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Firefox crashes when closing.

Posted

From latest crash report

  • Crash Reason: EXCEPTION_ACCESS_VIOLATION_EXEC

Started after latest two updates (15.0.1).

Chosen solution

That is a problem with the Flash plugin.

You can check for problems caused by recent Flash updates and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer
  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin
  • downgrade to Flash 11.2 or 10.3
Read this answer in context 1

Additional System Details

Crash ID

bp-e752a8bb-a52c-4608-aedc-203ca2120911

Installed Plug-ins

  • Next Generation Java Plug-in 1.6.0_34 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.3 r300
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • 5.1.10411.0
  • iTunes Detector Plug-in
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:15.0) Gecko/20100101 Firefox/15.0.1

More Information

cor-el
  • Top 10 Contributor
  • Moderator
10762 solutions 96861 answers

Chosen Solution

That is a problem with the Flash plugin.

You can check for problems caused by recent Flash updates and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer
  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin
  • downgrade to Flash 11.2 or 10.3

Question owner

I am sorry for the late answering.

Thanks for helping me, cor-el. I have downgraded Flash and it seems everything is ok now. : ))