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No "Reset Firefox" button

Posted

I am using version 13.0.1. The page below has instructions on how to reset Firefox. http://blog.mozilla.org/theden/2012/06/13/resetfirefox/

It says to go to "Troubleshooting Information" under the Help menu and that there will be a button to push called "Reset Firefox." But when I go to the Troubleshooting Information page there is no Reset Firefox button. I tried it on a few different computers and it is always the same.

Do you know where I can find it?

I am using version 13.0.1. The page below has instructions on how to reset Firefox. http://blog.mozilla.org/theden/2012/06/13/resetfirefox/ It says to go to "Troubleshooting Information" under the Help menu and that there will be a button to push called "Reset Firefox." But when I go to the Troubleshooting Information page there is no Reset Firefox button. I tried it on a few different computers and it is always the same. Do you know where I can find it?

Additional System Details

This happened

Every time Firefox opened

This started when...

I have tried it in the last few weeks

Installed Plug-ins

  • Shockwave Flash 11.3 r300
  • Next Generation Java Plug-in 1.6.0_32 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • IE Tab 2 Plug-in for Mozilla/Firefox

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:13.0) Gecko/20100101 Firefox/13.0.1

More Information

the-edmeister
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3931 solutions 29647 answers

That is a new feature in Firefox 14.0.1.

That is a new feature in Firefox 14.0.1.
Tyler Downer
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1226 solutions 8030 answers

That is odd. If you download Firefox 14, does the Reset button show up there?

That is odd. If you download Firefox 14, does the Reset button show up there?

Question owner

No, I just downloaded the update and there is no change.

No, I just downloaded the update and there is no change.
the-edmeister
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3931 solutions 29647 answers

Any chance your Profile is in a non-default location? Or you are using other than the default Profile?

Any chance your Profile is in a non-default location? Or you are using other than the default Profile?
jscher2000
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3257 solutions 29716 answers

I wonder whether new malware could be blocking the button?

I wonder whether new malware could be blocking the button?

Question owner

How would I know if it were in another location? I have never done anything with my profile.

How would I know if it were in another location? I have never done anything with my profile.

Question owner

I am using Firefox Portable. Could that have something to do with it?

I am using Firefox Portable. Could that have something to do with it?
James
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669 solutions 4966 answers

Yes it is due to you using the portable Firefox version.

For reading as to why as Bugzilla is not a discussion forum. https://bugzilla.mozilla.org/show_bug.cgi?id=717070#c35

Yes it is due to you using the portable Firefox version. For reading as to why as Bugzilla is not a discussion forum. https://bugzilla.mozilla.org/show_bug.cgi?id=717070#c35
MBader 1 solutions 8 answers

I'm on Ubuntu platform. Also there's no reset button nor Windows 8 or Windows 7.

I'm on Ubuntu platform. Also there's no reset button nor Windows 8 or Windows 7.
AliceWyman
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194 solutions 2235 answers

Helpful Reply

mbader, Do you have multiple profiles and are you bypassing the Profile Manager? If so, start the Profile Manager (explained here), select the name of the profile you want to reset, then start Firefox with that profile and try again.

When multiple profiles exist, the "Reset Firefox" option is only available in the "default" profile (e.g., the last profile started in the Profile Manager, which would be the profile that includes the line "Default=1" in the profiles.ini file). This option does not appear if you bypass the Profile Manager to start a non-default profile.

Ref: http://kb.mozillazine.org/Troubleshooting_Information_page#Reset_Firefox_to_its_default_state

'''mbader,''' Do you have multiple profiles and are you bypassing the [[Managing profiles|Profile Manager]]? If so, start the Profile Manager (explained [[Managing profiles|here]]), select the name of the profile you want to reset, then start Firefox with that profile and try again. When multiple profiles exist, the "Reset Firefox" option is only available in the "default" profile (e.g., the last profile started in the [[Managing profiles|Profile Manager]], which would be the profile that includes the line "Default=1" in the profiles.ini file). This option does not appear if you bypass the Profile Manager to start a non-default profile. Ref: http://kb.mozillazine.org/Troubleshooting_Information_page#Reset_Firefox_to_its_default_state
cor-el
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12316 solutions 114011 answers

Helpful Reply

You normally only see the button to reset Firefox if you've started Firefox with the profile that is marked as Default=1 in the profiles.ini file.

If you have multiple profiles and/or Firefox versions and use a desktop shortcut to start with a specific profile then you won't see the reset button.

You normally only see the button to reset Firefox if you've started Firefox with the profile that is marked as Default=1 in the profiles.ini file. *http://kb.mozillazine.org/profiles.ini_file If you have multiple profiles and/or Firefox versions and use a desktop shortcut to start with a specific profile then you won't see the reset button.
MBader 1 solutions 8 answers

Thank you for your fast reply. A great community for the greatest browser. Problem solved on Windows but not on Linux. Only Firefox trunk doesn't have but default build has a reset button.

Thank you for your fast reply. A great community for the greatest browser. Problem solved on Windows but not on Linux. Only Firefox trunk doesn't have but default build has a reset button.

Modified by MBader