AVAST update takes over Firefox Browser w-its browser windows every 2 min. Help!
AVAST has been, for me, a horror of virus protection. I bought the internet security version (3 licenses) to protect banking info - & today on my laptop at home I innocently allowed it to update. Now it has installed something called SafeZone, that I can't seem to turn off. It automatically turns on multiple browser windows ON TOP of my Firefox 13.0.1 (which I love) & this occurs literally every 2 or 3 minutes..even while typing here it's done it at least 3 times. At the office, I have to turn OFF Avast so my printers will work AT ALL. I've tried their tech support. No answer to multiple requests. I tried to log in tonight & none of my previous passwords work. I found the original email showing confirmation of my purchase in March, but google can't Show it so I can make copy& send it to them (somehow) - It is NOT my default browser. FIREFOX is my default. So what can I do? Any ideas? This is awful.
Chosen solution
No your answer did NOT solve my problem. But Thanks for your advice & I understand this is not a Firefox problem. I have registered & posted in the user forum - Avast has been nothing but a headache. I am going to use its uninstall feature (I just took it out of Taskmanager applications, but of course I can't pull it out of processes). Lucky(?) for me - I am exec dir of a non-profit & just bought Norton via TechSoup very cheap, so will dispose of Avast asap & install Norton. I just hope it doesn't do the same thing. I can't even ask a Q on the Avast website - because it won't accept any of the passwords I have listed here at home. I KNOW I've communicated with them multiple times from my office & got zero replies from support. I'm also going to try a system restore next. What a miserable program! going to restart this computer - the Avast browser windows STILL came up despite trying to eliminate it via task manager while I typed this. It brings up layers of browser windows - 12 or 13 - & I have to eject them. bah humbug.
Read this answer in context 👍 0All Replies (2)
Sorry to hear that you are having those problems with Avast, but there isn't much that we as Firefox support volunteers can do to help you - beyond recommending that you use a different, more simple AV free program which doesn't offer "bells & whistle" features.
Have you tried the Avast user support forum for help?
http://forum.avast.com/
Chosen Solution
No your answer did NOT solve my problem. But Thanks for your advice & I understand this is not a Firefox problem. I have registered & posted in the user forum - Avast has been nothing but a headache. I am going to use its uninstall feature (I just took it out of Taskmanager applications, but of course I can't pull it out of processes). Lucky(?) for me - I am exec dir of a non-profit & just bought Norton via TechSoup very cheap, so will dispose of Avast asap & install Norton. I just hope it doesn't do the same thing. I can't even ask a Q on the Avast website - because it won't accept any of the passwords I have listed here at home. I KNOW I've communicated with them multiple times from my office & got zero replies from support. I'm also going to try a system restore next. What a miserable program! going to restart this computer - the Avast browser windows STILL came up despite trying to eliminate it via task manager while I typed this. It brings up layers of browser windows - 12 or 13 - & I have to eject them. bah humbug.
Modified by Lynwaz