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Why Can't I use Facebook in Firefox 12? :-(

  • 3 replies
  • 9 have this problem
  • 2 views
  • Last reply by cor-el

CallyCat
CallyCat

I can sign in & navigate but it won't let me make comments, like something, access messages or click on any links. It either takes me to a blank page or a page that says "Sorry, something went wrong. We're working on getting this fixed as soon as we can."

I have no problems using Facebook in IE8 (except for all the ads). I really don't want to use IE8.

My OS is XP svc pack 3

I tried disabling add-ons & extensions (even adblock plus) & that didn't help.

Cleared cache/cookies, etc. using ccleaner.

Tried version 11. Same problem.

If I could, I'd go back to 3.6.8 cuz it never had any problems. Not crazy about updating to 14 for many reasons, not the least of which is that I will lose the one & only add-on I have. And undoing it in 12 didn't help.

I'm not very techie, so would appreciate any & all help in layman's terms. :-)

Thank you!

I can sign in & navigate but it won't let me make comments, like something, access messages or click on any links. It either takes me to a blank page or a page that says "Sorry, something went wrong. We're working on getting this fixed as soon as we can." I have no problems using Facebook in IE8 (except for all the ads). I really don't want to use IE8. My OS is XP svc pack 3 I tried disabling add-ons & extensions (even adblock plus) & that didn't help. Cleared cache/cookies, etc. using ccleaner. Tried version 11. Same problem. If I could, I'd go back to 3.6.8 cuz it never had any problems. Not crazy about updating to 14 for many reasons, not the least of which is that I will lose the one & only add-on I have. And undoing it in 12 didn't help. I'm not very techie, so would appreciate any & all help in layman's terms. :-) Thank you!

Modified by CallyCat

Chosen solution

THANK YOU, THANK YOU, THANK YOU!!!! After checking the first link, I added facebook.com to my exceptions & clicked allow for session and everything works! I have no idea what caused it to stop working, but I am so glad it is now. Again, thank you so much for your help!

FYI, the add-on is a theme that I have used for years and I just didn't want to give it up.  :-)

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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor

What is the add-on that's keeping you from installing Firefox 14?

A problem was noticed last week with certain ways of managing Facebook cookies. You can check these threads and see whether that issue is relevant to you:

CallyCat
CallyCat Question owner

Chosen Solution

THANK YOU, THANK YOU, THANK YOU!!!! After checking the first link, I added facebook.com to my exceptions & clicked allow for session and everything works! I have no idea what caused it to stop working, but I am so glad it is now. Again, thank you so much for your help!

FYI, the add-on is a theme that I have used for years and I just didn't want to give it up.  :-)

cor-el
cor-el
  • Moderator

It sounds that Facebook is creating normal cookies for the wwww.facebook.com domain instead of a domain cookie for the more global facebook.com domain.
A cookie from wwww.facebook.com can only be accessed from that domain and not from other domains.