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Firefox 15 reporting EVERY site as not trusted

Posted

This Connection is Untrusted

         You have asked Firefox to connect

securely to www.mozilla.org, but we can't confirm that your connection is secure.

         Normally, when you try to connect securely,

sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified.

This happens for every site I go to http https edu/com/net/org. I add exceptions and I can get around on a site for a few hour, then I have to re-add exceptions even for mozilla.org

Chosen solution

please try to go to firefox > help > troubleshooting information > profile folder - show folder & delete or rename the file cert8.db in the window that is opening. afterwards restart the browser (this will regenerate the file in question again).

is the problem still persisting after this step? if so please try going to https://support.mozilla.org once again, select "i understand the risks" on the error page & "add exception...". when you click the "view..." button on the opening dialog, which information is provided at the "Issued by" section of this certificate? thanks

Read this answer in context 3

Additional System Details

Sites Affected

http://www.mozilla.org + every site in the world

Installed Plug-ins

  • Next Generation Java Plug-in 10.7.2 for Mozilla browsers
  • Shockwave Flash 11.4 r402
  • 4.1.10329.0
  • Microsoft Lync 2010 Meeting Join Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.1
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.9.620
  • Citrix offline plug-in Mozilla Plug-in (Win32)
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0.1

More Information

Application Basics
Name
Firefox
Version
15.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0.1
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
IDS_SS_NAME
IDS_SS_VERSION
false
{D19CA586-DD6C-4a0a-96F8-14644F340D60}
McAfee DLP Endpoint Extension
9.2.0
false
ffdlp@mcafee.com
McAfee SiteAdvisor Enterprise
3.0.0.638
false
{B7082FAA-CB62-4872-9106-E42DD88EDE45}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
952320
browser.places.smartBookmarksVersion
4
browser.startup.homepage
http:\\www.google.com
browser.startup.homepage_override.buildID
20120905151427
browser.startup.homepage_override.mstone
15.0.1
extensions.lastAppVersion
15.0.1
gfx.direct3d.prefer_10_1
true
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1349270738
places.history.expiration.transient_current_max_pages
104858
privacy.cpd.offlineApps
true
privacy.cpd.siteSettings
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false
Graphics
Adapter Description
Intel(R) HD Graphics 3000
Vendor ID
0x8086
Device ID
0x0126
Adapter RAM
Unknown
Adapter Drivers
igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
Driver Version
8.15.10.2761
Driver Date
5-21-2012
Adapter Description (GPU #2)
NVIDIA NVS 4200M
Vendor ID (GPU #2)
0x10de
Device ID (GPU #2)
0x1056
Adapter RAM (GPU #2)
512
Adapter Drivers (GPU #2)
nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Driver Version (GPU #2)
8.17.12.6883
Driver Date (GPU #2)
6-5-2011
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17789)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (Intel(R) HD Graphics 3000) -- OpenGL ES 2.0 (ANGLE 1.0.0.1041)
GPU Accelerated Windows
1/1 Direct3D 10
AzureBackend
direct2d
JavaScript
Incremental GC
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.1
4.9.1
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

philipp
  • Top 10 Contributor
  • Moderator
2042 solutions 8887 answers

hello koncrete, what kind of error code is shown in the technical details section of the error page?

Question owner

I just grabbed the first one I can find

accounts.google.com uses an invalid security certificate.

The certificate is not trusted because no issuer chain was provided.

(Error code: sec_error_unknown_issuer)

Question owner

Here is the one I just got from refreshing this page

support.mozilla.org uses an invalid security certificate.

The certificate is not trusted because no issuer chain was provided.

(Error code: sec_error_unknown_issuer)

philipp
  • Top 10 Contributor
  • Moderator
2042 solutions 8887 answers

ok & what kind of security software are you currently using? (in the past i've seen some simliar issues when scanning of ssl encrypted network traffic was enabled in such programs)

Question owner

Enterprise McAfee 8.8 build 5400.1158 DAT 6861.0000

I am not 100% what proxy/firewall combo is being used but I do know that other people with the same config as me can use FF just fine on this network.

I have tried the reset FF option and still get this.

philipp
  • Top 10 Contributor
  • Moderator
2042 solutions 8887 answers

Chosen Solution

please try to go to firefox > help > troubleshooting information > profile folder - show folder & delete or rename the file cert8.db in the window that is opening. afterwards restart the browser (this will regenerate the file in question again).

is the problem still persisting after this step? if so please try going to https://support.mozilla.org once again, select "i understand the risks" on the error page & "add exception...". when you click the "view..." button on the opening dialog, which information is provided at the "Issued by" section of this certificate? thanks

Question owner

Done, I'll report back if this is indeed the fix, if so your freaking awesome

cor-el
  • Top 10 Contributor
  • Moderator
10742 solutions 96657 answers

Helpful Reply

Some security software intercept secure connections and send their own certificate.

Some examples are ESET and Bitdefender.

  • ESET setup -> advanced setup -> extend web and email tree -> SSL
  • SSL protocol: Do not scan SSL protocol
  • BitDefender -> Privacy settings -> disable Scan SSL

You can retrieve the certificate and check details like who issued certificates and expiration dates of certificates.

  • Click the link at the bottom of the error page: "I Understand the Risks"

Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate".

  • Click the "View..." button and inspect the certificate and check who is the issuer.

You can see more Details like intermediate certificates that are used in the Details pane.

Question owner

Madperson you did indeed fix it... Thank you very much, you have made a lot of my job easier on me!!!

Scottie33 0 solutions 1 answers

Helpful Reply

@cor-el: Thank you soooo much! You save my all day! After disable scan SSL in - my case - BitDefender settings Firefox start working properly with https addresses. :-)

cor-el
  • Top 10 Contributor
  • Moderator
10742 solutions 96657 answers

You're welcome