Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

Somehow my laptop has a USELESS search program called Sweetpacks installed. How do I get rid of it?


Somehow this completely useless search program called Sweetpacks installed on my computer. I can no longer type a search into my address bar! When I try, now Sweetpacks pulls up completely useless information that is entirely unrelated to the search. For example if I type "facebook" without including the ".com", Sweetpacks pulls up a generic search results page including "Face Cleanser" and "Notebooks". I want it gone! I want to use only Google. I have deleted the add-on in Firefox, and searched my desktop programs. According to my computer this Sweetpacks does not exist! I have changed the default search settings on Firefox back to Google, yet it still reverts to Sweetpacks. Help me get rid of this virus!

Additional System Details


  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:12.0) Gecko/20100101 Firefox/12.0

More Information

  • Top 10 Contributor
  • Moderator
3197 solutions 24401 answers

Helpful Reply

Install, update, and run these programs in this order. They are listed in order of efficacy.
(Not all programs detect the same Malware, so you may need to run them all to solve your problem.)
These programs are all free for personal use, but some have limited functionality in the "free mode" - but those are features you really don't need to find and remove the problem that you have.
Note: If your Malware infection is bad enough and you are mis-directed to URL's other than what is posted, you may have to use a different PC to download these programs and use a USB stick to transfer them to the afflicted PC.

Malwarebytes' Anti-Malware - http://www.malwarebytes.org/mbam.php
SuperAntispyware - http://www.superantispyware.com/
AdAware - http://www.lavasoftusa.com/software/adaware/
Spybot Search & Destroy - http://www.safer-networking.org/en/index.html
Windows Defender: Home Page - http://windows.microsoft.com/en-US/wi.../windows-defender
Also, if you have a search engine re-direct problem, see this:

If these don't find it or can't clear it, post in one of these forums for specialized malware removal help: