a few days ago(after a system restore) the firefox 15.0.1 crashes every time i opened(in a few secondes or in 1-2 minutes)
a few days (after a system restore )the firefox 15.0.1 chrashing and freezing every time i open it.in a safe mode i dont have any problem ,but i cant find if blame any addon or anything else.im unistalling and reinstall the update or older version(14 ,15.0)but the problem remain.what can i do?i have win 7 ultimate
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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
- Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
- In that text field, enter %APPDATA% and press Enter. An explorer window should open.
- From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
- Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
- Open the most recent 5 files with a text editor and copy the IDs.
- Paste each ID into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
If the problems arose after a restore from a Windows restore point you may need to resort to reinstalling Firefox, as sometimes Windows restores have been known to break Firefox.
Security software including Firewalls is another problem that can slow Firefox or cause it not to work. You need to ensure the security software recognises the current version of Firefox (Again I wonder if a Windows restore may have affected this also.)
- How to let Firefox use the internet on your Windows computer
- also see Firefox hangs or is not responding - How to fix
If you are getting crashes are you able to provide the Crash IDs for a couple of recent crashes.
- see Troubleshoot Firefox crashes (closing or quitting unexpectedly)
they can be found by navigating to about:crashes
Also see
- Firefox does not work - Common fixes to get you back up and running
- How to let Firefox use the internet on your Windows computer
Apparently you say there is no problem in Safe Mode, if so try Firefox with Hardware Acceleration off, if that helps then instead of leaving it off look at your graphics drivers.
- see Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems_turn-off-hardware-acceleration
- maybe your graphics driver rolled back on the restore, and needs reinstalling see Upgrade your graphics drivers to use hardware acceleration and WebGL