Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Latest version of Firefox continually crashing at random

  • 6 replies
  • 34 have this problem
  • 135 views
  • Last reply by user633449

more options

I have been having a problem with Firefox for the last number of days whereby the browser is continually crashing at random. It can happen when I simply load a website or when I go to change tabs. My drop down menus are also going very wonky at times, with the text being blurry and sometimes scrambled - when that occurs I know a crash is imminent.

I am using the latest version of FireFox and Flash player, and a complete reinstall of the browser has not solved the problem. Any help is appreciated!

EDIT: The browser even crashed when I went to submit this question.

Modified by SierraOscar

Chosen solution

The first crash ID is a problem with the graphics display driver.

  • 423a8aa4-aef4-418b-ac4a-56b072120902

Did you try to disable hardware acceleration ?

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
Read this answer in context 👍 1

All Replies (6)

more options

Perhaps a little tweaking is in order. Shockwave and Java were outdated and needed re-installation on mine! Took a couple of efforts with restarts but it is obvious that it solved my problems! Firefox Mozilla Toolbar 'Help' > 'Firefox Help' > lower right side of page displays link to Plugin Update review....

more options

Unfortunately the linked crash report is empty (@ EMPTY: no crashing thread identified; corrupt dump) and doesn't include any data, so it is not possible to find the cause of the crash.

Did you recently submitted other crash reports that do show a crashing thread?


See:

Try the suggestions in this reply:

more options

Hey all, thanks for the helpful comments so far. Mike, I have tried uninstalling Flash player, Shockwave and Java to test the issue yet FireFox continues to crash unexpectedly after doing so.

Cor-el, the vast majority of the reports generated have failed to create a dump for some reason. However I notice that this one from this morning has some information in it so it may be of help to you.

423a8aa4-aef4-418b-ac4a-56b072120902

EDIT: There was another crash when I clicked the link I posted above. It seems to have no dump information unfortunately.

1d7d5da4-4258-4845-81b4-3e1262120902

Modified by cor-el

more options

Chosen Solution

The first crash ID is a problem with the graphics display driver.

  • 423a8aa4-aef4-418b-ac4a-56b072120902

Did you try to disable hardware acceleration ?

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
more options

Thanks, disabling hardware acceleration seemed to solve it.

more options

Any users who are experiencing this issue, please contact me via private message. This is something we are working on diagnosing and could use some help!