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How do I see my add-ons in the manager?

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When I pull up my extensions tab in the add-ons manager it is blank. It will not load any of my extensions to manage or be able to delete them. How do I resolve this issue?

When I pull up my extensions tab in the add-ons manager it is blank. It will not load any of my extensions to manage or be able to delete them. How do I resolve this issue?

Chosen solution

One of the files that stores details about your installed extensions could be corrupt. To fix the problem:

Open your Firefox profile folder using the directions in this article:

Profiles - Where Firefox stores your bookmarks, passwords and other user data

Next, close Firefox and then delete (or rename) any of these files you see listed:

  • extensions.cache
  • extensions.ini
  • extensions.rdf
  • extensions.sqlite
  • extensions.sqlite-journal

Reopen Firefox to see if that solves the problem.

Ref:

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Additional System Details

Installed Plug-ins

I am no longer sure as I can not see them.

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:13.0) Gecko/20100101 Firefox/13.0.1

More Information

AliceWyman
  • Moderator
195 solutions 2266 answers

Chosen Solution

One of the files that stores details about your installed extensions could be corrupt. To fix the problem:

Open your Firefox profile folder using the directions in this article:

Profiles - Where Firefox stores your bookmarks, passwords and other user data

Next, close Firefox and then delete (or rename) any of these files you see listed:

  • extensions.cache
  • extensions.ini
  • extensions.rdf
  • extensions.sqlite
  • extensions.sqlite-journal

Reopen Firefox to see if that solves the problem.

Ref:

One of the files that stores details about your installed extensions could be corrupt. To fix the problem: Open your Firefox profile folder using the directions in this article: [[Profiles - Where Firefox stores your bookmarks, passwords and other user data]] Next, close Firefox and then delete (or rename) any of these files you see listed: *extensions.cache *extensions.ini *extensions.rdf *extensions.sqlite *extensions.sqlite-journal Reopen Firefox to see if that solves the problem. Ref: *http://kb.mozillazine.org/Uninstalling_add-ons#Corrupt_extension_files
cor-el
  • Top 10 Contributor
  • Moderator
13042 solutions 119425 answers

You may also have to delete the compatibility.ini file to make Firefox rebuild some other files in the Firefox Profile Folder.

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Open Containing Folder
You may also have to delete the compatibility.ini file to make Firefox rebuild some other files in the Firefox Profile Folder. You can use this button to go to the Firefox profile folder: *Help > Troubleshooting Information > Profile Directory: Open Containing Folder *http://kb.mozillazine.org/Profile_folder_-_Firefox

Question owner

Thanks to you both for the help, it got things handled. You guys are the best.

Thanks to you both for the help, it got things handled. You guys are the best.