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Firefox 15. I have installed and it will now not open.

Posted

Since I have updated it crashes when I try and open (so cannot run in safe mode)

I have un installed and reinstalled and same problem.

Cheers

Paul

Since I have updated it crashes when I try and open (so cannot run in safe mode) I have un installed and reinstalled and same problem. Cheers Paul

Additional System Details

Installed Plug-ins

Not sure as cannot run to check

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0) AppleWebKit/537.1 (KHTML, like Gecko) Chrome/21.0.1180.89 Safari/537.1

More Information

ideato 893 solutions 6250 answers

Hi psbarber,

Can you enter the safe mode by holding down the shift key while starting Firefox ?

Troubleshoot Firefox issues using Safe Mode


thank you

Hi psbarber, Can you enter the safe mode by holding down the shift key while starting Firefox ? [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Troubleshoot Firefox issues using Safe Mode] thank you

Question owner

No, that still will not work, I get the Windows message 'firefox has stopped working checking for a solution'

Cheers

No, that still will not work, I get the Windows message 'firefox has stopped working checking for a solution' Cheers
ideato 893 solutions 6250 answers

Back up your Firefox profile and then try to Create a new profile .

thanks again

[https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles Back up your Firefox profile] and then try to [https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles Create a new profile] . thanks again