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Since downloading Firefox 15.0.1 I cannot access www.google.com or use the Google searchbar built into the browser (the site is not blocked).

Posted

I am on a Mac and since downloading the newest version of Firefox, I have been unable to access www.google.com or use the Google searchbar built into the browser. The site is not blocked and I am not running any third party programs that would inhibit my ability to access the site. I can access Google.com using Safari, and other search engines work in the Firefox searchbar (Bing and Yahoo). If this problem isn't fixed I'm just going to switch back to Safari -not being able to use Google or Gmail is just too big a deal. Clearing my cache didn't help.

Chosen solution

Hmmm, could be one of your add-ons.

A standard diagnostic to bypass interference by extensions (and some custom settings) is to try Firefox's Safe Mode.

First, I recommend backing up your Firefox settings in case something goes wrong. See Back up and restore information in Firefox profiles. (You can copy your entire Firefox profile folder somewhere outside of the Mozilla folder.)

Next, restart Firefox in Firefox's Safe Mode (Troubleshoot Firefox issues using Safe Mode) using

Help > Restart with Add-ons Disabled

In the dialog, click "Start in Safe Mode."

If the site works correctly, this points to one of your extensions or custom settings as the problem.

To further disable add-ons, you can try here:

orange Firefox button or classic Tools menu > Add-ons > Plugins category

Any change?

Read this answer in context 3

Additional System Details

Sites Affected

http://www.Google.com

Installed Plug-ins

  • Shockwave Flash 10.3 r183
  • DivX Plus Web Player version 2.2.0.55
  • DivX VOD Helper Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Office Live Update v1.0
  • RealPlayer Plugin
  • Plugin for viewing Sibelius(tm) music scores http://www.sibelius.com
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • iPhoto6

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.5; rv:15.0) Gecko/20100101 Firefox/15.0.1

More Information

Application Basics
Name
Firefox
Version
15.0.1
User Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10.5; rv:15.0) Gecko/20100101 Firefox/15.0.1
Profile Folder
Show in Finder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.1.2
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Add to Search Bar
2.0
true
add-to-searchbox@maltekraus.de
DivX Plus Web Player HTML5 <video>
2.1.2.145
true
{23fcfd51-4958-4f00-80a3-ae97e717ed8b}
Greasemonkey
1.1
true
{e4a8a97b-f2ed-450b-b12d-ee082ba24781}
Stop Autoplay
1.2.1
true
{2e61e246-e640-4c56-b1ed-f146dbed48cd}
OkCupid Toolbar
1.2.2
false
okim@okcupid.com
Screengrab
0.96.3
false
{02450954-cdd9-410f-b1da-db804e18c671}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.history_expire_days.mirror
180
browser.places.importBookmarksHTML
false
browser.places.importDefaults
false
browser.places.leftPaneFolderId
-1
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
4
browser.places.updateRecentTagsUri
false
browser.search.useDBForOrder
true
browser.startup.homepage
https://www.google.com/accounts/ServiceLogin?service=mail&passive=true&rm=false&continue=http%3A%2F%2Fmail.google.com%2F…
browser.startup.homepage_override.buildID
20120905151427
browser.startup.homepage_override.mstone
15.0.1
browser.tabs.warnOnClose
false
extensions.lastAppVersion
15.0.1
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1348191249
places.history.expiration.transient_current_max_pages
100664
places.history.expiration.transient_optimal_database_size
161061272
places.last_vacuum
1301168627
print.macosx.pagesetup-2
PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUvL0RURCBQTElTVCAxLjAvL0VO…
print.print_bgcolor
false
print.print_bgimages
false
print.print_command
print.print_downloadfonts
false
print.print_evenpages
true
print.print_in_color
true
print.print_margin_bottom
0.5
print.print_margin_left
0.5
print.print_margin_right
0.5
print.print_margin_top
0.5
print.print_oddpages
true
print.print_orientation
0
print.print_page_delay
50
print.print_pagedelay
500
print.print_paper_data
0
print.print_paper_height
11.00
print.print_paper_size_type
1
print.print_paper_size_unit
0
print.print_paper_width
8.50
print.print_printer
print.print_reversed
false
print.print_scaling
1.00
print.print_shrink_to_fit
true
print.print_to_file
false
print.print_unwriteable_margin_bottom
56
print.print_unwriteable_margin_left
25
print.print_unwriteable_margin_right
25
print.print_unwriteable_margin_top
25
privacy.cpd.downloads
false
privacy.cpd.history
false
privacy.sanitize.migrateFx3Prefs
true
security.disable_button.openCertManager
false
security.warn_viewing_mixed
false
Graphics
Vendor ID
0x10de
Device ID
0x 647
WebGL Renderer
Blocked for your operating system version.
GPU Accelerated Windows
0
AzureBackend
quartz
JavaScript
Incremental GC
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.1
4.9.1
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

jscher2000
  • Top 10 Contributor
2365 solutions 20922 answers

Chosen Solution

Hmmm, could be one of your add-ons.

A standard diagnostic to bypass interference by extensions (and some custom settings) is to try Firefox's Safe Mode.

First, I recommend backing up your Firefox settings in case something goes wrong. See Back up and restore information in Firefox profiles. (You can copy your entire Firefox profile folder somewhere outside of the Mozilla folder.)

Next, restart Firefox in Firefox's Safe Mode (Troubleshoot Firefox issues using Safe Mode) using

Help > Restart with Add-ons Disabled

In the dialog, click "Start in Safe Mode."

If the site works correctly, this points to one of your extensions or custom settings as the problem.

To further disable add-ons, you can try here:

orange Firefox button or classic Tools menu > Add-ons > Plugins category

Any change?

jscher2000
  • Top 10 Contributor
2365 solutions 20922 answers

You might also want to clear your google.com cookies. You can do that here:

Firefox > Preferences > Privacy

If you don't have "use custom settings for history" selected, select that.

Use the "Show Cookies" button to find and remove your google.com cookies.

Question owner

So I disabled add-ons and restarted in safe mode. That fixed the problem, so I reinstalled Firefox and added my add-ons back. Now, I have my add-ons and I can use www.Google.com again. In other words, the problem is completely fixed without having to make any concessions. I just don't understand why I had to go through that in the first place, but whatever...

jscher2000
  • Top 10 Contributor
2365 solutions 20922 answers

I didn't mean to make you go through all of that, but all's well that ends well?