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When scaling in page setup, 1st page prints correctly, but subsequent pages do not scale correctly/too large for the paper, parts of the text missing

Posted

When trying to print in Firefox, and when scaling the page size in page setup, the first page prints correctly, but subsequent pages do not scale correctly and are too large for the paper, with parts of the text are being cut off at the top and right. This is not fixed by checking or un-checking the "ignore scaling/shrink to fit page width" in the print window, or by changing the scaling%.

I am running Firefox 15.0.1, on Mac OS 10.5.8.

The same problem happens in the print preview and if I save the print as a .pdf

I have tried all the fixes in the how to's and others in various forums with no improvement.

This happens every time I try to print a document scaled up or down only in Firefox.

Modified by JZMC

Chosen solution

I note the bug has been fixed, and is expected in Firefox 21 so at present that will mean using nightly http://nightly.mozilla.org/

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Shockwave Flash 10.3 r183
  • 5.1.10411.0
  • Version 1.9.2.1599
  • Google Talk Plugin Video Accelerator version:0.1.43.4
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • DivX Web Player version 2.0.0.263
  • npmnqmp 071303000006
  • Netscape plug-in that plays Rhapsody content
  • iPhoto6

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.5; rv:15.0) Gecko/20100101 Firefox/15.0.1

More Information

This is not fixed by checking or unchecking the "ignore scaling/shrink to fit page width" in the print window, or by changing the scaling%.
I have deleted my profile, uninstalled and reinstalled Firefox as well as trying all the suggestions on the link that follows.
I do not want to go back to Firefox 3.0, as that is a silly and unrealistic solution. I would actually like for the software to work as it has in the past and as it is supposed to.
I have followed all the troubleshooting steps in
http://support.mozilla.org/en-US/kb/Firefox%20prints%20incorrectly
and none of these steps has fixed the problem.

David Tenser
  • Administrator
  • Moderator
32 solutions 294 answers

Is this happening on all programs when you try to print, or is it just when you try to print something from Firefox?

Livvy 0 solutions 2 answers

I am having a similar problem in Windows 7 Firefox 15.0.1

In no other browsers it does this but in Firefox I go to print a page and the h1 prints on the first page. Then on the second page is the rest of the content. Then it only prints 1 page of content even if the page is like 16 pages long. I removed all CSS from the page. Tried the following CSS fixes I found in my google search and applied them to all the elements on the page. Yet this issue keeps happening.

 overflow: visible !important;
 float: none !important;
 position: relative;
 page-break-inside: auto;

Modified by Livvy

Question owner

This is what it looks like:

Modified by JZMC

Question owner

This only happens in Firefox.

David Tenser
  • Administrator
  • Moderator
32 solutions 294 answers

This sounds like a bug to me. Can you reproduce this with a clean Firefox profile? If so, it would be great if you could file a bug report in bugzilla.mozilla.org to make sure this gets developer attention.

Thanks!

Question owner

First I deleted the profile and still the problem persisted. I then did a clean uninstall/install and still had the problem.

Thank you for the bug report suggestion and the link. ;-)

dschreiberca 0 solutions 1 answers

Same problem running MAC OS 10.7.5 and Firefox 17.0. First page is OK all the other pages default to the Font selected under "Content" in "Preferences" and the pages don't scale properly. Prints OK in Safari--Only in Firefox is there a problem I selected Print --then PDF-- and then "Open PDF in Preview" and that's where I also see the problem

No solution in sight it seems

dwclynes 0 solutions 1 answers

I believe I am experiencing the same problem. I am running 17.0.1 on a mac that is running OS 10.7.5

Please give guidance on how to fix this.

Downloading a page like: http://www.poetryfoundation.org/poetrymagazine/article/244760

This generates a pdf that is bigger than one page.

I save this pdf to my desk top and if I then open it with either Preview or Adobe Acrobat it comes back shifted - just like the example above.

Please give guidance on how to fix this.

EventsMom 0 solutions 1 answers

I am having the same issue. Is there a solution?

David Tenser
  • Administrator
  • Moderator
32 solutions 294 answers

We are currently investigating this. More soon.

David Tenser
  • Administrator
  • Moderator
32 solutions 294 answers

Update: this is apparently a known bug. We are working on tracking the regression window down. You can track the status of it here: https://bugzilla.mozilla.org/show_bug.cgi?id=684622.

There's a potential workarond for some uses cases explained here: https://bugzilla.mozilla.org/show_bug.cgi?id=684622#c23

(Please only post in the bug report if your post adds to the investigation. We are nominating this for a fix in Firefox 20.)

Thanks for your patience!

- David

Question owner

Thank you, David. I appreciate your help.  :-)

John99
  • Top 25 Contributor
  • Moderator
622 solutions 7999 answers

Chosen Solution

I note the bug has been fixed, and is expected in Firefox 21 so at present that will mean using nightly http://nightly.mozilla.org/

Question owner

Thank you, John99.

Bill225 0 solutions 3 answers

Helpful Reply

The 2nd page print scaling error has been an issue with Firefox on the Mac since 2011. People at Mozilla have not considered this a major problem. Try printing anything at less than 100% and you'll quickly see how every page after the first page being scaled wrong gets old real fast. The lack of a solution to this issue forced me long ago into using Safari as my primary browser. Good luck waiting until version 21 for a solution. Current release is 18.0.2.

John99
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622 solutions 7999 answers

Good luck waiting until version 21 for a solution. Current release is 18.0.2.

But fx21 is already available NOW on nightly and no doubt this week will move to the aurora channel at a similar time to the release of fx19.

Bill225 0 solutions 3 answers

The latest nightly build may well have the page scaling fix but nightly builds are pre-alpha and inherently unstable. Since they share bookmarks and other Firefox settings with the release version on your computer you risk losing important files if there's a bug in the nightly release. I wouldn't recommend using anything other than a released version of Firefox on your everyday computer for this reason.

John99
  • Top 25 Contributor
  • Moderator
622 solutions 7999 answers

Just temporarily unlocking this old thread to add a comment.

Since they share bookmarks and other Firefox settings with the release version on your computer you risk losing important files if there's a bug in the nightly release.

Good practice may mitigate any risks.