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I cannot install Silverlight with my firefox browser. I get an error message stating my system will not support 64 bit silverlight.

Posted

I have a 64 bit system running Vista home premium 6.0.6002 and Firefox 5.0.1. Can I load SIlverlight to stream netflix?

Chosen solution

hello zuzann, first of all please urgently update firefox and all your existing plugins - there were dozens of highly critical security vulnerabilities fixed since firefox version 5!

Update Firefox to the latest version

https://www.mozilla.org/plugincheck/

& regarding silverlight: you'd have to install the 32-bit version, since firefox is also a 32-bit application at the moment and won't work with plugins that are 64bit.

Read this answer in context 2

Additional System Details

Installed Plug-ins

  • HP Active Check Plugin
  • HP Product Detection Plugin
  • Office Plugin for Netscape Navigator
  • np-mswmp
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 10.2 r159
  • iTunes Detector Plug-in
  • Bing Bar
  • NPWLPG
  • Adobe PDF Plug-In For Firefox and Netscape

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; WOW64; rv:5.0.1) Gecko/20100101 Firefox/5.0.1

More Information

philipp
  • Top 10 Contributor
  • Moderator
2042 solutions 8887 answers

Chosen Solution

hello zuzann, first of all please urgently update firefox and all your existing plugins - there were dozens of highly critical security vulnerabilities fixed since firefox version 5!

Update Firefox to the latest version

https://www.mozilla.org/plugincheck/

& regarding silverlight: you'd have to install the 32-bit version, since firefox is also a 32-bit application at the moment and won't work with plugins that are 64bit.

timbo7241 0 solutions 2 answers

I had the same problem but found the fix!

https://support.mozilla.org/en-US/questions/935535#answer-383515

They said to 'reset' firefox. I followed the instructions and now I can watch Netflix with no problem.