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Videos not available

Posted

Early this week, Firefox stopped loading videos and audio. I have done all the plugin updates, disabled extensions and added them back, and everything else suggested on "Fix common audio and video issues". In troubleshooting information under graphics, this appears several times: "Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer." ATI's latest version is 8.9 so I can't figure out what graphic driver I am supposed to update.I downloaded the latest from the AMD website. When I try to update the driver through Windows device manager, it says I already have the most current driver. Please help.

Additional System Details

Installed Plug-ins

Adobe Acrobat 10.1.3.23 Google Earth Plugin 6.1.0.5001 Google Update 1.3.21.111 java Deployment Toolkit 7.0.5.0.5 Java Platform SE 7 U5 10.50.05 MS Office 2010 14.0.4761.1000 Shockwave Flash 11.3.300.262 Silvelight Plug-In 4.1.10329.0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:6.0) Gecko/20100101 Firefox/6.0

More Information

Adapter DescriptionATI Radeon HD 5450
Vendor ID1002
Device ID68f9
Adapter RAM1024
Adapter Drivers atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Driver Version 8.682.1.0
Driver Date 12-9-2009
Direct2D Enabled Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
DirectWrite Enabled false (6.1.7601.17789)
ClearType Parameters Gamma: 1800 Pixel Structure: BGR ClearType Level: 0 Enhanced Contrast: 300
WebGL Renderer Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.GPU Accelerated Windows0/1. Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.

cor-el
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  • Moderator
10762 solutions 96861 answers

Chosen Solution

You can check for problems caused by a recent Flash 11.3 update and possibly downgrade to Flash 11.2 or 10.3.

John99
  • Top 25 Contributor
  • Moderator
622 solutions 8037 answers

Helpful Reply

You appear to be using Firefox 6,the current release is Firefox 13 so it may help to update that.

You are using Flash Player 11.3 unfortunately FlashPlayer on Windows Firefox has recently been causing problems and you may even need to downgrade to Flash 10.3 or 11.2

See also