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updated to 14.0 and no longer can access firefox on my mac OSX--help!

Posted

Firefox urged me to update from 3.6 to 14.0, so I did. At the end of the process I was told that "14.0 is not compatible with your OSX system". I have since been unable to access Firefox, and lost all my bookmarks and other info. Also, my computer is slow since then (I"m using Safari). I hope you can help me reverse this, or do what is necessary to get back to Firefox.

I think you should alert people to this incompatibility before urging them to update! Thanks very much.

Firefox urged me to update from 3.6 to 14.0, so I did. At the end of the process I was told that "14.0 is not compatible with your OSX system". I have since been unable to access Firefox, and lost all my bookmarks and other info. Also, my computer is slow since then (I"m using Safari). I hope you can help me reverse this, or do what is necessary to get back to Firefox. I think you should alert people to this incompatibility before urging them to update! Thanks very much.

Chosen solution

Open the Applications folder in Finder and drag the firefox application to the trash. At that point you can download and install Firefox 3.6 Ref:

Read this answer in context 2

Additional System Details

This started when...

I tried to update to 14.0

Application

  • User Agent: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_4_11; en) AppleWebKit/533.19.4 (KHTML, like Gecko) Version/4.1.3 Safari/533.19.4

More Information

AliceWyman
  • Moderator
193 solutions 2214 answers

Helpful Reply

Current versions of Firefox won't work on Mac OS X 10.4 - see Firefox no longer works with Mac OS X 10.4 or PowerPC processors - so if you were urged to update Firefox on your Intel Mac OS X 10_4_11 computer, that's a Firefox bug.

You can return to Firefox 3.6 to get access to your bookmarks and other profile data by removing the firefox.app for Firefox 14 and reinstalling Firefox 3.6, which is still available from http://www.mozilla.org/en-US/firefox/all-older.html

Current versions of Firefox won't work on Mac OS X 10.4 - see [[Firefox no longer works with Mac OS X 10.4 or PowerPC processors]] - so if you were urged to update Firefox on your Intel Mac OS X 10_4_11 computer, that's a Firefox bug. You can return to Firefox 3.6 to get access to your bookmarks and other profile data by removing the firefox.app for Firefox 14 and reinstalling Firefox 3.6, which is still available from http://www.mozilla.org/en-US/firefox/all-older.html

Question owner

Thanks for your reply. How do I remove 14.0 and reinstall 3.6. I tried to do that, but didn't succeed. If you wouldn't mind giving me the steps, would appreciate it. Thanks again!

Thanks for your reply. How do I remove 14.0 and reinstall 3.6. I tried to do that, but didn't succeed. If you wouldn't mind giving me the steps, would appreciate it. Thanks again!
AliceWyman
  • Moderator
193 solutions 2214 answers

Chosen Solution

Open the Applications folder in Finder and drag the firefox application to the trash. At that point you can download and install Firefox 3.6 Ref:

Open the Applications folder in Finder and drag the firefox application to the trash. At that point you can download and install Firefox 3.6 Ref: *[[Uninstall Firefox from your computer]] * http://kb.mozillazine.org/Installing_Firefox#Mac_OS_X

Question owner

Thank you, Alice! I was able to download it, and all info was there. Really appreciate the help. Linda

Thank you, Alice! I was able to download it, and all info was there. Really appreciate the help. Linda
AliceWyman
  • Moderator
193 solutions 2214 answers

You're welcome. Linda. I'm sorry you had to go through all that but all's well that ends well, I guess.

You're welcome. Linda. I'm sorry you had to go through all that but all's well that ends well, I guess.