrated
true
places.history.expiration.transient_current_max_pages
104858
privacy.sanitize.migrateFx3Prefs
true
Graphics
Vendor ID
0x10de
Device ID
0x fd5
WebGL Renderer
NVIDIA Corporation -- NVIDIA GeForce GT 650M OpenGL Engine -- 2.1 NVIDIA-8.0.61
GPU Accelerated Windows
1/1 OpenGL
AzureBackend
quartz
JavaScript
Incremental GC
1
Library Versions
Expected minimum version
Version in use
NSPR
4.9
4.9
NSS
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC
NSS Util
3.13.4.0
3.13.4.0
NSS SSL
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC
NSS S/MIME
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC

ideato 893 solutions 6250 answers

Hi mike_bauer

If there is an issue with update or permissions the better, quickest and safest way is to download and install firefox:

1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html

2. Trash the current Firefox application to do a clean install.

3. Install the version that you have downloaded.

Do not select to remove your personal data, your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks or other personal data.

see also: Installing Firefox on Mac


thank you

Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.

Hi mike_bauer If there is an issue with update or permissions the better, quickest and safest way is to '''download and install''' firefox: 1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html 2. '''''Trash''''' the current Firefox application to do a clean install. 3. Install the version that you have downloaded. Do not select to remove your personal data, your profile data is stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder], so you won't lose your bookmarks or other personal data. see also: [https://support.mozilla.org/en-US/kb/install-firefox-mac?redirectlocale=en-US&redirectslug=Installing+Firefox+on+Mac Installing Firefox on Mac] thank you Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.