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Latest version of Firefox continually crashing at random

Posted

I have been having a problem with Firefox for the last number of days whereby the browser is continually crashing at random. It can happen when I simply load a website or when I go to change tabs. My drop down menus are also going very wonky at times, with the text being blurry and sometimes scrambled - when that occurs I know a crash is imminent.

I am using the latest version of FireFox and Flash player, and a complete reinstall of the browser has not solved the problem. Any help is appreciated!

EDIT: The browser even crashed when I went to submit this question.

I have been having a problem with Firefox for the last number of days whereby the browser is continually crashing at random. It can happen when I simply load a website or when I go to change tabs. My drop down menus are also going very wonky at times, with the text being blurry and sometimes scrambled - when that occurs I know a crash is imminent. I am using the latest version of FireFox and Flash player, and a complete reinstall of the browser has not solved the problem. Any help is appreciated! EDIT: The browser even crashed when I went to submit this question.

Modified by SierraOscar

Chosen solution

The first crash ID is a problem with the graphics display driver.

  • 423a8aa4-aef4-418b-ac4a-56b072120902

Did you try to disable hardware acceleration ?

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
Read this answer in context 1

Additional System Details

Crash ID

67fd3c88-98c1-4b0c-ae21-4e37d2120901

Installed Plug-ins

  • Shockwave Flash 11.4 r402
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.5.635
  • iTunes Detector Plug-in
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0

More Information

Application Basics
Name
Firefox
Version
15.0
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.1.2
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
British English Dictionary
1.19.1
true
en-GB@dictionaries.addons.mozilla.org
SteamPowered Forums Browser Updated
0.5.1
true
{d025c20b-3380-44c7-9f32-ae447fe10a5e}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
952320
browser.places.smartBookmarksVersion
4
browser.startup.homepage
www.google.ie
browser.startup.homepage_override.buildID
20120824154833
browser.startup.homepage_override.mstone
15.0
extensions.lastAppVersion
15.0
gfx.direct3d.prefer_10_1
true
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1345496896
places.history.expiration.transient_current_max_pages
104858
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
ATI Radeon HD 5900 Series
Vendor ID
0x1002
Device ID
0x689c
Adapter RAM
1024
Adapter Drivers
aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Driver Version
8.982.0.0
Driver Date
7-27-2012
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17789)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (ATI Radeon HD 5900 Series) -- OpenGL ES 2.0 (ANGLE 1.0.0.1041)
GPU Accelerated Windows
1/1 Direct3D 10
AzureBackend
direct2d
JavaScript
Incremental GC
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.1
4.9.1
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

Mike Won 3 solutions 32 answers

Helpful Reply

Perhaps a little tweaking is in order. Shockwave and Java were outdated and needed re-installation on mine! Took a couple of efforts with restarts but it is obvious that it solved my problems! Firefox Mozilla Toolbar 'Help' > 'Firefox Help' > lower right side of page displays link to Plugin Update review....

Perhaps a little tweaking is in order. Shockwave and Java were outdated and needed re-installation on mine! Took a couple of efforts with restarts but it is obvious that it solved my problems! Firefox Mozilla Toolbar 'Help' > 'Firefox Help' > lower right side of page displays link to Plugin Update review....
cor-el
  • Top 10 Contributor
  • Moderator
15480 solutions 140211 answers

Helpful Reply

Unfortunately the linked crash report is empty (@ EMPTY: no crashing thread identified; corrupt dump) and doesn't include any data, so it is not possible to find the cause of the crash.

Did you recently submitted other crash reports that do show a crashing thread?


See:

Try the suggestions in this reply:

Unfortunately the linked crash report is empty (@ EMPTY: no crashing thread identified; corrupt dump) and doesn't include any data, so it is not possible to find the cause of the crash. Did you recently submitted other crash reports that do show a crashing thread? ---- See: *http://kb.mozillazine.org/Firefox_crashes *https://support.mozilla.org/kb/Firefox+crashes Try the suggestions in this reply: *[[/questions/935203#answer-361960]]

Question owner

Hey all, thanks for the helpful comments so far. Mike, I have tried uninstalling Flash player, Shockwave and Java to test the issue yet FireFox continues to crash unexpectedly after doing so.

Cor-el, the vast majority of the reports generated have failed to create a dump for some reason. However I notice that this one from this morning has some information in it so it may be of help to you.

423a8aa4-aef4-418b-ac4a-56b072120902

EDIT: There was another crash when I clicked the link I posted above. It seems to have no dump information unfortunately.

1d7d5da4-4258-4845-81b4-3e1262120902

Hey all, thanks for the helpful comments so far. Mike, I have tried uninstalling Flash player, Shockwave and Java to test the issue yet FireFox continues to crash unexpectedly after doing so. Cor-el, the vast majority of the reports generated have failed to create a dump for some reason. However I notice that this one from this morning has some information in it so it may be of help to you. 423a8aa4-aef4-418b-ac4a-56b072120902 EDIT: There was another crash when I clicked the link I posted above. It seems to have no dump information unfortunately. 1d7d5da4-4258-4845-81b4-3e1262120902

Modified by cor-el

cor-el
  • Top 10 Contributor
  • Moderator
15480 solutions 140211 answers

Chosen Solution

The first crash ID is a problem with the graphics display driver.

  • 423a8aa4-aef4-418b-ac4a-56b072120902

Did you try to disable hardware acceleration ?

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
The first crash ID is a problem with the graphics display driver. * 423a8aa4-aef4-418b-ac4a-56b072120902 Did you try to disable hardware acceleration ? *Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes *https://support.mozilla.org/kb/how-do-i-upgrade-my-graphics-drivers

Question owner

Thanks, disabling hardware acceleration seemed to solve it.

Thanks, disabling hardware acceleration seemed to solve it.
Tyler Downer
  • Administrator
  • Moderator
1345 solutions 8974 answers

Any users who are experiencing this issue, please contact me via private message. This is something we are working on diagnosing and could use some help!

Any users who are experiencing this issue, please contact me via private message. This is something we are working on diagnosing and could use some help!