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No "Reset Firefox" button

Posted

I am using version 13.0.1. The page below has instructions on how to reset Firefox. http://blog.mozilla.org/theden/2012/06/13/resetfirefox/

It says to go to "Troubleshooting Information" under the Help menu and that there will be a button to push called "Reset Firefox." But when I go to the Troubleshooting Information page there is no Reset Firefox button. I tried it on a few different computers and it is always the same.

Do you know where I can find it?

Additional System Details

This happened

Every time Firefox opened

This started when...

I have tried it in the last few weeks

Installed Plug-ins

  • Shockwave Flash 11.3 r300
  • Next Generation Java Plug-in 1.6.0_32 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • IE Tab 2 Plug-in for Mozilla/Firefox

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:13.0) Gecko/20100101 Firefox/13.0.1

More Information

the-edmeister
  • Top 10 Contributor
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3195 solutions 24398 answers

That is a new feature in Firefox 14.0.1.

Tyler Downer
  • Administrator
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1164 solutions 6638 answers

That is odd. If you download Firefox 14, does the Reset button show up there?

Question owner

No, I just downloaded the update and there is no change.

the-edmeister
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3195 solutions 24398 answers

Any chance your Profile is in a non-default location? Or you are using other than the default Profile?

jscher2000
  • Top 10 Contributor
2359 solutions 20896 answers

I wonder whether new malware could be blocking the button?

Question owner

How would I know if it were in another location? I have never done anything with my profile.

Question owner

I am using Firefox Portable. Could that have something to do with it?

James
  • Top 25 Contributor
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437 solutions 3148 answers

Yes it is due to you using the portable Firefox version.

For reading as to why as Bugzilla is not a discussion forum. https://bugzilla.mozilla.org/show_bug.cgi?id=717070#c35

MBader 2 solutions 8 answers

I'm on Ubuntu platform. Also there's no reset button nor Windows 8 or Windows 7.

AliceWyman
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190 solutions 1963 answers

Helpful Reply

mbader, Do you have multiple profiles and are you bypassing the Profile Manager? If so, start the Profile Manager (explained here), select the name of the profile you want to reset, then start Firefox with that profile and try again.

When multiple profiles exist, the "Reset Firefox" option is only available in the "default" profile (e.g., the last profile started in the Profile Manager, which would be the profile that includes the line "Default=1" in the profiles.ini file). This option does not appear if you bypass the Profile Manager to start a non-default profile.

Ref: http://kb.mozillazine.org/Troubleshooting_Information_page#Reset_Firefox_to_its_default_state

cor-el
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10749 solutions 96724 answers

Helpful Reply

You normally only see the button to reset Firefox if you've started Firefox with the profile that is marked as Default=1 in the profiles.ini file.

If you have multiple profiles and/or Firefox versions and use a desktop shortcut to start with a specific profile then you won't see the reset button.

MBader 2 solutions 8 answers

Thank you for your fast reply. A great community for the greatest browser. Problem solved on Windows but not on Linux. Only Firefox trunk doesn't have but default build has a reset button.

Modified by MBader